“"I changed my car and they wanted me to pay a cancelation fee as well as charging me top price for my new insurance even with 45 years clean driving licence and being a profesional driver"”
Hello,
We are sorry to hear that you have not enjoyed your experience with Go.Compare.
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If you wish to discuss this with a member of our team, please call us on 01633 654 019. Lines are open Monday - Friday, 9am - 5pm. Alternatively, you can email us on customerservices@gocompare.com
Many Thanks,
Harry
“Have been trying to make contact with a human at saga for a week after receiving my renewal cat insurance quote 149% increase on 3 year fixed.
They are a disgrace and should not be allowed to conduct a business when they make it so difficult to contact them especially when you are 80years old can't hang onto a phone for long and not very good with computers”
“Impossible to contact except by phone with at least 15’ wait time. ‘Chat’ option didn’t work, nor did ‘leave a review’ - I had to access this via a review website instead. No policy confirmation sent by email as promised after 5 days, so……. another 15+’ on the phone. Am I insured, or not? Will they answer the phone, or not? Life is too short for this kind of time waste.”
Hello,
Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us.
As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query.
If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great.
Many Thanks,
Leah
“Would not recommend this company
Had an accident over two weeks ago no communication, bit of do it your self no courtesy car will be over two weeks with out a car, Very Poor Service”
“"Despite no claims no changes and several policies Saga increased my premium by 42% \r\nWhen I called to query this and ask the reason they refused to give one. After a formal complaint I was told this was an actuarial matter and could not be explained. I have a quote elsewhere for same as last year "”
Thanks for leaving your feedback.
Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know.
If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm.
Many Thanks,
Josh
“Would not recommend this company
Had an accident over two weeks ago no communication, bit of do it your self no courtesy car will be over two weeks with out a car, Very Poor Service”
“"I rang them up to change car details which took 2hrs to get through to as I was picking up a new car from dealership as I needed proof of insurance on a Monday morning, details weren\u2019t sent rang back on Tuesday morning which took over an hour and explained the problem, which I was told policy would b emailed to me within 5min, which it wasn\u2019t m, had to ring back Wednesday morning and explain again which then the policy was send to me, very poor service "”
Thanks for leaving your feedback.
Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know.
If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm.
Many Thanks,
Josh
“I waited 27 minutes for the phone to be answered. When it was finally answered I had to get my Husband (who is partially Deaf) to confirm it was ok for me to answer questions to get a Motorhome Quote. When I got back on the phone the operator said he hadn't completed the Data Protection Information so couldn't take me any further until he had spoken to my Husband again. It was extremely annoying as he was working up a Ladder. I had also got quotes from 3 other companies for a New Quote & not one of them had needed to speak to my Husband. 🤷♀️
I had tried to get a Quote on the Internet before phoning but couldn't get passed a certain question so it said I had to phone. Extremely Frustrated at waiting so long, unable to proceed on the Internet put the phone down. Extremely Annoyed at this moment in time 😡”
“Bought shares in this company when they floated
Had the maximum £1,600 as was cut back
Started Ok, then taking my eye off the ball realized some the board had AMAZINGLY reduced my shares in a 1 for 15 my money vurtully disappeared
Emailed the chairman told him hes a theif got reply from some lacky
This is daylight robbery BUNCH OF T**ts”
“Just about everything.
We went on a ‘small ship Croatia cruise, on a boat named Dalmatia.
Various changes made the places visited and some took hours to reach but minutes to see!
Cabins small and beds cramped. Bathroom wet as shower curtain too short. Sink and shower tsps auto change temperature up to scalding and down to really cold. Main deck cabins under dining room so noise resembled being under a bowling alley. Minimal food choice and quality to match.
Staff friendly but overworked.
Saga CEO written to but no response yet.
Best tip, stay home or travel with another company.”
“I made a claim against my contents insurance for a Sony smart tv which was accidentally damaged. The tv cost £600 albeit
5 years ago and I was offered £23. Obviously I have decided not to go ahead with the claim. Won’t use them again and can’t wait for my policy to expire. Customer service was appalling”
“My Grandma recently passed away. Shockingly bad service from Saga. Unsympathetic call handlers. I've been asked why I didn't cancel her insurance policy on the day of her death. And I've now found out that refunds are not given on policys if the amount is a penny under £5 pounds. Not the money that's important more the principal. Death is big business apparently, shocking how much profit they will be making by doing this.”
“Saga car insurance sold add ons at Che kout that later they won't honour.
There customer services are awful and after 4 weeks I've still got no answers. Even the director doesn't care as emailed him too
Absolutely dusgusti g guts promised call backs, no notes put on system etc staff just don't care”
“Do no insure you car with SAGA, cannot speak to anyone and just keep getting transferred to different people and in one case a totally different insurance Company.
I am appalled with the customer service and will never use them again.”
“I took out SAGA insurance because I am elderly live alone and in not particularly good health so I went for the supposedly caring insurance company. I was about 100% wrong. The SAGA of my claim. Half hour wait on the phone.”Oh your insurance is not with Saga Sir we’ve pass it on to,LV.”.Another half hour on the phone. “Oh your insurance is not with LV sir we’ve passed it on to Highway Insurance”. I asked for Highways contract details. LV couldn’t provide them. I wasn’t subsequently surprised they were next to unfindable on the net. I eventually got in touch and explained the nature of my buildings claim.
“Oh we only insure motor vehicles I’m afraid sir”. I put in a complaint to Saga and given my vulnerable circumstance it was upgraded to their highly inappropriately named Rapid Responder team. That was five days ago. My problem in my only habitable bedroom my large double glazed window frame has been damaged and now can’t be closed. I am cold. What I would like from the amusingly called Rapid Responders is the name of my insurer so I can get my window fixed. All these funmisters at the Rapid responders team have told me in reply to my emails in the last five days is they are working on this apparently unsolvable conundrum as to who actually they have passed my policy on to. The weather outside is currently-1 centigrade. In my bedroom it’s probably 7/8 degrees.
Thanks guys I really appreciate your efforts, I will probably change my Review rating if you succeed in your Herculean task by let’s say,July.”
“Saga holidays customer service department is abysmal. I have been waiting since 7th December for a refund and as at 31st December I have not received it despite many many phone calls”
“**STAY AWAY** An absolute nightmare and incompetent company. Please read for your own benefits.
I made a non-fault claim back in October when a speeding third-party tried to overtake me and hit my car. It took THREE days of my calling Saga to finally record the details of what happened and claim to be raised. After a WHOLE month and 18 back-to-back emails asking silly questions like:
• “how long have you lived at your address”, and
• “Do you take the car to work and where do you park it?”
Saga failed to obtain the liability from the third-party’s insurer. They did not bother to check the CCTV of shops where the accident occurred. After 2 months of constant pointless calls asking to explain how the accident happened OVER AND OVER AND OVER AGAIN, Saga cancelled on me. I found this out when I called for an update and was told today was my last day, when I asked for an explanation, Saga claimed they sent me a letter 10 days prior — BOLD FACED LIE!
Stay away from this company. They might be offering cheaper price and now more than ever everyone is concerned about money but pay the few quid more elsewhere.”
