Nicholas
Dates travelled: 15 September 2018 - 22 September 2018 Yolo Cruise - Santorini to Mykonos En-suite Fleet, Hera Ship Price: circa £280 I was unhappy with the service Sail in Greece provided. Administration: When we reserved 4 spaces we were told that we could be in two double cabins. We therefore booked on the basis of this representation. Before the cruise started, the company informed us that there was only one double and the other couple would have to be in a room of 3. This resulted in lengthy correspondence to try and resolve this issue. The company initially said that we would have to make do relying on their terms and conditions to state that the types of cabins are not guaranteed. After reiterating to them that there had been a misrepresentation that we would be in two double cabins, they offered to incentivise the third person by way of a discount to share sleeping quarters with the crew or for them to sleep on deck. This did not provide a guaranteed outcome. Luckily this situation was resolved because the company said that they would now be using a different ship (Hera as opposed to Aphrodite) which had two double cabins that the two couples (us) could inhabit. I don’t know whether this was by accident or design, but this poor administration caused us a lot of unnecessary stress beforehand. Sleeping: In Ios where the boat was docked the water was very choppy creating frequent vibrations making it very hard to have a continuous night’s sleep. In Ios we noticed that there were other boats docked a short distance away where the water was a lot calmer and where there was unlikely to be this problem. I don’t know whether different docking stations vary in price based on this factor, but with the cabins being below deck on the Hera Ship, beware that you may not have a smooth night’s sleep. Hygiene: When you flushed the toilet on these ships, pieces of faeces ended up flowing back up the toilet. The Yolo Cruises do not have a daily cabin cleaning service so the bins with all the toilet paper (as you cannot dispose this down the ship’s toilets) get rather full. Despite their not being a daily cleaning service, my girlfriend informed me that the cabin was poorly cleaned prior to entry. For example there were some bits of tissue she had to pick up off the bathroom floor. In addition there were occasions where the table on the deck had not been cleaned. This was a bit off putting as it was a surface where you placed your plate and drink down to eat breakfast. Clear instructions: On occasion there was a lack of clear instruction with regard to meeting points and times that we would depart making it difficult to plan. An example of this was on Sunday 16 September where there was no clear instruction of what time we had to be at the old port in Santorini. The same situation occurred where due to not being able to sail from Ios to Mykonos (further details of this below), there was no clear information provided regarding being at the ferry point for departure. Unable to sail: We were unable to go to Naxos and Paros. This was due to alleged poor weather conditions. Sail in Greece are entitled to vary the route due to poor weather, and to sail or not to sail is at the captain’s discretion. The weather was pretty windy on some days but due to our experience of the poor administration we are sceptical as to whether this discretion was properly exercised. My advice is to be wary that you may not cover the entire itinerary advertised. Management of behaviour: Whilst the company cannot legislate for the behaviour of their tourists on board, there could be better management in some respects of the tourists on board. Whilst a BYOB policy has its advantages, individuals having access to alcohol 24-7 from the boats fridge leads to certain people drinking too much and this can lead to accidents. For example on our ship one individual was pushed overboard and ended up suffering concussion. Nicholas
5 years ago
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