Do not use saga home emergency service. Not fit for purpose. Reported water coming through kitchen ceiling at 820 am. It was raining so they decided roofer needed. First avail appointment was in five days. I complained and they agreed to send plumber to check pipework at 950.he arrived 7 hrs later and found hole in roof. I arranged a roofer that eve at cost of £150to myself. Saga customer services don't want to know and referred me to underwriter whose complaints dept isn't interested. Delay has caused damaged to ceiling which will need to be replaced. Saga emergency services not fit for purpose. Final insult.... After five days the roofers turned up even though job cancelled