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Saga Reviews

3.7 Rating 1,375 Reviews

68 %

of reviewers recommend Saga

Company Reviews

3.7

Based on 1,375 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“having spent hours searching the different options of river cruises iwith Saga, I decided to phone their number to request information on the cabins. My first call resulted in me holding on for 14 minutes before I became rather angry. I made a coffee and called again and have now been holding on for 20 minutes with no answer. This is NOT good service.”

Posted 3 years ago

“Posted renewal to me increased again so went online to check other prices. Renewed online at half price With same company !!!!”

(Car Insurance) - Posted 3 years ago

“I took out buildings insurance I paid by direct debit each month never missed a payment , sold the house and rang saga girl was too busy trying to flog me car insurance which wasn’t even due questioning not relevant to call , conveniently forgot to tell me on the phone that I would incur a charge (sharp) a week later got a bill for £50 odd pound for cancelling , explained I didn’t own the property so no need for insurance ? Won’t be using saga again or recommending them either .Enjoy my £50 hope it’s worth it losing a customer 😡”

Posted 3 years ago

“I simply cannot recommend Saga, as when I took out my car insurance policy, I specifically asked the question regarding when I swapped my Mercedes for an electric car, whether it would be any problem to carry on with it. Saga saiid no problem, Yet when I asked for my insurance cover to be swapped over to an electric model, they told me categorically no. Further remarking that Saga does not insure electric cars and promptly cancelling my insurance. Quite simply disgraceful!!”

Posted 3 years ago

“I have just looked at your "quotation" £617.00 to insure my 2012 one litre Ford Focus! Your statement about "a special service for the over 50s" is rather a hollow statement! Obviously designed to whoo the er, ah, let's say the more "challenged" amongst we "oldies"! I also have a top of the range Mercedes AMG 3.5 liter convertible. The insurance for that is £355.00 and that is EXACTLY the same insurance requirement/specifications. The exception being no NCB on the Focus. I am obviously the same age, I have NEVER had or caused a car accident in 50 years. The cars are both kept at my home. Neither is driven in busy times, both are kept in good condition, no one else dives either! I will probably do less than 2000 miles using both cars! Perhaps you, or one of your "consultants" can explain (in a way that is sensible) why there is such a ridiculous disparity? PS: I forgot to mention I have now taken out a policy at £232.00 for Exactly the same insurance as you quoted £617.00..makes you think doesn't it? I look forward to your prompt reply Thanks, in advance”

Posted 3 years ago

“I'll tell you 2 stories: 1. My car was parked on a public road in 2020 when it was hit by a TfL bus. I provided the video footage showing clearly how my vehicle was damaged, time, date etc. My car was a complete write-off. Saga investigator was unable to identify the responsible company (how can you find Transport for London in London?) so they deducted the excess and paid the difference. 2. My second car was parked outside my house when it was hit by a Tesco delivery van. Saga made dozens of excuses (it takes a long time to watch the video, they can't find it, they can find it but they can't open it, IT people are not available, they need 2 weeks to investigate etc.). They told me also that they have just one investigator who is off work so I contacted Tesco, obtained the information and passed all that to Saga. Do you think they followed that? Err... I suspect they will not be able to find Tesco either. So you are wondering whether you should insure your vehicle with Saga? If you are looking to throw your money away and receive shoddy, substandard service, look no further.”

Posted 3 years ago

“Car insurance premium rose by 11.5% after 12 months and a further 31% after two years despite no claims or convictions. Absolute rip off.”

Posted 3 years ago

“Don't use them, unreasonable demands on customers”

Posted 3 years ago

“Had various dealings with SAGA..not good. I would advise not dealing with them to be honest.”

Posted 3 years ago

“Absolutely rubbish company. Poor customer service and shoody holidays.”

Posted 3 years ago

“I will never use SAGA again for anything, nor will I recommend them to friends , family or colleagues absolute rip off, over the years I have had Landlord insurance with them , I recently sold a property and rang them to cancel the buildings cover. No problem all quick and efficient and the chap said he will also cancel my Direct Debit , no mention of anything outstanding. Then I get a Bill for over £40.00 , when I call them it seems they have shafted me with a hidden or very small print cancelation Fee ! Their telephone customer satisfaction survey is also a con , they ask you to select between 0 and 10 , 10 being you would recommend highly and 0 being that you wouldn't recommend. It seems the automated service doesn't like or acknowledge negative responses and then cuts you off ! so no wonder they get excellent reviews that's all the survey will accept. Sharp practices all around , AVOID !!!”

Posted 3 years ago

“As usual, Saga tried to increase my premium this year despite no claims for 18 years. An increase from £257.39 to £292.89 = 13.79%. When challenged, the sales assistant dropped the price by £8. I’ve had enough. I’m off elsewhere.”

Posted 3 years ago

“stay away from saga they will not fight your corner and will leave you in the lurch when you need them most Unless you pay for all the upgrades they will not even recover your excess in a no fault accident.”

Posted 3 years ago

“Don’t waste your money! Get a proper insurance company! Not worth 1 star! Customer service 0. Nothing else to say. Just Avoid!!!”

Posted 3 years ago

“Worst insurance company ever! Made to feel like a criminal with a accident that wasn’t our fault!!! Avoid this company!!!”

Posted 3 years ago

“I was an existing customer Bought a new Nissan Leaf (electric) car and wanted to switch my cover from previous car. comparethemarket.com Saga = £356 (the top ten companies were all about the same price). Called to arrange it: Told 'Oh your underwriter doesn't cover electric vehicles, but the underwriters will cover it for £669.55 Went to M & S slightly better cover with the extras £375”

Posted 3 years ago

“Saga the clues in the name tears, long stories and absolute frustration, staff toeing the company line with no empathy at all for your unforeseen circumstances, through no fault of your own. If you get hit by a Saga driver I WOULD HIGHLY RECOMMEND YOU DO NOT accept their call to take on your claim, it might possibly save your no claims bonus but at what cost. They offered to take away the damaged car and have it fully repaired and provide a loan car. They don't mention if they deem the repair un-viable they will write it off ! They take days and weeks to respond and I personally felt they manipulated us into submission! Final straw they give you a loan car then say you can keep it max 5 days after agreeing a settlement that takes 7-10 days to pay into your bank account, so your car less ! and all because they've used a third party company to value your cars repairs at top dollar prices! Does the picture look like £4000 worth of damage !??”

Saga 1 star review on 20th October 2020

Posted 3 years ago

“Received an accident claim from SAGA that was not a valid claim SAGA had not investigated it but just assumed I was in the wrong. No evidence provided with the claim, just a note that they would be taking money from my bank account. I now have to prove that I did not have an accident 4 hours drive from my home?”

Posted 3 years ago

“Do not use saga home emergency service. Not fit for purpose. Reported water coming through kitchen ceiling at 820 am. It was raining so they decided roofer needed. First avail appointment was in five days. I complained and they agreed to send plumber to check pipework at 950.he arrived 7 hrs later and found hole in roof. I arranged a roofer that eve at cost of £150to myself. Saga customer services don't want to know and referred me to underwriter whose complaints dept isn't interested. Delay has caused damaged to ceiling which will need to be replaced. Saga emergency services not fit for purpose. Final insult.... After five days the roofers turned up even though job cancelled”

Posted 3 years ago

“Transfer to the website from comparison site & can't check or edit driver details etc. Not impressed”

Posted 3 years ago

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Saga is rated 3.7 based on 1,375 reviews