“Beware when ordering online for click and collect. My substituted item was refused by me on collection however I was not refunded fully. Customer services apologised and said this would be corrected. I requested the refund to my payment card which was agreed, however they just sent a voucher, which I had already said I did not want. I rang again to point out their mistake and was now told that it was their policy not to refund under £10. My complaint was not listened to and I am out of pocket. Will not use Sainsbury’s again. Waste of time and money.”
“We have been having deliveries from Sainsbury's at Cameron toll in Edinburgh since the pandemic and have usually been very happy with the service. Today's delivery arrived on time with nothing missing or damaged and the driver (Steven) was very helpful.”
“I have had home delivery for three years, it has always been up to a good standard - however to- day was especially exceptional - I want to thank and recommend QUASIM DRIVER for his politeness ,manner, and help with my shopping - he was BRILLIANT, so if you give out any awards (he's the best delivery man we've had in three years)give it to QUASIM !”
“Due to adverse weather conditions today ( I'm assuming) I didn't receive my online order. That's okay, I know that can't be helped, but I received no text or e mail to say as such. I called customer service and they said my order was " in transit" so waited in and it wasn't delivered. Don't think I'll be ordering again.”
“Stanhope road south shields stopped selling own brand flour and chocolate. Will now have to shop elsewhere for baking products. Not prepared to spend double the price for branded products.”
“Sainsburys denied my poor grandmar the nectar poins she had righfully saved over 15 years and was saving it for chrismas and someone stole 95% of the funds and this company is refusing to refund any of the nectar points. Its simply unaceptable in every right. dont shop at sainsburys”
“I was helped by Nikova in the Dursley store when my car broke down in the car park - my phone did not work and she very kindly took over the called my breakdown service giving them all details etc. I am 80 years old and although very capable this car incident floored me - but I could not have been in more hellpful hands - once again thank you very much Nikova.
lots of love
Donna Pearce”
“Webbox lickelix...my cat adores this product ..very shy as a rescue cat but comes out of her shell when she has this ..great product and ideally priced too .. definitely purchasing more!”
“Sainsbury's has decided to stop it's SO (Sainsbury's Organic) range. Wtf? Why?
There is high demand for it but I guess they want us to get cancer by eating the goyslop.”
“Hi I want to Wright a review about Mr Ali works in hayes sainsbury lombardy. Mr Ali has always helped me with anything I am looking for. He is very kind and good hearted person. Always their to help.”
“I had a delivery of 12 bottle of wine after 10 pm on 25th September - cost £83.65.
When I opened my porch door there was a large supermarket bale arm crate with bottles in it, but no delivery man - it was raining so he was in his van.
So I began to pick up the crate when I noticed that the bottles were swimming in red wine and after looking closer I saw that one of the bottles was broken.
I called out for the delivery driver who duly came over and said that this sometime happened in transit due to the packing - or lack of it.
Anyway he took a picture of the label on the broken bottle and said he would do a refund for it - which he did.
However I then had to get a tea cloth and fish the other 11 bottles out of the pool of red wine in the crate and wipe them all down in the porch - making a mess.
Some of the labels on the bottles came off too.
In both my first complaint email and its follow up I said such large deliveries should come in boxes but Sainsbury still do not say this will be done. So this poor delivery service will presumably continue.
They initially offered me a derisory £3 for the ‘inconvenience’ and after my follow back they raised it to £5 but in the form of an evoucher i.e.to be used for next home delivery. However, needless to say, I will never be using Sainsbury for home delivery again.”
“Poor delivery service. It's unfortunate that one cannot track their delivery on the app. This is possible with others delivery service like Tesco and Asda. They just give you a time but you can't really know when the driver will arrive.”
“Shopping online I have still not received the refund for two items I did not accept as substitutions nearly two weeks ago despite phoning them and being assured I would! I tried getting a refund on line- no joy! I have now had to put a complaint in and hoping this will be acted upon. The delivery man scanned them when I returned them so no reason for process to take so long!”
“Dreadful customer service. Rotten vegetables sold to me but when I reported the problem to customer service they ignored all my emails.
Your Sainsbury's Case ID: COR-202409-15761”
“I am writing this review to express my disappointment and frustration with the service I received during my recent grocery delivery.
On 23/08/24, I had scheduled a delivery which, unfortunately, never arrived. The driver failed to deliver my shopping and did not even attempt to contact me to inform me of any issues. I had to take the initiative to call your customer service team, who assured me that the store would reach out to the driver to find out where my delivery was and get back to me.
After waiting for an hour and a half with no response, I had to call again. This time, I was informed that the driver had supposedly attempted to deliver but was unable to park due to a Tesco lorry. This explanation is particularly frustrating as I live around the corner from where Tesco lorries park, and even if there was an issue, the driver should have called me directly to resolve it.
Despite this inconvenience, I was not offered any compensation for the trouble caused. I had already paid for the delivery through my Sainsbury’s Delivery Pass, yet I had to go shopping the next morning because of the incompetence displayed by your team.
As a result of this experience, I have decided to delete my Sainsbury's account and will no longer be using your services for my weekly shopping. I strongly suggest you review your customer service procedures and consider retraining your staff to ensure that other customers do not experience the same poor level of service.
I look forward to your response and hope that you take the necessary steps to prevent such incidents in the future.”
