Lena
Do not believe the fake reviews- no one in their right mind would give this company anything over zero. Wish there was a minus option! Firstly, the add on - 10 hours on a ferry from Athens to Santorini after a stay in a very seedy hostel, no one explains what time the ferry leaves or any other details, horrendous organisation from the very beginning. Some people missed the ferry and had to buy expensive tickets to a fast ferry on the day as no details had been given. Arrival into Santorini: you are advised to meet in the new port and you sit around and wait in a crowded cafe for a couple of hours until the tour guides get their stuff together. Then they charge you 20 euros to take you to see Santorini sunset, and then, at around midnight, like illegal immigrants, in complete darkness they start loading people on the boats docked in Perissa in the sea. The luggage and people are put into inflatable motor boats and are taken in the dark to the boats where there is no one to allocate a room. One of the skippers was missing on a smaller yacht. There were more people than the boats could fit, some people including myself were "upgraded" on the spot to small yachts that are not meant for a week's sail and have tiny toilets, no proper shower, forget toilet paper (byo), breakfast, aircon or wifi, promised in all marketing materials. I refused to stay on the boat and went back to the shore at 1am with another couple who were lucky enough to get a refund after half an hour of screaming and bargaining with the owner. Others were not that lucky and had the owner of the company screaming abuse at them between 1-3am, refusing to refund or part refund and hanging up a few times. At 3 am I was finally hosted by a couple on a large boat who had a quad room and they had originally been placed in the same room with a honeymoon couple who had paid for a private double. The whole week is unorganised to say the least. Safety is non-existent so do take out good health and life insurance. The speedboat tour was not booked in advance and neither were the quad bikes. Do not go with Sail Greece recommendations for quads as you will be charged twice what you would pay if you went on your own. The staff drink with the customers which I believe is unacceptable and unsafe (did Sail Croatia last year and it was a major no-no for the staff on board). None of the tour leaders speak to each other or know exactly what's going on at any point in time. It did look most of the time the leaders were there for a fun holiday. Due to the weather conditions we could not sail to one of the islands so a lot of people were stuck on the boats without access to food or water and no option has been offered. Due to strong winds that happen in August, the sail from Paros to Mykonos should not have even happened on these boats and yachts, and at some stage it was mentioned that we would be placed on fast public ferries and offered accommodation in Mykonos but it never happened - again the obvious money saving at the expense of risking customers' lives. We started sail in incredibly rough and dangerous conditions, and mind you there was never any safety briefing. The larger boat that I was on went under a wave and tables were flying around but thanks to the captain who managed it the best way possible, it made it in one piece to Mykonos with emotionally traumatised customers. Some of us refused to stay on the boat for one more night and there was no offer of compensation or accommodation, or even transport to the accommodation we had organised last minute. One of the smaller yachts that I was originally supposed to be on was not that lucky and their engine died in the middle of the stormy sea and they started sinking. Neither our boat nor the coast guard could get close enough for a while to rescue them, and people lost their luggage and documents which could not be saved as battery acid leaked into the water and it was dangerous to rescue them. There was no compensation, meals, drinks or anything else offered at any stage of this disaster week. Aircon does not work so yes you will be sleeping on the deck and ending up with a cold like most people. Wifi does not exist either. Warm shower is only available when the boat is moving which is not a lot so prepare to shower off the side of the boat after a swim stop. Breakfast is dry bread and nutella (on the main boat) and nothing on others. Drinks that we had purchased disappeared from the fridge which caused a fair bit of drama and tension as drinking and chatting to people is the only thing that keeps you from going crazy during this trip. I am hoping to see this company go into insolvency before they kill anyone as at this rate it is completely possible. No safety, no customer service, no idea about basic hospitality - when you stuff up, do apologise profusely and compensate in all ways possible (water, food, monetary refund) and never scream at distressed customers at 2 am in the morning or hang up on them. Hire professional and ethical staff. Maybe do Sail Croatia for an educational experience on how to run a successful sailing experience and not rip people off and rob them off their holidays that they have earned and paid for and instead have got the worst experience imaginable.
6 years ago
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Sail in Greece has a 4.5 average rating from 549 reviews

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