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Saga Reviews

3.7 Rating 1,368 Reviews

68 %

of reviewers recommend Saga

Company Reviews

3.7

Based on 1,368 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible for car insurance, documents don't exist on their website, they never answer phone, their chat on we chat is shocking, the car insurance literally doubled this year, also took out European breakdown cover, we broke down and the emergency breakdown number didn't even work, they never answer the phone. ABSOLUTELY USLESS SAGA CAR INSURANCE.”

Posted 3 hours ago

“£100 higher premium this year despite no claims, and no policy changes. Their 'best I can do I'm afraid' offer to retain my custom was £20 off.....no thanks!”

Posted 1 day ago

“Rip off, car insurance quotes are ridiculous, I think the pray on the elderly drivers”

Posted 2 days ago

“Never been able to get my documents, tried again today and talked to an advisor who promised to email them but all they did was send me the online link which doesn't work. Complete gangf*ck company.”

Posted 1 week ago

“DO NOT WASTE YOUR TIME WITH THIS COMPANY - THEY ARE USELESS!!!! Landlord Insurance policy due for renewal this year. Just received a quote for more than 120% of what I paid last year. To try to actually speak to somebody is a joke. I have been calling for hours every day for the last 3 days to try to speak to someone to cancel this policy. Customer Service is non-existent. I've left 1 star because I couldn't leave nothing. I will be cancelling this policy - probably have to cancel it by post (as recommended in their cancellation paragraph!) I mean who uses Snail Mail in 2024!!! Cannot emphasise enough how useless this company is!”

Posted 1 week ago

“I have tried twice today to call the renewal department - held once for over 40 minutes and just now for 25 minutes - and still they haven't answered. Recorded message says wait time is 15 minutes. Not a good impression for a new customer.”

Posted 2 weeks ago

“Absolutely awful, still waiting for someone to pick up on their car renewal phone line after 40 minutes of piped music. Will not renew with them again.”

Posted 2 weeks ago

“Been with Saga 10 years + been driving since I was 17 which is now 60 years ago never once had an accident or used my breakdown cover This years renewal Saga has increased my premium from £217.79 last year to £467.36 this year .I have been paying for other people’s accidents all my driving life when asked why my premium has gone up 100% + cost of living thought they were a good company but they certainly don’t look after there careful drivers”

Posted 2 weeks ago

“Quoted £900+ for house insurance got for £340 quoted me £1900+ for car insurance got for £844 what a rip off”

Posted 2 weeks ago

“Outrageous 500% increase in insurance premium after a year with no claims”

Posted 2 weeks ago

“Insured with SAGA for around 10 years and never ever with 'auto payment' because after about 4 years every time they increased premium on 2 cars, but by about 10% max., and each time I called and got it back down to almost last year's premium. But like others here, I just got renewals on the 2 cars: one up by 80% and the other 100%! No changes to anything- same address, no claims, no tickets etc etc. Before I called them, I went online and spent 3 hours on multiple sites and even managed to find quote from comparable insurers (i.e. not horror ones like single employee with a website) like RAC, AA etc. And, I saw 80% of the quotes in a long list were around the same low ices. So I called, and spent 10 minutes laughing hysterically at the script of defences that I am faimiliar with as I cop them every time I have called them: "prices went up", sure, say 10% as allowed- not 80 and 100%, "more claims for the industry" (yawn yawn), really guys? the UK motor industry in 2023-2024 'exploded' in claims?, and my favourite of all time, "we use a panel of 10 underwriters and pick the cheapest"- really? So. I can go online on comparison websites and even selected individual insurers where 80% of insurance quotes are LOWER than last years making them 90-120% ish lower than the renewals that SAGA tried to double? Wow...so the same underwiters have 'suddenly' whacked up their costs and yet the majority of the insurance sector can even lower my premiums? What a joke. The 'best offer' from Saga? "We can reduce your premium as a loyal customer by £20" Lol!!!!! And this ius why the legislation changes that came in to try and stop insurers gouging existing customers are an absolute farce! Search on this and you will find many money experts who outline exactly what I found- insurers use all sorts of 'technicalities' like "you bought the insurance over the phone and it was between 13:01-13:05 so sorry, our lower premiums for renewal only applied to the window of 15:01-15:02 and only on a Wednesday..." (exaggerated but you get the point). So SAGA, this is a joke. The fact that I can find dozens and dozens of insurers that can insure the cars even lower than last year's premiums make a mockery of every scripted excuse provided and are clearly gouging to a disgusting extreme. And do we really wonder why inflation keeps getting driven up? I will never ever go back to SAGA. The 'justifications' for doubling premiums are embarrassing and dont stack up against the industry. Will avoid and ensure I spread the word wherever appropriate.”

