“I received an on-line quote from Saga for home insurance. It seemed good so I telephoned to accept it and paid over the phone. A few days later I found out that Saga had charged me several hundred pounds more than the original quote. I raised a complaint but, two weeks later, no one has bothered to get back to me. In view of this I have cancelled my home insurance and, incidentally, not renewed my travel insurance with them. Extremely disappointed and will not use Saga again.”
“Needed another haircut by the time someone answered phone.
Saga sent me an email saying my documents were enclosed, but after trying for an hour to download invisible documents (note came up saying we did not have any policies with Saga) I gave up.
DD is being taken and I have a policy number but no way of getting documents, so not sure what we are covered for.”
“Waiting ages to talk to someone to discuss a complaint there number is with held so every time you call back you are put on hold and you eventually get though you can’t talk the person that knows about your complaint could not recon saga to anybody”
“I tried to cancel a home contents insurance. I was told there was a 10 minute queue. After holding on for 20 minutes I was finally put through to Travis. He spoke clearly and precisely and after hearing my request said he would put me through to a different dept. He passed me on and I was put into another queue. This time I was told the wait time was 15 minutes. After 20 minutes I gave up. Why was I passed from one queue and then to a second longer queue. I always liked Saga because I could speak to someone. That has changed for the worse. Sorry Saga you have lost my trust.”
“Have been a home insurance customer for four years. Received my renewal today and the premium has increased by 122%!!
Not only that, I waited over 40 minutes for my call to the "support" centre to be answered - this is scandalous. So unprofessional and very disrespectful to customers. When I finally managed to speak to an adviser, the best she could offer me was a reduction of £40 - so that my premium would increase by a mere 109%. Big deal. Extremely disappointed and will not be renewing.”
“Well it’s their new puzzles format. You can’t see it very well and the crossword especially is not good. Most puzzles are the same anyway, done by the same person and American. It’s their new way of doing them and I do not do many online puzzles now. I’m very glad Ivdont subscribe!”
“Cracked windscreen .. mobile company they use are not in my area for 2 weeks and if raining will cancel and make new appointment ..
Visiting Wednesday but forecast is not good ... will probably have to get another company to replace windscreen if they cancel”
“This is Saga car insurance services. Always amazing service. Now sadly not. Took several days of trying to get through n the phone and by chat! Got through by calling at 8.30 am prompt but still took nearly 10 mins to get answered. Something has gone very sadly wrong at this Saga service😔. As for how i communicated; well, as said it took several days.”
“"Been with saga for years but went to renew ours this December and it doubled and more for no apparent reason when to direct line and got it for less than \u00a3300.00"”
“Horrible intimidating home insurance issue, Premium increased by 50%, couldn’t get hold of them on phone to discuss. Sent e mail, no reply. Cancelled direct debit. Saga think it’s then okay for them to start a new policy , with no mandate and charge for it, Having the worst time getting the invoice cancelled as I insured elsewhere. Complaints department didn’t reply in time scale, and they claim they called and i hung up, utter disgraceful treatment for an anxious pensioner, over £89, which I will never pay. emails one reply to, just go to the bottom of the queue, pathetic”
“"I do not want to judge SAGa prematurely. They are currently dealing with my compaint that they employed sharp practice to co-ercing my mentally impaired wife to sign her acceptance that our claim relating to water seepage did notb have merit."”
Hello,
Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us.
As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query.
If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great.
Many Thanks,
Leah
“"When I looked at my online paperwork at saga after buying my insurance through go compare it said I bought my car in 2020, I had actually just bought my car in 2023, when I told saga of this error they charged me another \u00a3270+ on top of my original quote, apparently the underwriters said this extortionate rate was for the so called error, disappointed to say the least."”
Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us.
As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query.
If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great.
Many Thanks,
Josh.
“"I have been waiting for a refund since January 2022. They gave the runaround but still haven\u2019t refunded me the difference between what I had paid and what the policy actually cost. Difference of approximately \u00a365.00.l have two cars insured with them and will be thinking seriously about the renewal."”
