Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,460 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“given one star cos no stars are possible.Cancelled travel insurance because I didn't tell them IMMEDIATELY THAT MY WIFE WAS HAVING A COLOSTOMY DIAGNOSED AS DIVERCULITIS A NON THREATENING CONDITION ! THIS MEANS A CRUISE WE HAVE BOOKED IS IN DANGER OF BEING LOST FOR A CONDITION THAT IS WIDESPREAD AND INNOCUOUS. STEAR CLEAR OF THSES PEOPLE AND THEIR CRUISE SHIPS THAT GO BROADSIDE IN THE BAY OF BISCAY”

Helpful Report

Posted 1 year ago

“I ended up going back to Saga and possibly paid more, at least there was a nice lady to talk to who helped me get calmed down.”

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Posted 1 year ago

“Well it’s their new puzzles format. You can’t see it very well and the crossword especially is not good. Most puzzles are the same anyway, done by the same person and American. It’s their new way of doing them and I do not do many online puzzles now. I’m very glad Ivdont subscribe!”

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Posted 1 year ago

“Saga insurance are criminalising the consumer on non factual evidence and not taking the consumers concerns seriously ! As the insurance industry is failing to notify the consumer and withholding information for non disclosure . When they are not disclosing the information so the consumer can stop incriminating themselves with this information !”

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Posted 1 year ago

“We had strong winds back in April 2024 which caused damage to my roof but they wont pay out as the winds weren't above 55mph. but the winds were strong enough to put a trampoline from two doors away in my garden and our Gazebo in our next door neighbors garden. Awful will never use them again!!”

Helpful Report

Posted 1 year ago

“"Renewal from \u00a3327 per am to \u00a32k no claims no nothing- luckily caught it before new premium starting coming out. Don\u2019t touch with a barge pole "”

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(Home Insurance) - Posted 1 year ago

“Part One: My mother's car insurance was £633 last year. We cancelled a week ago (and got a refund) because her car died. Earmarked a new car (smaller engine) and went back to Saga for a quote for the new car. Nothing had changed except the new car. She's been driving for over 65 years, no accidents, no claims. The new quote was £1750!!!!!!! WTF!! I then got on the phone and told Saga to redo the quote with me (daughter, woman driver, 57, no accidents, 30 years qualified) as legal owner of the car and policy holder.....£1500!!! We said thanks and rung off. No way! Part Two: Early May '23 we got a renewal notice for home insurance for later that month. Come November '23 we get an email from Saga saying they had somehow NOT renewed our home policy (6 months with no house cover!). We got it sorted but were still charged for the whole year despite not having cover for 6 months of that year. The cost was £751 ('23/'24) Part Three. I noticed on my mother's banking app today (22/5/24) that the first quarterly payment for home insurance has been taken from my mother's bank account. This year's premium is £1214!!! We had no renewal notice and I know this because I keep an eye on my mother's mail for stuff like this. I also know we didn't get renewal notice because if we had we would have cancelled on the spot. You don't ignore an increase of nearly £500!! I will be cancelling tomorrow. I have quotes for car and home insurance from other (reputable) sources and they put Saga to shame many, many times over. I'm still utterly speechless!!”

Helpful Report

Posted 1 year ago

“Cracked windscreen .. mobile company they use are not in my area for 2 weeks and if raining will cancel and make new appointment .. Visiting Wednesday but forecast is not good ... will probably have to get another company to replace windscreen if they cancel”

Helpful Report

Posted 1 year ago

“"Saga\u2019s renewal quote is \u00a3141.89 cheaper than the cheapest quotes Central on Go.compare."”

Helpful Report

(Car Insurance) - Posted 1 year ago

“Waste of time, every year my car insurance is due I give Saga a try, so far their prices have been far from competitive.”

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Posted 1 year ago

“Spoke to OLIVER to day he was 1st class many thanks for all your help Les”

Helpful Report

Posted 1 year ago

“I had a renewal letter from Saga giving me a quote for my car insurance, which last year was £645.38, I have been driving for over 60 years with no claims. This new quote for the same car, same cover was £1,735.49. Tried to cancel the renewal online, but their website is constructed so that you have to make a phone call to do this. Easy enough to buy insurance on line with them - but just you try to cancel the renewal online. I waited 30 minutes on the phone and finally managed to cancel my car insurance with them. Then they asked the reason... was just because of the price!!!!. I have since found an equal cover from another provider for just a little more than last year's cover with Saga. Do not use Saga they are useless, and very unfair.”

Helpful Report

Posted 1 year ago

“Absolutely terrible for car insurance, documents don't exist on their website, they never answer phone, their chat on we chat is shocking, the car insurance literally doubled this year, also took out European breakdown cover, we broke down and the emergency breakdown number didn't even work, they never answer the phone. ABSOLUTELY USLESS SAGA CAR INSURANCE.”

Helpful Report

Posted 1 year ago

“£100 higher premium this year despite no claims, and no policy changes. Their 'best I can do I'm afraid' offer to retain my custom was £20 off.....no thanks!”

Helpful Report

Posted 1 year ago

“Rip off, car insurance quotes are ridiculous, I think the pray on the elderly drivers”

Helpful Report

Posted 1 year ago

“Never been able to get my documents, tried again today and talked to an advisor who promised to email them but all they did was send me the online link which doesn't work. Complete gangf*ck company.”

Helpful Report

Posted 1 year ago

“DO NOT WASTE YOUR TIME WITH THIS COMPANY - THEY ARE USELESS!!!! Landlord Insurance policy due for renewal this year. Just received a quote for more than 120% of what I paid last year. To try to actually speak to somebody is a joke. I have been calling for hours every day for the last 3 days to try to speak to someone to cancel this policy. Customer Service is non-existent. I've left 1 star because I couldn't leave nothing. I will be cancelling this policy - probably have to cancel it by post (as recommended in their cancellation paragraph!) I mean who uses Snail Mail in 2024!!! Cannot emphasise enough how useless this company is!”

Helpful Report

Posted 1 year ago

“I have tried twice today to call the renewal department - held once for over 40 minutes and just now for 25 minutes - and still they haven't answered. Recorded message says wait time is 15 minutes. Not a good impression for a new customer.”

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Posted 1 year ago

“Absolutely awful, still waiting for someone to pick up on their car renewal phone line after 40 minutes of piped music. Will not renew with them again.”

Helpful Report

Posted 1 year ago

“Been with Saga 10 years + been driving since I was 17 which is now 60 years ago never once had an accident or used my breakdown cover This years renewal Saga has increased my premium from £217.79 last year to £467.36 this year .I have been paying for other people’s accidents all my driving life when asked why my premium has gone up 100% + cost of living thought they were a good company but they certainly don’t look after there careful drivers”

Helpful Report

Posted 1 year ago

Saga is rated 3.6 based on 1,460 reviews