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Saga Reviews

3.7 Rating 1,372 Reviews

68 %

of reviewers recommend Saga

Company Reviews

3.7

Based on 1,372 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"When I looked at my online paperwork at saga after buying my insurance through go compare it said I bought my car in 2020, I had actually just bought my car in 2023, when I told saga of this error they charged me another \u00a3270+ on top of my original quote, apparently the underwriters said this extortionate rate was for the so called error, disappointed to say the least."”

(Car Insurance) - Posted 8 months ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh.

Posted 8 months ago

“"No problems no claims made.\r\nWill know more when renewal comes nearer?\r\nJ & L Steen"”

(Home Insurance) - Posted 8 months ago

“Would not recommend this company Had an accident over two weeks ago no communication, bit of do it your self no courtesy car will be over two weeks with out a car, Very Poor Service”

Posted 8 months ago

“"Saga insurance is a quality company and I would recommend. Never had to claim on my insurance because I don\u2019t do many miles these days.my wife and me only go shopping \ud83d\uded2 or once a year go on holiday in this country. So I\u2019ve decided to take the saga insurance because they promised it wouldn\u2019t go up in price for 3 years which you can\u2019t say fairly than that."”

(Car Insurance) - Posted 8 months ago

“"Really pleased with the way my claim was handled. Also very pleased with the Go Compare refund of my excess. This was extremely helpful. Staff at Saga and Go Compare were really helpful."”

(Home Insurance) - Posted 9 months ago

“"Good pricing and service - they were recommended to me by my brother-in-law who is quite choosey with his car insurance."”

(Car Insurance) - Posted 9 months ago

“"I have been happy with the dervice Saga provide. Whn somebody hit my car when it was parked the dervice I got was 5star. I was provided with an automatic replacement promptly and they handled all the repairs"”

(Car Insurance) - Posted 9 months ago

“"I rang them up to change car details which took 2hrs to get through to as I was picking up a new car from dealership as I needed proof of insurance on a Monday morning, details weren\u2019t sent rang back on Tuesday morning which took over an hour and explained the problem, which I was told policy would b emailed to me within 5min, which it wasn\u2019t m, had to ring back Wednesday morning and explain again which then the policy was send to me, very poor service "”

(Car Insurance) - Posted 9 months ago

Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 9 months ago

“"A reasonable company to work with so far."”

(Car Insurance) - Posted 9 months ago

“I waited 27 minutes for the phone to be answered. When it was finally answered I had to get my Husband (who is partially Deaf) to confirm it was ok for me to answer questions to get a Motorhome Quote. When I got back on the phone the operator said he hadn't completed the Data Protection Information so couldn't take me any further until he had spoken to my Husband again. It was extremely annoying as he was working up a Ladder. I had also got quotes from 3 other companies for a New Quote & not one of them had needed to speak to my Husband. 🤷‍♀️ I had tried to get a Quote on the Internet before phoning but couldn't get passed a certain question so it said I had to phone. Extremely Frustrated at waiting so long, unable to proceed on the Internet put the phone down. Extremely Annoyed at this moment in time 😡”

Posted 9 months ago

“"As per normal as soon as the insurance is up for renewal the price has gone up .\r\nAs all insurance are going to there cover up by 20% .\r\nAnd if you have a protective no claims that's what it should mean.\r\nNot start saying it's only covers part of your no claims.\r\nJust another way of trying to put profit before customer service."”

(Car Insurance) - Posted 9 months ago

Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 9 months ago

“"Fantastic service \ud83d\udc4f saga have unbelievable prices which is great in these challenging times, I would happily recommend this company "”

(Car Insurance) - Posted 9 months ago

“"NO FUSS VERY COMPETITIVE,EXCELLENT SERVICE."”

(Car Insurance) - Posted 9 months ago

“"Simply too expensive. "”

(Car Insurance) - Posted 9 months ago

Thanks for leaving a review and we apologise for any inconvenience caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh.

Posted 9 months ago

“"Helpful when you report a claim, but different teams manage claim. We had four different companies visit us to make repairs on a water damage. Nearly 4 months on, still not fin, but will be soon."”

(Home Insurance) - Posted 9 months ago

“"Very well service!"”

(Car Insurance) - Posted 9 months ago

“Just come back from a river cruise, Roman vineyards of the Rhine and Moselle. We had a wonderful time, The Saga team were wonderful Charlie,Loraine,Bernie and Martin they kept us entertained and informed, and did a great job given that they had a very difficult group to deal with. Lovely ship, great food and good entainment and company,what more could you want ? Just one thing I could not understand why did we have to pay for rossa wine when the White and Red were included in the all inclusive? Shirley & Ron Davis 21st June to 1st July”

Posted 10 months ago

“"No problem getting realistic quote off saga. \r\nWas happy to accept that offer at once."”

(Car Insurance) - Posted 10 months ago

“Cea mai proasta organizare pe care am putut sa o văd la un festival, am așteptat pentru o brățara minim 2h.”

Posted 10 months ago

“"no faff just got on with with it "”

(Car Insurance) - Posted 10 months ago

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Saga is rated 3.7 based on 1,372 reviews