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Saga Reviews

3.7 Rating 1,365 Reviews

68 %

of reviewers recommend Saga

Company Reviews

3.7

Based on 1,365 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is Saga car insurance services. Always amazing service. Now sadly not. Took several days of trying to get through n the phone and by chat! Got through by calling at 8.30 am prompt but still took nearly 10 mins to get answered. Something has gone very sadly wrong at this Saga service😔. As for how i communicated; well, as said it took several days.”

Posted 1 month ago

“Not received any emails documents via email”

Posted 1 month ago

“Been with them for years Over doubled the cost on renewal. Despite no claims. Had to look elsewhere.”

Posted 3 months ago

“"Been with saga for years but went to renew ours this December and it doubled and more for no apparent reason when to direct line and got it for less than \u00a3300.00"”

(Car Insurance) - Posted 3 months ago

“sent me a renewal price £286 from 2023 to £716 for 2024 a differance of £430, and they are supposed to support old people”

Posted 4 months ago

“Horrible intimidating home insurance issue, Premium increased by 50%, couldn’t get hold of them on phone to discuss. Sent e mail, no reply. Cancelled direct debit. Saga think it’s then okay for them to start a new policy , with no mandate and charge for it, Having the worst time getting the invoice cancelled as I insured elsewhere. Complaints department didn’t reply in time scale, and they claim they called and i hung up, utter disgraceful treatment for an anxious pensioner, over £89, which I will never pay. emails one reply to, just go to the bottom of the queue, pathetic”

Posted 4 months ago

“"I do not want to judge SAGa prematurely. They are currently dealing with my compaint that they employed sharp practice to co-ercing my mentally impaired wife to sign her acceptance that our claim relating to water seepage did notb have merit."”

(Home Insurance) - Posted 6 months ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah

Posted 6 months ago

“"When I looked at my online paperwork at saga after buying my insurance through go compare it said I bought my car in 2020, I had actually just bought my car in 2023, when I told saga of this error they charged me another \u00a3270+ on top of my original quote, apparently the underwriters said this extortionate rate was for the so called error, disappointed to say the least."”

(Car Insurance) - Posted 8 months ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh.

Posted 8 months ago

“"I have been waiting for a refund since January 2022. They gave the runaround but still haven\u2019t refunded me the difference between what I had paid and what the policy actually cost. Difference of approximately \u00a365.00.l have two cars insured with them and will be thinking seriously about the renewal."”

(Car Insurance) - Posted 1 year ago

“Why do saga charge 30 pounds to send me to Liverpool Victoria insurance when I can go direct .”

Posted 1 year ago

“"Took 5 days to actually speak to someone. On hold for over 1 h 39 mins then gave up each time.This was an admitted 3 party fault. The 3td party had their car repaired and returned before I had any acknowledgement from Saga.\r\n. Still no correspondence ref my access that should be paid thy 3rd party. No return of emails with7 outstanding. Great until you need them."”

(Car Insurance) - Posted 2 years ago

“No commitment from them”

(Car Insurance) - Posted 2 years ago

“Very poor service and no customer loyalty. Would not use them again!”

(Home Insurance) - Posted 2 years ago

“Changed providers as saga prices off the scale when I changed my car”

(Car Insurance) - Posted 2 years ago

“Insurance website was disappointing, price was not as competitive by the time you actually buy and changing options seems to increase the cost even if you go back to a previous option.”

Posted 2 years ago

“Saga existing claims line unable to be answered; a member of staff eventually takes your number and says"we are extremely busy and we will ring back between 24 -48 hours"! Marvelous service as it will also be anytime between 9 AM and 5PM.”

Posted 2 years ago

“Lack of communication”

(Car Insurance) - Posted 2 years ago

“Not impressed”

(Car Insurance) - Posted 2 years ago

“Renewed overpriced home insurance for 2 years on year 3 I found cheaper insurer. Saga billed me for £30.00 saying they gave me extra weeks cover”

Posted 3 years ago

“Try cancelling my old house insurance told will have to get a person to ring me back. Have a new insurance with other companie told the lady i do not need to renew my old one.would not accept my request as the new policy £94.00 cheaper and no administration fee £25.00 that their trying to charge me.still no one has rang me to explain the reason I cannot cancel my renewal policy.”

Posted 3 years ago

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Saga is rated 3.7 based on 1,365 reviews