A car with our number was meant to have been in a collision but the claims section on two separate calls have given me 2 dates 5 months apart and cannot say what type of car was involved or where it happened. My renewal premium (despite low mileage and 16 years no claims) has been increased by 30% but no-one can tell me why. The premium payment section cannot even transfer my calls to the claims section. It would seem the IT is too intelligent not only for the clients but for the staff having to use it.
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