Saga Reviews

Name: Saga
Rating: 3.63

3.6 Rating 1,437 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,437 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My account has been broken for a year now so I can't do anything through the website. They say they're going to fix it but never do”

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Posted 1 week ago

“After 9 years with no claims made on my home insurance I was shocked when I received my renewal documents. Having paid around £400 last year SAGA have more than doubled this years premium - over £900! Absolutely disgusted. Goodbye SAGA.”

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Posted 1 week ago

“This is the most money grabbing fraudster in the world . Deals mainly with 50’s and over. Increases this year for 2 nd year running over and above . They say their cover is superior but most people could do without the extras and pay a lot less . From years ago ,people think they are an insurance company, they are a broker with limited choices of companies . We are really pleased to say goodbye. They tried telling my wife who doesn’t have her licence through ill health that she could still stay on the policy without a license to keep the premiums down. ( they had added over £220 ) when she came off the policy. fortunately she was aware she could not be on the policy without a license .Disgusted.”

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Posted 2 weeks ago

“Had my renewal quote which was ridiculous excess was £500 and the premium had gone up with very little extras”

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Posted 3 weeks ago

“Rip off saga insurance.dont insurance with this firm.got à home renewal,gone up by around 90&,so went with another company for same price as last year.they hope you will auto renew and réalisé to late”

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Posted 3 weeks ago

“Regarding my home insurance. The claim centre in Ireland. And the passive aggressive nature of the claims handlers.Please take my advise and stay well clear of this company.”

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Posted 3 weeks ago

“I just had a renewal quote as I was previously on a fixed 3 year. They hiked up my house insurance from £262 to £832. This company is a Joke!”

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Posted 1 month ago

“My mother asked me to check her house insurance renewal from Saga. Last year £193. This year £788. No claims. 20+ years no claims. I phoned expecting an error from Saga as the insurers fir the elderly. No error! Operator had been told to say that costs had increased this year and repeated this several times even when I told him that his arguement was not valid and this was not an increase but a multiplication of nearly 4. Apparently he has dealt with many similar calls recently!! When did Saga start taking advantage of 80 year olds? I am contacting Financial Ombudsman in the morning as there must be older customers on automatic renewal that get caught out by this. Appalling!! I will never deal with this company again.”

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Posted 1 month ago

“Just had my home insurance renewal through with a £77 increase for the hear! Shopped around and obtained a better policy for £108 saving! Saga is ripping people off.”

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Posted 1 month ago

“After many years paying to Saga for house insurance they have now declined buildings insurance for my 91 year old mother. No reason given. My mother has not used this insurance for a claim . Very poor treatment of a long standing customer”

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Posted 1 month ago

“My car insurance this year is £213.06 my renewal quote is £681.44! This is ridiculous, I have made no claims for over 10 years. I was thinking of a Saga cruise, not any more!!!!”

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Posted 1 month ago

“I received an on-line quote from Saga for home insurance. It seemed good so I telephoned to accept it and paid over the phone. A few days later I found out that Saga had charged me several hundred pounds more than the original quote. I raised a complaint but, two weeks later, no one has bothered to get back to me. In view of this I have cancelled my home insurance and, incidentally, not renewed my travel insurance with them. Extremely disappointed and will not use Saga again.”

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Posted 2 months ago

“Bolela was very helpful in helping me to renew my car insurance today. He looked at all the options to reduce the very high costs. Thank you for your patience. You're a credit to Saga.”

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Posted 2 months ago

“As a 40-year-old computer scientist, I delved into freelance work to supplement my income. Seeking additional streams of revenue, I turned to cryptocurrency trading as a side hustle. Initially, it seemed promising, and I invested $150,000 in Bitcoin with an investor I trusted. After a few months of successful trading, I decided to escalate my investment to $350,000. However, my world came crashing down when the company abruptly went out of business, leaving me stranded with significant financial losses. It was a devastating blow, and I felt helpless and betrayed. In my quest for justice and restitution, I confided in a family friend, who recommended The theresachin recovery group to me. I gave it some thought before deciding to get in touch with theresachin recovery group, whose work had great feedback and endorsements. Their professionalism and promptness really pleased me, and they offered me hope by thoroughly explaining the recuperation process. After she recovered everything for me, I Was more than willing to review the fantastic work she did. The theresachin recovery group is a great resource for any fraud victim looking for assistance in recovering their lost cryptocurrency or funds. Contact details: Call/ WhatsApp + 1 2 3 4 3 0 0 1 5 4 4 Email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m”

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Posted 3 months ago

“My home insurance premium doubled I called 4x On one occasion I spoke to an advisor who told me it was because of multiple claims when the last claim was at least 5 years ago and was not paid out She then asked me to hold but was cut off with no return call This happened on 3 further occasions either cut off or asked to hold and then cut off and no one bothered to call back What a shambles”

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Posted 3 months ago

“Stitching up pensioners perhaps? The home policy with an automatic renewal almost tripled in price from c£200 to £600 with a don't worry we will sort it all out for you. The company which claims to protect pensioners appears to do nothing of the sort. Any elderly person who does not check emails etc will find their bank account being emptied by old reliable SAGA!! Move away.”

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Posted 3 months ago

“Absolutely awful to contact. 3 hours with the chat bot as I didn't want to wait in a long queue. The chat bot messed everything up so I had to call anyway. I spoke to 2 advisor's both put me through to someone else then the phone , their end cut me off. Absolutely appalling customer services.”

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Posted 3 months ago

“Home insurance renewal question, I have now been on hold for 29 minutes. I don't think I'll bother renewing! Can you imagine if I wanted to make a claim!!”

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Posted 3 months ago

“Disgraceful, received a renewal quote for £230, when ringing too confirm the quote changed too over £600, after short conversation was informed they could bring it £250.. however not allowed to use to drive to work.... complete waste of time ......”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

Saga is rated 3.6 based on 1,437 reviews