“I have been shopping at sainsbury's, Newton Abbot, for years. Over that time I have had to continually fight with them too get them to stock unsmoked mackerel, the healthy option. They stock about 11 different varieties of smoked mackerel. Smoked fish has been linked to stomach cancer! The unsmoked mackerel always sold out really quickly. Why do you need to smoke every pack. Grow up! or clear off and let someone else run the site. I spend thousands there every year. I complain, about this to managers and they just tell me there is nothing they can do about it. Pathetic!”
“I work for the NHS and so have access to the Blue Light Card service, where I receive cashback from buying gift cards to pay for my Sainsbury’s orders. In addition to the £100’s I spend online at Sainsbury’s every month, I also spend £7.50 every month for a delivery pass.
For my recent order, I spent £74.69 to purchase a £77.00 gift card through Blue Light Card to cover the cost of my order. I then applied this to my order. Oddly, delivery was still showing as costing £4.50 despite my delivery pass. I figured this was just a bug and I wouldn’t be charged for it, as I’ve never had this happen before. But the day comes and I am charged for it! I get in contact with their customer service, to be told:
“Sorry you're having trouble with your order. The minimum order value is £40 per order, after any multi-buy offers, coupons, vouchers, and discounts, but we've found out that there was a bug in the system recently that allowed customers to keep using the pass despite going below the minimum order value after applying coupons or discounts. This has been corrected and no further issues should occur. The minimum card payment is £40 to ensure your delivery pass can be used.”
This is absolutely ridiculous, having bought ~£80 of goods from them. What difference does it make that I chose to use a gift card as my payment method. And YOU, Sainsbury’s, are the ones who decided to offer your discount to blue light staff via gift cards, rather than a discount code for the same 3% off (which would have seen me above the minimum delivery threshold and not seen me unfairly penalised like this). It is discrimination against NHS and emergency workers, police, armed forces, and teachers. I will be going elsewhere unless they sort this out.”
“I trust you will pass this comment to whom “It may concern”
I have long been a Customer for my main Shopping. In fact as an ex Senior Salesperson for a Food Importer your Head Office was my Major Customer!…
This information is offered in Good Will.
I have recently purchased Your Wine “Wild Valley. On Both occasions I could only have opened it and then with some difficulty with the Aid of a special Device.
.I have no doubt that you will come to the same conclusion.t”
“Why does Sainsbury's "need" to send me a six digit SMS code simply to log in to my online Sainsbury's account?
Why? What is the purpose of these dehumanizing digital hoops?
Then another six digit SMS code to satisfy MasterCard at checkout.
These hurdles never used to exist but now they do. Life is becoming increasingly complex and dehumanizing. It's digital tyranny and I'm sick of it.
Make it illegal to enforce SMS codes when buying food and groceries online.
As it stands - No SMS code - no food. You starve. This is not OK. Someone speak out please.”
“had issues with the SmartShop app that charged me 3 times for the same order, but for which I didn’t take the items, thinking the app didn’t complete the order. When I realised, I went to different stores, called, sent several emails and absolutely no one was able to offer support to sort out my issue. To date, I never had a refund.”
“I have been purchasing Sainsbury bread for a very long time, but on my last trip I picked up your own bakery tiger loaf which was unbeatable as it was all stodgy, I have noticed your baguettes are getting shorter in length.
Please let me know what on earth has happened to your in store bakery.”
“I visited Sainsbury's Warlingham on 29 July and had 2 great experiences with Customer Services. The young lady served me both instances and I found her to be a person that went the extra mile for sorting out problems and I walked away feeling pleased. Thank you.”
“I have been shopping at your Hazel Grove supermarket for years and this is because the Staff are wonderful, caring and helpful. They always find time to help me especially since the shop has been redesigned but with their help I am getting there.
I find all the food exactly to my liking so why would I bother going anywhere else.
Thank you so much.”
“At 9pm there was no person working on the non self service check out tills. I went to customer service to try & check out there . At the time there was nobody else shopping there but I was told that you have a rule that the basket can not have more than 5 items. I don't like self service after a long days work. I believe in such circumstances, Sainsbury's need to change the rules to allow the person at Customers Service to have the discretion to check out a customer with a full basket. The staff are nice & the situation is not their fault. The rule on 5 items is wrong when not accompanied with discretion.”
“At 9pm there was no person working on the non self service check out tills. I went to customer service to try & check out there . At the time there was nobody else shopping there but I was told that you have a rule that the basket can not have more than 5 items. I don't like self service after a long days work. I believe in such circumstances, Sainsbury's need to change the rules to allow the person at Customers Service to have the discretion to check out a customer with a full basket. The staff are nice & the situation is not their fault. The rule on 5 items is wrong when not accompanied with discretion.”
“I needed to scan a nectar code via app. I nedded to log in into account and I couldn't do that for access to internet connection is blocked in the store. How absolutely ridiculous and completely senseless is that?!”
“I’m reporting a serious issue with a molded tortilla wrap I purchased at Sainsbury Chiswick (31 Essex Place, W4 5UT) on 5th July at 20:49. While preparing dinner shortly after purchase, I discovered severe mold on one of the wraps — but by then, my wife and I had already eaten some. We were extremely distressed by the idea that we might have consumed mold and ended up vomiting out of anxiety. We also had to throw away all other food items that had been prepared with the wraps. In addition, I noticed that bacon I had recently purchased from the same store had gone off before its expiry date, despite being unopened. Out of concern for our health, I discarded nearly all the products from that shopping trip. This wasn't the first time I experienced Sainsbury meat products spoiling before their expiry date, but this incident was serious enough that I felt I had to formally raise it. I reported the issue on 6th July via Facebook Messenger but was disappointed by the response — a £30 goodwill voucher with no meaningful explanation or indication of how they plan to address the problem. They also refused to acknowledge any responsibility for the other discarded products or the health concern this caused. It’s deeply concerning that a major retailer responds to such a serious issue with minimal compensation and no clear plan to prevent similar incidents in the future. I believe this reflects a wider problem with product quality and customer care.”
“I will never shop in Sainsburys again. Used the scan and go like many times before. Gets to the self checkout and it said seek a member of staff. Finally found someone after she had been chatting to her one of her work colleagues. She said I don't work there but I'll check. After a few minutes she came over but proceeded to help three other customers before getting to me. She said I need to check your bag so I tipped it out into the trolley and a packet of sliced steak fell out and hit the floor. She practically accused me of assault. That almost hit me. I don't come into work to be assaulted. Well I don't go into Sainsburys to be accused of assault. It's bad enough you have to scan your own shopping and packing it and when you do your almost accused of trying to steal from them. Had enough I really have. I left my shopping and walked out.”
“I think you need to review how you transport & store your fruit. I’ve had strawberries, pears, grapes & cherries…very expensive, that look very appetising but they taste of absolute nothing therefore goodbye Sainsbury’s, I’ve finished wasting my money on tasteless food.
Jenny from Cambridge”
“I went into Sainsbury's Derby to get some Lotto tickets checked. I thought I had 4 tickets but then only gave the assistant 3. I then left the store. I went back not long after to get a bit of shopping and the lady who had checked my tickets called me over to the counter. She told me I had dropped a ticket on the counter - I had won £10. Her name was Ameena. What a great service.”
“The toilet facilities at Everard Close St Albans are dreadful and there is a real stench in the ladies toilets where I went today. No loo paper and the baby changing area has no water or soap. A real disgrace and a public health hazard that should be dealt with.”
“Don't order a fresh cake - turned up and haven't made or even informed me they haven't made.
Just offered me something from shelf as replacement - ridiculous when they require 8 days notice to make!”
