Not had.... going through it now!! You pass people from pillar to post all the time Since March we have leaking pipes under our floor noone can find the leak... We have been told its multiple leaks by 4 reports ...but you still havent done anything properly The pipes have to be exposed....floors need to come up We are open planned down stairs And have floating floors...timber frame house....so the water could be seeping up the walls.. Cunningham and Lindsey we are dealing with ....from Scotland to Birmingham all useless e.mails sent in the last 3 days not been replied Oriel R.Benson.....sent a contractor in...without a Plumber to turn off water.....builder drained our boiler but never turned the timer off in airing cupboard off...so water pump has been burnt out we had to pay Oriel R.Benson upfront of £300.00....before they stepped into our house then only to find out instead of taking floors up builder was told just to take laminate up..... you are a shambles.... Saga sells up and its name which you find is Co.op and Axa when you phone... its not Saga at all.... we are now waiting a week for another Report from Sergon to find out further reports I have photos phone calls but what we want is Action NOT SHODDY WORKMANSHIP so far.... Get your act together.....and do something!!!! Or we will take this further....