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Saga Reviews

3.7 Rating 1,372 Reviews

68 %

of reviewers recommend Saga

Company Reviews

3.7

Based on 1,372 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Recently had a problem using the online facility to make a change to the policy. Called the helpdesk and they were absolutely brilliant in resolving the issue in a really fast and friendly way. No idea why this Go.Compare insisted I review the food though - there wasn't any, it is car insurance. So I put average"”

(Car Insurance) - Posted 10 months ago

“"Can easily get to talk to person\r\nAnd very competitive price"”

(Car Insurance) - Posted 10 months ago

“"N\/a"”

(Car Insurance) - Posted 10 months ago

“"quick and easy"”

(Car Insurance) - Posted 11 months ago

“"Happy customer, haven\u2019t had any issues with them , price was very good , \ud83d\ude03 would recommend them to All . "”

(Car Insurance) - Posted 11 months ago

“"Thanks "”

(Car Insurance) - Posted 11 months ago

“Bought shares in this company when they floated Had the maximum £1,600 as was cut back Started Ok, then taking my eye off the ball realized some the board had AMAZINGLY reduced my shares in a 1 for 15 my money vurtully disappeared Emailed the chairman told him hes a theif got reply from some lacky This is daylight robbery BUNCH OF T**ts”

Posted 11 months ago

“Just about everything. We went on a ‘small ship Croatia cruise, on a boat named Dalmatia. Various changes made the places visited and some took hours to reach but minutes to see! Cabins small and beds cramped. Bathroom wet as shower curtain too short. Sink and shower tsps auto change temperature up to scalding and down to really cold. Main deck cabins under dining room so noise resembled being under a bowling alley. Minimal food choice and quality to match. Staff friendly but overworked. Saga CEO written to but no response yet. Best tip, stay home or travel with another company.”

Posted 11 months ago

“I found Saga easy to communicate with and a lot cheaper than my existing home insurance supplier. The switch was remarkably easy. I would recommend trying Saga for your home insurance needs”

Posted 11 months ago

“"Great company great price what more could you ask for "”

(Car Insurance) - Posted 1 year ago

“I made a claim against my contents insurance for a Sony smart tv which was accidentally damaged. The tv cost £600 albeit 5 years ago and I was offered £23. Obviously I have decided not to go ahead with the claim. Won’t use them again and can’t wait for my policy to expire. Customer service was appalling”

Posted 1 year ago

“"Found saga easy to deal with regarding getting my vehicle insured.\r\nVery friendly staff and very helpful. "”

(Car Insurance) - Posted 1 year ago

“My Grandma recently passed away. Shockingly bad service from Saga. Unsympathetic call handlers. I've been asked why I didn't cancel her insurance policy on the day of her death. And I've now found out that refunds are not given on policys if the amount is a penny under £5 pounds. Not the money that's important more the principal. Death is big business apparently, shocking how much profit they will be making by doing this.”

Posted 1 year ago

“There very good at answering questions, ie not just what you want to hear, find a solution to you problem, an not past from pillow to post .”

Posted 1 year ago

“Saga car insurance sold add ons at Che kout that later they won't honour. There customer services are awful and after 4 weeks I've still got no answers. Even the director doesn't care as emailed him too Absolutely dusgusti g guts promised call backs, no notes put on system etc staff just don't care”

Posted 1 year ago

“"Good "”

(Car Insurance) - Posted 1 year ago

“"Got with Saga last year after been let down by a previous insurer.just can't fault them."”

(Car Insurance) - Posted 1 year ago

“Do no insure you car with SAGA, cannot speak to anyone and just keep getting transferred to different people and in one case a totally different insurance Company. I am appalled with the customer service and will never use them again.”

Posted 1 year ago

“I took out SAGA insurance because I am elderly live alone and in not particularly good health so I went for the supposedly caring insurance company. I was about 100% wrong. The SAGA of my claim. Half hour wait on the phone.”Oh your insurance is not with Saga Sir we’ve pass it on to,LV.”.Another half hour on the phone. “Oh your insurance is not with LV sir we’ve passed it on to Highway Insurance”. I asked for Highways contract details. LV couldn’t provide them. I wasn’t subsequently surprised they were next to unfindable on the net. I eventually got in touch and explained the nature of my buildings claim. “Oh we only insure motor vehicles I’m afraid sir”. I put in a complaint to Saga and given my vulnerable circumstance it was upgraded to their highly inappropriately named Rapid Responder team. That was five days ago. My problem in my only habitable bedroom my large double glazed window frame has been damaged and now can’t be closed. I am cold. What I would like from the amusingly called Rapid Responders is the name of my insurer so I can get my window fixed. All these funmisters at the Rapid responders team have told me in reply to my emails in the last five days is they are working on this apparently unsolvable conundrum as to who actually they have passed my policy on to. The weather outside is currently-1 centigrade. In my bedroom it’s probably 7/8 degrees. Thanks guys I really appreciate your efforts, I will probably change my Review rating if you succeed in your Herculean task by let’s say,July.”

Posted 1 year ago

“"I thought I would, but not now.\r\n My renewal for car insurance is coming up and it's gone up by \u00a340 and I haven't done anything"”

(Car Insurance) - Posted 1 year ago

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Saga is rated 3.7 based on 1,372 reviews