Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,457 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,457 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charges for changing insurance to a crutitsy car charges high. Not helpful on phone with garage we wanted to fix car .as result we paid for do ing car ourselves.”

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(Car Insurance) - Posted 7 years ago

“Unexpectedly pricey wouldn’t use again”

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(Car Insurance) - Posted 7 years ago

“They didn't make me happy.Too expensive.”

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Posted 7 years ago

“Had a quote then when I took out the insurence it was about £200 more than the quote Will defo change companies next year”

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(Car Insurance) - Posted 7 years ago

“Yearly boiler service, needed 2 seals.Closed my boiler down no heat no hot water for 16 days.,!!!!! Only reason I’ve gone back with Saga,I’m waiting for a reply to my 6 page letter sent to the managing director 2 weeks ago, as yet not a word.!!!”

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(Car Insurance) - Posted 7 years ago

“not the policy I was led to believe it would be feel all told very let down , it is not Saga insurance the insurance is passed on, I will never again use Saga”

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(Car Insurance) - Posted 7 years ago

“You wait up to half an hour for a response to a telephone call to make a booking...and so far 2 days to see whether they have been able to confirm my booking. One of THE worst travel companies for phone booking.”

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Posted 7 years ago

“I recently took out Saga Home insurance to start on 5 July 2017 policy no. 992558257. The premier policy included home and heating emergency cover plus an annual boiler service. An email letter from Saga dated 30 June 2017 advised me to contact 'phone no. 08000271342 to arrange the boiler service. I rang the number and was told to call the correct number 08000923288 which I did only to be told that this was not the correct number, I in fact need to call 03300241259. As it was I was transferred by the operator on the previous wrong number however the new operator advised me that she did not deal with boiler service and I need to call 08009047509. By this time I was somewhat fed up, to put it mildly and was on the point of cancelling the policy. But not one to yield to corporate inefficiency I spotted another number on the Saga letter that dealt with 'any queries concerning your policy' I called this number (08000569051) explained to the operator the above frustrations to which she said 'no worries' a statement I was forced to disagree with, and said she would contact Axa. After several minutes the operator got back to me and confirmed that incorrect information was in the original letter and Axa had the boiler service booking and would soon contact me. This unnecessary shambles should not have occurred, it has left me in a position wondering if I have made the right decision in choosing Saga to insure my house and property.”

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Posted 7 years ago

“Because the quoted premium was ridiculously high I did not proceed with the Insurance Policy. I found a MUCH better deal with both Aviva and Admiral. Very disappointed with Saga.”

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