“Have been insured with Saga for the last couple of years , I have full ncb , and have my wife as a named driver .My wife had a accident , in her own car not mine , which is insured with a different company , it was not her fault the other driver admitted it was there fault, and there insurance paid out . Since then my wife has renewed her insurance for another year NO INCREASE IN PREMIUM. Saga however virtually doubled mine . WHY ? its a mystery I DO NOT RECOMMEND THIS COMPANY!”
“Still waiting for a non fault claim as the third party to be sorted from 9th Sept 2022. Their customer service is shocking with every excuse under the sun been given.Tip is never ever use Saga for any insurance.Not worth even one star!”
“Avoid this company (together with Acromas, FMG and CHMC) at all costs for motor insurance. If I could give it a -5 score I would do. Reasonable service until you make a claim, then absolutely abysmal. My car was written off on 25 June and I am stiil awaiting financial settlement (circa £30,000) When you finally get through by telephone they say that you cannot be put through. They will ask the appropriate person to ring back. I have phoned on many occasions and no one rings back. Saga Saga get a overall score of over 4 on Trustpilot, but this is far from the truth regarding motor claims. If you drill down in to the the reviews of motor insurance claims only these tell a very different story with a very low average score. Apart from total incompetence, I think that there are significant underlying matters such as resourcing and financial issues, not to mention Saga's much reduced productivity by allowing many staff to work from home
AVOID SAGA MOTOR INSURANCE
Ps the day after I put the above review on Trustpilot, I was actually contacted by Saga and we agreed a valuation for the car written off. That was two weeks ago and I am still awaiting payment. My accident occurred over 4.5 months ago - pathetic”
“i think there a con , dont bother there are plenty of good geniune insurance companys go for them, they advertise free breakdown on compare the market who advertise for them but when you take out the car insurance you dont get it,i wouldnt go with them again or recommend ,”
“If I could give zero stars I would. This is the worst car insurance company that I have had the misfortune to deal with. I made a non-fault claim in May 2022. Saga failed to obtain the liability from the other insurer resulting in me having to pay my excess for the repairs! They lost evidence sent to them. They seem to ignore the fact I had a police car right behind me who provided me with all the details I needed for my claim.
I have not been kept updated from Saga, despite their boasts that they do. Saga have appeared to just not care. I have formally complained to them and have now referred the matter to the Financial Ombudsman (as instructed by their own complaints handler!) So much for caring for older people!!”
“If l could leave a worse review than one star l would
Holiday to Sorento
Flight changed very short time before departure incurring extra expenses due to changes having to be made to car parking accommodation and travel
Trying to get an answer via phone is almost impossible, 2 hour wait to be answered, call handler basically metaphorically shrug their shoulders
No help
Tried calling at 5 pm and despite web site saying open till 5.30 recorded message saying lines closed
Doubt very much that l will use SAGA ever again.
Customer service is disgusting and makes what should be a pleasant experience very stressful
Web site says tickets will be despatched 2 wks before holiday now 48 hrs to go and no tickets
Now sitting waiting for phone to be answered, started ringing 9am still waiting, now 10.02 am”
“Home Insurance renewal price very, very expensive. Decided not to renew and purchased elsewhere very much cheaper. Total unaware that an autorenewal was ticked: this not mentioned in email or renewal letter. Over £320 deducted from my account and 'oh boy' - is it difficult to get hold of this company. After being on hold for 45+ mins I was allowed to cancel a policy that I did not want. I was made to agree to their cancelation policy in order to cancel the damned thing. Their policy is that I won't get all my money back. After complaining that I had now been on the phone for almost an hour, I was offered £15 to 'my Saga account'. Hardly any use as I am not going to go near Saga again and even though i tried to set up an account I never found my policy on it. I must now wait and see what they actually pay me, or probably better I have to go via my credit card company and open a dispute and do it that way.”
“We have phoned three times been promised a call back this has not happened I would not recommend you to anybody your service is appalling and will be telling which what bad service we have had from you”
“Upstairs flat had a leak that came into my bedroom, damaged ceiling decoration , mattress, bed, bedding.
Rang saga insurance number as I need them to liase with my neighbours insurance company to make a claim.
Saga refused to even take my details, refused to help in any way, cut me off.
Appalling. What is the point of my insurance ?
I have no bed to sleep on. I will never renew with Saga again.”
“Saga worst insurance company can not get through then get cut off countless emails asking to contact us.
Had a car accident no fault of mine on 27 th of march 2022 still not repaired”
“My advice is never insure with Saga
1 email to tell me to contact claims to discuss car being written off.
Two weeks of leaving messages and emailing no body replies.
My advice is to find another company............ SAGA is the worst i have ever delt with.”
“Saga must be the worst company to deal with as you cannot speak to anyone or emails are ignored , at last today I have a response and the say that the cannot find any of my details this is from a crash that was not my fault on the 11th of May the car I have been told by the insurance repair garage that it is a write off still waiting to hear anything from Saga ,I am furious at the amount of time I have wasted 40 phones calls or more to Saga then say we are sorry but cannot take your call we are to busy absolutely ridiculous,”
“Don’t have a collision with one of their customers… you’ll be chasing your tail to get your access back!! No one answers the phone, they don’t answer emails. Been trying to sort this since august 2021.. it’s now June 2022. I could not imagine being their customer… no one is willing to help.”
“Scammers still not fixed my car 7 months on after there customer hit me they fob you off never answer the phone never reply to emails or call back avoid at a must spent over 19 hours on the phone and that’s when you can get through court is the only Soloution now , avoid at a must”
“i would give saga no stars if i could,i had my catalytic converter stolen from my vehicle on 31st march and gave them details same day,they told me my car would be a total loss as it was an old car and i couldnt have a courtesy car as it is a theft,i have been phoning and emailing them to no avail eventualy engineer came out 28th april and looked at it and took pics and said it would be total loss,since then i have been calling aprox 40 times all i get is a message saying due to global events they cant answer the phone and email says they will get back to you but they never do,i'd like to know what global events are stopping them answering the phone or email for a total loss claim yet they answer the sales line no problem,i have now been waiting over 2 months with no car like a prisoner in my own home,cancelling appointments then rebooking and rebooking again,i would never use saga again.I did do a review on trustpilot but i think they delete bad reviews i wonder if this will be removed also i dont understand how they get such a high rating with so many bad reviews”
“Straightforward home insurance theft claim. After 6 months I am still awaiting them to settle the claim or refuse it. No communication or response to my emails or phone calls.”
