A further update to my comments made earlier in this forum/Reviews, I was contacted by a Customer Relations Executive from Saga who stated that the one claim made that was on my renewal policy should not have been there and it was a fault of theirs, this is what increased my policy with my new insurance company by another £89. 73 he was also sending me a letter stating that I had not made a claim and for me to send it to my new insurance company perhaps they might waver the excess. He also offered me £30 in compensation which I declined at first but accepted on second thoughts so that I could send it to Pudsey, Children in need. All of these problems I have had to deal with while looking after my wife who has had Dementia for nearly ten years unable to walk talk or feed herself plus I am 84 years old myself. Not saying much for a company that is supposed to cater for the elderly