The contact was good, and the templates were valuable. However, the templates should be in Word or Excel format only. Many of the templates were a PDF document. You could copy and paste the content from some, but this was time consuming. Some PDF documents were images, and the content could not be copied at all. This meant rewriting the documents which were even more time consuming. Finall, a consistent format for the documents is preferable. I realize there is not one best or proper way to write policies, SOPs, etc; however, providing a single format for all would be easier. People can always remove unnecessary content.