Non-delivery of order even though receipt and list of substitutes sent. Money taken from Bank. I was informed of cancelled order at 8.00 pm (4 hours after delkivery was due) and then again the next day at 5.05 am. Apparently this was due to bad weather, but my paper was delivered as normal and post delivered at normal time and I received a parcel from Hermes at 4 p.m that day. My grand-daughter who is a District (Community Nurse) managed to visit all of her patients. We are an elderly couple and had we been informed earlier in the day we could have made arrangements for one of the family to shop for us. SHAME ON YOU SAINSBURYS! P.S. I managed to email one of the "hierarchy" at Sasinsbury's and she has completely ignored my email.,So much for "caring for their customers"!