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“I have been with saga home insurance for the last two years, with a 3 year lock on the premium of £361.92 . In January 2024 I had a claim for a broken screen on my tv. Saga paid out £240 towards a new TV. At the time I asked the Lady dealing with the claim if my premium would be increased because of the claim and I was advised that the premium would remain at £361.92 for the third year. I have just received my renewal for the third year at £494.07. An increase of £132.15 because of a £240 claim. So if you are with Saga on a locked premium for 3 years just bear in mind, that if you have a claim Saga will increase your premium by more than 50% of your claim and tell you the premium will only stay the same if you don't claim for anything, no matter how small the claim is. Another insurance company that is out to rip you off. Makes you wonder if it's worth having insurance.”
“After 9 years with no claims made on my home insurance I was shocked when I received my renewal documents. Having paid around £400 last year SAGA have more than doubled this years premium - over £900! Absolutely disgusted. Goodbye SAGA.”
“This is the most money grabbing fraudster in the world . Deals mainly with 50’s and over. Increases this year for 2 nd year running over and above . They say their cover is superior but most people could do without the extras and pay a lot less . From years ago ,people think they are an insurance company, they are a broker with limited choices of companies . We are really pleased to say goodbye. They tried telling my wife who doesn’t have her licence through ill health that she could still stay on the policy without a license to keep the premiums down. ( they had added over £220 ) when she came off the policy. fortunately she was aware she could not be on the policy without a license .Disgusted.”
“Rip off saga insurance.dont insurance with this firm.got à home renewal,gone up by around 90&,so went with another company for same price as last year.they hope you will auto renew and réalisé to late”
“Regarding my home insurance. The claim centre in Ireland. And the passive aggressive nature of the claims handlers.Please take my advise and stay well clear of this company.”
“My mother asked me to check her house insurance renewal from Saga.
Last year £193.
This year £788.
No claims.
20+ years no claims.
I phoned expecting an error from Saga as the insurers fir the elderly.
No error!
Operator had been told to say that costs had increased this year and repeated this several times even when I told him that his arguement was not valid and this was not an increase but a multiplication of nearly 4.
Apparently he has dealt with many similar calls recently!!
When did Saga start taking advantage of 80 year olds?
I am contacting Financial Ombudsman in the morning as there must be older customers on automatic renewal that get caught out by this.
Appalling!!
I will never deal with this company again.”
“Just had my home insurance renewal through with a £77 increase for the hear! Shopped around and obtained a better policy for £108 saving! Saga is ripping people off.”
“After many years paying to Saga for house insurance they have now declined buildings insurance for my 91 year old mother. No reason given. My mother has not used this insurance for a claim .
Very poor treatment of a long standing customer”
“My car insurance this year is £213.06 my renewal quote is £681.44! This is ridiculous, I have made no claims for over 10 years. I was thinking of a Saga cruise, not any more!!!!”
“My home insurance premium doubled
I called 4x
On one occasion I spoke to an advisor who told me it was because of multiple claims when the last claim was at least 5 years ago and was not paid out
She then asked me to hold but was cut off with no return call
This happened on 3 further occasions either cut off or asked to hold and then cut off and no one bothered to call back
What a shambles”
“Stitching up pensioners perhaps?
The home policy with an automatic renewal almost tripled in price from c£200 to £600 with a don't worry we will sort it all out for you.
The company which claims to protect pensioners appears to do nothing of the sort.
Any elderly person who does not check emails etc will find their bank account being emptied by old reliable SAGA!!
Move away.”
“Absolutely awful to contact. 3 hours with the chat bot as I didn't want to wait in a long queue. The chat bot messed everything up so I had to call anyway. I spoke to 2 advisor's both put me through to someone else then the phone , their end cut me off. Absolutely appalling customer services.”
“Home insurance renewal question, I have now been on hold for 29 minutes. I don't think I'll bother renewing! Can you imagine if I wanted to make a claim!!”
“Disgraceful, received a renewal quote for £230, when ringing too confirm the quote changed too over £600, after short conversation was informed they could bring it £250.. however not allowed to use to drive to work....
complete waste of time ......”
“I had enough of these innerdating with junk mail your insurance is to expensive and basically all insurance company's are ripping customer of with high insurance prices now stop sending me junk mail or I seek court action”
“After being with Saga for several years car insurance renewal price for this year was £864 compared to last year £356. No change in circumstances except turned 70 years old this year. Absolutely shocking. Shame on you Saga.”
