“I renewed my car insurance last week and informed the person I was dealing with that I would be changing my car this week they said there would be no admin charge and it may even go down being a newer and smaller car.so I contacted saga today with my new details so my original amount I paid last week was £292 fixed for 3 years but my new rate is now £750 for just 1 year with no other alternatives so I had to cancel the policy and will loose £40 due to cancelling it even though I've only had it a couple of days. Surely that can't be right.”
“After paying out nearly £800 for a one off trip, I had to cancel the day before departure due to GP advising isolation. As Saga telephone lines are not open 24 hours a day, when phoning them the next day I was informed that I could not cancel the policy. The policy was still within the 14 day ‘cool off’ period but as the policy was due to start the day I phoned the customer service team stated I could not cancel the policy. No other option was given. Therefore, the full cost of the policy was lost. Why couldn’t we move this policy forward?”
“After a hike in premium from around £450 to £975 I found a quote from aviva for just over £500. I phoned Saga and was told by auto message to manage my policy online. I went online and cancelled the auto renew three weeks before renewal. Just recieved policy through post and noticed my bank account a grand lighter. Luckily I get my docs in the post or I probably wouldn't have noticed tilI i checked my statement. Rung them up and was told the online portal to cancel AR doesn't work. I took a screen shot just in case. How many more people who cancelled online are still paying premiums. I need that money to pay an upcoming holiday. I may have needed it to put food on the table. I was told they will let me have my money, the money they took without authority from my bank in maybe 10 days. If you have cancelled online and get online documents just check you aren't still paying.
The girl I spoke to was lovely though and sorted it for me.”
“Trying to process a claim on buildings insurance. Communication from the underwriters has been sporadic, unhelpful, contradictory and very, very slow. Promises made are not kept, appointments to resolve the issue and repair damage are cancelled out of the blue and their suggested follow ups are not carried out. For a company that makes much of its friendly, straightforward communication it has let us down very badly.”
“given one star cos no stars are possible.Cancelled travel insurance because I didn't tell them IMMEDIATELY THAT MY WIFE WAS HAVING A COLOSTOMY DIAGNOSED AS DIVERCULITIS A NON THREATENING CONDITION ! THIS MEANS A CRUISE WE
HAVE BOOKED IS IN DANGER OF BEING LOST FOR A CONDITION THAT IS WIDESPREAD AND INNOCUOUS. STEAR CLEAR OF THSES PEOPLE AND THEIR CRUISE SHIPS THAT GO BROADSIDE IN THE BAY OF BISCAY”
“Saga insurance are criminalising the consumer on non factual evidence and not taking the consumers concerns seriously ! As the insurance industry is failing to notify the consumer and withholding information for non disclosure . When they are not disclosing the information so the consumer can stop incriminating themselves with this information !”
“We had strong winds back in April 2024 which caused damage to my roof but they wont pay out as the winds weren't above 55mph. but the winds were strong enough to put a trampoline from two doors away in my garden and our Gazebo in our next door neighbors garden. Awful will never use them again!!”
“"Renewal from \u00a3327 per am to \u00a32k no claims no nothing- luckily caught it before new premium starting coming out. Don\u2019t touch with a barge pole "”
“Part One: My mother's car insurance was £633 last year. We cancelled a week ago (and got a refund) because her car died. Earmarked a new car (smaller engine) and went back to Saga for a quote for the new car. Nothing had changed except the new car. She's been driving for over 65 years, no accidents, no claims. The new quote was £1750!!!!!!! WTF!! I then got on the phone and told Saga to redo the quote with me (daughter, woman driver, 57, no accidents, 30 years qualified) as legal owner of the car and policy holder.....£1500!!! We said thanks and rung off. No way!
Part Two: Early May '23 we got a renewal notice for home insurance for later that month. Come November '23 we get an email from Saga saying they had somehow NOT renewed our home policy (6 months with no house cover!). We got it sorted but were still charged for the whole year despite not having cover for 6 months of that year. The cost was £751 ('23/'24)
Part Three. I noticed on my mother's banking app today (22/5/24) that the first quarterly payment for home insurance has been taken from my mother's bank account. This year's premium is £1214!!! We had no renewal notice and I know this because I keep an eye on my mother's mail for stuff like this. I also know we didn't get renewal notice because if we had we would have cancelled on the spot. You don't ignore an increase of nearly £500!! I will be cancelling tomorrow. I have quotes for car and home insurance from other (reputable) sources and they put Saga to shame many, many times over. I'm still utterly speechless!!”
“I had a renewal letter from Saga giving me a quote for my car insurance, which last year was £645.38, I have been driving for over 60 years with no claims. This new quote for the same car, same cover was £1,735.49.
Tried to cancel the renewal online, but their website is constructed so that you have to make a phone call to do this. Easy enough to buy insurance on line with them - but just you try to cancel the renewal online. I waited 30 minutes on the phone and finally managed to cancel my car insurance with them. Then they asked the reason... was just because of the price!!!!. I have since found an equal cover from another provider for just a little more than last year's cover with Saga. Do not use Saga they are useless, and very unfair.”
“Absolutely terrible for car insurance, documents don't exist on their website, they never answer phone, their chat on we chat is shocking, the car insurance literally doubled this year, also took out European breakdown cover, we broke down and the emergency breakdown number didn't even work, they never answer the phone. ABSOLUTELY USLESS SAGA CAR INSURANCE.”
“£100 higher premium this year despite no claims, and no policy changes. Their 'best I can do I'm afraid' offer to retain my custom was £20 off.....no thanks!”
“Never been able to get my documents, tried again today and talked to an advisor who promised to email them but all they did was send me the online link which doesn't work. Complete gangf*ck company.”
“DO NOT WASTE YOUR TIME WITH THIS COMPANY - THEY ARE USELESS!!!!
Landlord Insurance policy due for renewal this year. Just received a quote for more than 120% of what I paid last year. To try to actually speak to somebody is a joke. I have been calling for hours every day for the last 3 days to try to speak to someone to cancel this policy. Customer Service is non-existent.
I've left 1 star because I couldn't leave nothing.
I will be cancelling this policy - probably have to cancel it by post (as recommended in their cancellation paragraph!) I mean who uses Snail Mail in 2024!!!
Cannot emphasise enough how useless this company is!”
“I have tried twice today to call the renewal department - held once for over 40 minutes and just now for 25 minutes - and still they haven't answered. Recorded message says wait time is 15 minutes. Not a good impression for a new customer.”
“Absolutely awful, still waiting for someone to pick up on their car renewal phone line after 40 minutes of piped music. Will not renew with them again.”
“Been with Saga 10 years + been driving since I was 17 which is now 60 years ago never once had an accident or used my breakdown cover This years renewal Saga has increased my premium from £217.79 last year to £467.36 this year .I have been paying for other people’s accidents all my driving life when asked why my premium has gone up 100% + cost of living thought they were a good company but they certainly don’t look after there careful drivers”