Posted 3 weeks ago

“Having been insured with Saga for 16 years and on second year of fixed price policy contacted Saga to inform them I had changed the number plate. Within 2 hours I received email confirmation of the change with a new renewal charge which was 3 times more than my current amount! Tried unsuccessfully to call so emailed Saga CS to complain about the increase for purely changing the number plate and received an email cancelling my policy! Clearly Saga are not interested in customer satisfaction any longer, just profit! Have found equitable policy elsewhere. Think twice before committing to this company, there’s plenty of competition out there”

Posted 3 weeks ago

“Rubbish ! Must be part of Post office and Horizon computer system because every time I accepted offer the price went up £30 in the end I went with TESCO and no problem and the quote price went down.”

Posted 4 weeks ago

“"they are rip off merchant put my insurance over thousand pounds to insure my car"”

(Car Insurance) - Posted 4 weeks ago

“Looks like you’re in the United Kingdom. Go to the British Trustpilot site I booked a 28 day holiday with Saga at hotel Port Denia requesting a balcony room. On arrival I was given the key card to room 536, on entering I realised it wasn't a balcony room but a room overlooking dustbins. I went down to reception and explained that I had requested a balcony room, the receptionist showed me the booking form from Titan travel and said no request was made for a balcony room. He said I could have one next day if I paid him €270 which I agreed to. The next day I went to reception and paid €270 for the room upgrade to room 624. I also mentioned to Dave the Saga on-site representative about this and he explained that it was only a request not a definite booking, I wasn't told this when I booked the holiday. 8 weeks before departure I received a email from Saga saying that some restoration work was been carried out on some of the balconies at the hotel but this would have no visual impact and assurance that we wouldn't have any disruption. On Thursday morning 29th February workmen started erecting scaffolding on the adjoining balcony and then with mechanical hammers they were removing concrete and bricks, the dust and noise were horrendous. I went to reception and asked to be given another room and was told no rooms were available. I then contacted Dave the Saga rep who was most apologetic and went to see the hotel management. He told me that they said the work would stop the next day at 12 noon and they would give me €70 back for the upset. No work would be carried out over the weekend. On the Friday the work didn't stop at noon it went on until 4pm. On Saturday night at 9pm workmen were hammering and moving scaffolding around in the room next door so I rang reception and asked them to tell them to stop it didn't so I went and knocked on the door and a workman came and I asked him to stop the noise and they did. The next day I mentioned it to Dave and Sylvia who apologised and they said it would reported to head office. Dave and Sylvia did everything possible to sort out the problem but the hotel management didn't seem to bother. Since returning home 3 weeks ago I have emailed Saga customer services 3 times about the problem and had a automated reply saying I would be contacted within 48hrs to discuss the complaint. Nobody has contacted me, they obviously have had the £3509.16 that I paid them for the holiday and are not interested.”

Posted 1 month ago

“Yesterday I received my policy renewal invitation. To say I was shocked to see that my premium had been raised from £374.93 to £828.07, over 120%. I have had two lengthy phone calls asking for a coherent explanation as to why. Yesterday, I was promised a call from a senior manager for today. Nothing happened. Today the call handler insisted that the time delay for a call was 72 hours, I told her this was not what I had been told yesterday. She then put me on hold again and a few minutes later just put the phone down, ending the call. I still want to know why you have seen fit to impose this sort of increase. Actually it's not an increase, it's an affront.”

Posted 1 month ago

“Worse insurance company out there, if your looking at there site, run away quick.”

Posted 2 months ago

“Wanted to give zero stars but wouldn't let me. For you own sanity do not go with Saga. Takes your money and even with a serious repair job like tiles missing from roof due to storm damage 21st Dec nothing been done.”

Posted 2 months ago

“"Won't renew car insuranc with saga. Premium almost doubled. Also got house insurance with them. Had leaking roof, water coming into bedroom. They refused to pay saying we had not had winds over 55 mph and not enough rain. I live in Wales and it had rained for 5 days and our roads and rivers were flooded. Needed an ark really. So much for helping elderly. Husband is 84 . No help from Saga. "”

(Car Insurance) - Posted 2 months ago

“In December i fell broke my ankle same time i had no wi fi so my Sister in Lsw set up an insurance for me and added in Home Emergency For plumbing/Heating/Electrical.After receiving the documents i called them to check i was covered and was told i was coverrd for all blocked toiletz sinks ,drains the lot.I had an emergency with a blocked sink,called them to be told even though i paid thus i am not covered!!!Now i have mice as the guy i paid to come out couldnt unblock toilet now blocked and i have mice!!I am retired,classed as vulnerable and had so many problems,even car insurance with Saga..expensive and cin merchants!”

Posted 4 months ago

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Saga is rated 3.7 based on 1,368 reviews