Saga Reviews

Name: Saga
Rating: 3.72

3.7 Rating 1,370 Reviews

68 %

of reviewers recommend Saga

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3.7

Based on 1,370 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Shazbuc

Anonymous

Darren G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A most unpleasant experience with travel insurance -- they simply don't want to pay out and don't mind implying that the claimant is a fraud. Very poor telephone and email experience. Very slow to respond to anything.”

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Posted 3 years ago

“Worked out to expensive for me”

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(Car Insurance) - Posted 3 years ago

“After using them for last 5 years I changed my car.Phoned to cancel policy and get a quote on a new one was shocked at quote.I told person on phone I had checked price comparison website and for the exact same terms even saga itself was asking for £55 less.I was told with a rather arrogant remark to ignore these websites.I didn't ignore them and saved about £100.I'm now 5 weeks down the line and still waiting on a rebate. .”

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Posted 3 years ago

“Not satisfied with the insurance co as my accident claim was put in Jan & it has not been settled yet Every time i ring I get an answer saying third party hasn't got repaired done & they will let me know as soon as possible Surely it does not take that long ISaga could chase them up”

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(Car Insurance) - Posted 3 years ago

“Saga car insurance kept changing their quotes and when helpline approached failed to return my call after agreeing to do so. Given poor customer service turned to an alternative company to insure my car.”

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Posted 4 years ago

“I have been insured with Saga for my car my home and also my husband has his insurance with them for his car. I have just informed them my husband has retired and they have charged me £16+ to change him from employed to retired.”

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Posted 4 years ago

“Offered a renewal twice as expensive then could find elsewhere. Praying on old people and hoping they'll automatically renew... Glad I've left and found a company that actually gives more for less!”

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Posted 4 years ago

“I thought I was insuring with Saga it turns out they are brokers and Covea were the insurance company.When I had my accident I had 4 different companies calling me all to do through Saga it was a shambles. Never again will I insure with Saga”

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(Car Insurance) - Posted 4 years ago

“Received my renewal invitation for buildings and contents insurance and was staggered to see a 44.9% increase in the premium ! This despite my insurance needs remaining the same as the previous year and not having made a claim ! I haven`t made a claim since 2010. When I phoned to enquire why such an increase I was told all insurance had increased and this is what I should expect. What rubbish and what an attitude ! I replied that I would go elsewhere and that this is what SAGA should expect.”

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Posted 4 years ago

“Quotations not competitive at all, car insurance quote £20 more than what I pay now, excluding the breakdown which I currently have included with Tesco Bank.”

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Posted 4 years ago

“My quote for Saga 3 year fixed home contents insurance was more than double my present insurance.I have yet to checkout my motor insurance.”

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Posted 4 years ago

“Tried to make an early payment and was told this was not possible, if I was in arrears , which I'm not , they would have taken my payment”

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Posted 4 years ago

“I have had Saga car insurance for a number of years but their quote for 2019/20 was £100 more than another company. It seems that loyalty does not pay.”

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Posted 5 years ago

“Just changed to Saga - I use Mailtrack so I can see when my emails are opened. Saga have taken at least 4 days to even open, and of course I then have to hope they respond quickly. Not acceptable to me.”

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Posted 5 years ago

“Just changed to Saga. Sent proof of no claims but they are not happy with the Wording from previous company and insist that it is resent. Talk about jobs worth. Taken two weeks as they are very slow to respond. Customer service dreadful.”

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Posted 5 years ago

“I had a accident and made a phone call to report the accident. I had a quick phone call the same day from saga asking a few questions, and that was it .My car went in for repair and garage phoned me about outcome, I waited for a while and had no response so I phoned and was asked questions that reply to me. The only time they have been quick in getting in touch is when they want money.”

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(Car Insurance) - Posted 5 years ago

“Saga car insurance increases every year even though I've never claimed. Gone up from £230 to £260 this year. Went on a comparison site and got a Saga quote for £204. When they realised, the quote went "VOID", but got lots of cheaper quotes from reputable companies.”

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Posted 5 years ago

“I changed Car Insurance but have found it very difficult to receive confirmation of my 9+ years no claims discount for my new company, Churchill. Have contacted Saga on more than one occasion by email.”

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Posted 5 years ago

“Just like most other insurance companies really. Great service, support and price while they bring you on board and take your money; then shocking when you have a problem or they owe you money. I firmly believe that few insurance companies deserve our loyalty, and we are better off just accepting it's a one year deal and move on. In my case they gave me a good price/good cover for car insurance on my current lease car. Trouble was that someone bashed my old lease car just a few months before I changed. Whilst it wasn't my fault, there was a typical delay from the third party's insurer and therefore the claim was open when I moved to SAGA for the new car, and underwriting rules are that whilst the claim is open, insurers treat it as your fault. The result was a higher premium than it should have been for the new car. But don't worry, it's ok SAGA tell me, they will reimburse the difference when the claim is closed and proven not my fault. What they didn't say was that two months after the claim closed, lots of emails and calls, and loads of excuses from SAGA, it's all gone quiet at their end. No response, no reimbursement! Now I don't know whether this is just typical of SAGA's car insurance arm, rather than all their services (reading some of the reviews on here, other areas of the company seem fine), but it is certainly making me think that SAGA the brand is not what i expected it to be. I doubt I will get any response or money out of them, so I will just wait until the year's insurance runs out, and then just move on again.”

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Posted 5 years ago

“We went on a New Orleans Jazz at Christmas held at the Holiday Inn Kidderminster Road, Bromsgrove, the Jazz was good, the main Public parts of the Hotel were warm, but our room was really cold. The member of staff we approached made it quite apparent that we oldies were a nuisance, and no heater was forthcoming . The next day after a horrible cold night sleeping under my coat, and further complaints we got a heater. The food was dreadful, cold and dreary, even when it was meant to be warm.; There were flies on the food. I dread to think what the kitchens were like. The hotel was surrounded by rat boxes. The appropriate public health Department should be informed It was so bad we left first thing on Boxing day morning even though there was no food at home , anything was preferable to risking food poisoning by eating at the Hotel, Not what we expected of a Saga Holiday.”

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Posted 5 years ago

Saga is rated 3.7 based on 1,370 reviews