Yesterday I received my policy renewal invitation. To say I was shocked to see that my premium had been raised from £374.93 to £828.07, over 120%. I have had two lengthy phone calls asking for a coherent explanation as to why. Yesterday, I was promised a call from a senior manager for today. Nothing happened. Today the call handler insisted that the time delay for a call was 72 hours, I told her this was not what I had been told yesterday. She then put me on hold again and a few minutes later just put the phone down, ending the call. I still want to know why you have seen fit to impose this sort of increase. Actually it's not an increase, it's an affront.