Avoid this company (together with Acromas, FMG and CHMC) at all costs for motor insurance. If I could give it a -5 score I would do. Reasonable service until you make a claim, then absolutely abysmal. My car was written off on 25 June and I am stiil awaiting financial settlement (circa £30,000) When you finally get through by telephone they say that you cannot be put through. They will ask the appropriate person to ring back. I have phoned on many occasions and no one rings back. Saga Saga get a overall score of over 4 on Trustpilot, but this is far from the truth regarding motor claims. If you drill down in to the the reviews of motor insurance claims only these tell a very different story with a very low average score. Apart from total incompetence, I think that there are significant underlying matters such as resourcing and financial issues, not to mention Saga's much reduced productivity by allowing many staff to work from home AVOID SAGA MOTOR INSURANCE Ps the day after I put the above review on Trustpilot, I was actually contacted by Saga and we agreed a valuation for the car written off. That was two weeks ago and I am still awaiting payment. My accident occurred over 4.5 months ago - pathetic