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Saga Reviews

3.7 Rating 1,372 Reviews

68 %

of reviewers recommend Saga

Company Reviews

3.7

Based on 1,372 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Won't renew car insuranc with saga. Premium almost doubled. Also got house insurance with them. Had leaking roof, water coming into bedroom. They refused to pay saying we had not had winds over 55 mph and not enough rain. I live in Wales and it had rained for 5 days and our roads and rivers were flooded. Needed an ark really. So much for helping elderly. Husband is 84 . No help from Saga. "”

(Car Insurance) - Posted 2 months ago

“In December i fell broke my ankle same time i had no wi fi so my Sister in Lsw set up an insurance for me and added in Home Emergency For plumbing/Heating/Electrical.After receiving the documents i called them to check i was covered and was told i was coverrd for all blocked toiletz sinks ,drains the lot.I had an emergency with a blocked sink,called them to be told even though i paid thus i am not covered!!!Now i have mice as the guy i paid to come out couldnt unblock toilet now blocked and i have mice!!I am retired,classed as vulnerable and had so many problems,even car insurance with Saga..expensive and cin merchants!”

Posted 4 months ago

“Home insurance renewal received today. No claims....ever. Last year £85.90 Renewal quote £308.06 The numbers clearly explain why I've given one star, unfortunately there is no option for zero stars. Disgusted of Bolton. Saga, there are other providers. I shall be insuring my home with one of them.”

Posted 4 months ago

“They are so expensive they must only insure for wealthy people there prices do not make sense”

Posted 4 months ago

“I have my car insurance with saga. My car was damaged and written off in July and saga gave me the option of going with Enterprise who would deal with my claim if I went to them for my courtesy car. The sweetener if I went with Enterprise was, my £250 excess would be reduced to zero. So, I took the offer. Nearly 4 months later I still have not received a penny. ALWAYS GO WITH YOUR UNDERWRITERS! I believe Saga misled me. You only find out how good your insurer is when you have to make a claim.”

Posted 5 months ago

“Once you pay there is no customer service to speak of. Impossible to get online to amend policy. Breakdown assistants attitude left a lot to be desired. Not impressed to date.”

Posted 6 months ago

“Update 27/10/2023. I got a quote from another company fully comp for £550.00 for the year so people, shop around and Saga's new advert "WE TAKE THE PEE OUT OF OLD PEOPLE" and we don't have helping and understanding. Update 23/10/2023. For three days now I have tried to contact Saga as advised by Layla who left a message on "Trustpiolot" to contact them through their chat which came back everytime with a message there is no-one there. I telephoned and spoke to a sales agent today and she informed me that the most she could do was give me a £40.00 loyalty discount which still does not explane why my quote increased 120% which again is outrageous and they have the cheek to advertise "SPECIALLY FOR THE OVER 50s" I am 72 years old. !!!!! I was 72 years old this year and do under 1000 miles a year (Doctors and Chemist). In March this year Saga increased my insurance to £529.82 for a brand new Toyota CHR. The renewal for the same car is now this coming November £1296.31 an increase of £766.49.....ABSOLUTELY OUTRAGEOUS Date of experience: 19 October 2023”

Posted 6 months ago

“"Zero loyalty to customers. My premium more than doubled this year although I have never had a claim and drive less than 3000 miles a year. I wouldn't go back to Saga if they offered me free insurance. "”

(Home Insurance) - Posted 6 months ago

Hi, Thanks for leaving a review and we are very sorry that our prices were not competitive. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. Prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Caitlin

Posted 6 months ago

“We have just been to Caple in Spain for a week with SAGA Never again. TUI and Jet 2 were there as well they paid less and had the best rooms and premium drinks. SAGA guests only have local drinks and not until 1 pm.Whereas the other companies wrer 10 am. We actually felt like inferior guests. I am afraid all the SAGA guests at the hotel said they would never use SAGA again!!”

