I’m a vehicle repairer and my customer wanted me to repair their vehicle. It took innovation group who handle their claims nearly a month to agree to repairs. Most companies take 3 days. Awful to deal with.They stipulated 45 days to pay. They are late with payment as well now. I am now about to hand account to a debt recovery agency. Worst company I have every dealt with in 23 years. Awful people awful service . I wouldn’t recommend anyone to insure with them. My customer was elderly and awaiting an operation so I didn’t want to burden her with chasing them up. A telephone call everyday for 3 weeks . What a joke