Posted 7 months ago

“Very poor probate service following a recent bereavement. Saga were given all the requested documentation and after several months of silence, I called the for an update only to be told that they were unable to verify my HSBC probate account because it was too new. At this stage 5 other financial institutions had already paid into the account. SAGA requested a statement from the account to support it's verification so I sent a statement. Two weeks later I called again and they still hadn't been able to verify the account, so I asked for a cheque. A further week after this I still haven't received the cheque. My first issue is that they didn't contact me when they found a problem. My second issue is there inexplicable inability to verify an account. My third issue is that I have seen no evidence of payment for at least 3 weeks after they said it was the next step.”

Posted 7 months ago

“"I changed my car and they wanted me to pay a cancelation fee as well as charging me top price for my new insurance even with 45 years clean driving licence and being a profesional driver"”

(Car Insurance) - Posted 7 months ago

Hello, We are sorry to hear that you have not enjoyed your experience with Go.Compare. It seems that your review is regarding the experience you have had with your insurer. As you are posting on a review site, we are unable to access your Go.Compare account and look into this further for you. If you wish to discuss this with a member of our team, please call us on 01633 654 019. Lines are open Monday - Friday, 9am - 5pm. Alternatively, you can email us on customerservices@gocompare.com Many Thanks, Harry

Posted 7 months ago

“Have been trying to make contact with a human at saga for a week after receiving my renewal cat insurance quote 149% increase on 3 year fixed. They are a disgrace and should not be allowed to conduct a business when they make it so difficult to contact them especially when you are 80years old can't hang onto a phone for long and not very good with computers”

Posted 7 months ago

“Rip-off merchants. Car insurance went up over 60% ! I left but they still charged my credit card! Incompetent thieves..... Avoid”

Posted 7 months ago

“Impossible to contact except by phone with at least 15’ wait time. ‘Chat’ option didn’t work, nor did ‘leave a review’ - I had to access this via a review website instead. No policy confirmation sent by email as promised after 5 days, so……. another 15+’ on the phone. Am I insured, or not? Will they answer the phone, or not? Life is too short for this kind of time waste.”

Posted 8 months ago

“"Sent all the into they wanted by email and post,will not use again"”

(Car Insurance) - Posted 8 months ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah

Posted 8 months ago

“Would not recommend this company Had an accident over two weeks ago no communication, bit of do it your self no courtesy car will be over two weeks with out a car, Very Poor Service”

Posted 8 months ago

“"Despite no claims no changes and several policies Saga increased my premium by 42% \r\nWhen I called to query this and ask the reason they refused to give one. After a formal complaint I was told this was an actuarial matter and could not be explained. I have a quote elsewhere for same as last year "”

(Car Insurance) - Posted 8 months ago

Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 8 months ago

“Would not recommend this company Had an accident over two weeks ago no communication, bit of do it your self no courtesy car will be over two weeks with out a car, Very Poor Service”

Posted 8 months ago

“"I rang them up to change car details which took 2hrs to get through to as I was picking up a new car from dealership as I needed proof of insurance on a Monday morning, details weren\u2019t sent rang back on Tuesday morning which took over an hour and explained the problem, which I was told policy would b emailed to me within 5min, which it wasn\u2019t m, had to ring back Wednesday morning and explain again which then the policy was send to me, very poor service "”

(Car Insurance) - Posted 9 months ago

Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 9 months ago

“I waited 27 minutes for the phone to be answered. When it was finally answered I had to get my Husband (who is partially Deaf) to confirm it was ok for me to answer questions to get a Motorhome Quote. When I got back on the phone the operator said he hadn't completed the Data Protection Information so couldn't take me any further until he had spoken to my Husband again. It was extremely annoying as he was working up a Ladder. I had also got quotes from 3 other companies for a New Quote & not one of them had needed to speak to my Husband. 🤷‍♀️ I had tried to get a Quote on the Internet before phoning but couldn't get passed a certain question so it said I had to phone. Extremely Frustrated at waiting so long, unable to proceed on the Internet put the phone down. Extremely Annoyed at this moment in time 😡”

Posted 9 months ago

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Saga is rated 3.7 based on 1,372 reviews