“What an amazing team at the Sainsbury's store in Colwick, Nottinghamshire yesterday! I was concerned because my Nectar card was showing a large negative balance and I knew that I hadn't spent any of my points - and also that I would not have been able to cash in more points than I had accumulated. When I showed this to the person on the till last week they said they had never seen a negative balance and suggested I speak to Customer Services. The Customer Services employee said they didn't have access to Nectar information but gave me the number to contact Nectar directly, which I did. The Nectar team were able to pinpoint the exact time that 8000 Nectar points had been deducted from my account and asked me to return to Sainsbury's so that they could check their cameras. Unfortunately, when I raised this with Customer Services in store yesterday, the date of the incident was too long ago for them still to retain their camera evidence and so they suggested that I contact Nectar again. They agreed to listen in to the conversation. By this time the Duty Manager was involved as was the Security man. This phone call was where things became difficult. The person in the fraud department at Nectar claimed that the problem was Sainsbury's and not Nectar's and wouldn't speak to anyone other than the Store Manager. He refused to speak to the Duty Manager who was with me and, no matter what anyone said to him, kept repeating that it was Sainsbury's problem, not his. The Store Manager was then summoned and took over. The man at Nectar again refused to accept any responsibility. After some fruitless discussion the Store Manager ended the call but said she would escalate the issue separately. She then offered me a gift token to the value of the points which had been stolen from me. Despite my saying that I thought it better to get resolution from Nectar first, she insisted that I took this, for which I am very grateful. £80 value is a lot to lose! Not only did they do all they could to help me, but the whole team were so supportive and kind to me, a pensioner, and someone well out of my depth with technology. The Customer Services person then proceeded to destroy my old Nectar card, uninstall my Nectar app and then to activate a new card and reinstall the app. I really appreciate the level of care I received and the way that the team managed to keep other Customer Services customers needs cared for in a timely manner whilst all this was happening. So - a huge round of applause for the management team at Sainsbury's, Colwick - Jane, Andrea, Charlotte, Megan and Aaron. A very sincere thank you from a very grateful old lady.”
“Thought I would enjoy a tin of the new Sainsbury’s Chicken Chowder. Well at £1.65. per SMALL sized tin I was expecting it to have some flavour. However, absolutely no flavour at all. What a waste of money!! Don’t waste yours!”
“Very good Supermarket, well stocked most weeks , pretty well priced , good parking, store itself nice and clean nice and friendly staff . You can also get nectar points !!.”
“I’ve been a customer of Sainsburys for some time, but I am not seeing the great food that it used to sell. Finding that their meat not up to standard. Loads of ready meals. I bought potatoes last week but they went off in a few days. The prices are high for the unacceptable food.”
“My online shopping comes from Sainsbury’s Harringay store and after this weeks experience I will never shop with Sainsbury’s again. I expected my order between 11 and 12 yesterday and when it had not arrived by 5.00pm I started to make phone calls. After numerous calls and waiting time I was told that my payment had been declined even though the money had left my bank account. I was the told that there had been a mix up with the orders and after a dozen calls and hours of waiting time was assured that my shopping would arrive this morning but guess what, it didn’t arrive and after lots more calls was told that they could not deliver and suggested I collect the order even though the store is miles away. I cancelled the order asked for a refund and will NEVER, NEVER shop with Sainsbury’s again.”
“I am a very regular shopper at the Sainsbury’s store on Rushgreen Road in Lymm, Cheshire. This is a very friendly shop with excellent customer care. I would like to thank Kerry, Barbara and Rachel and the rest of the staff.”
“Worst and appalling customer service.
I was served by Emy the manager at folders green . She looked and talked like a school girl .
Very inexperienced and unhelpful .
Can't Sainsbury's employ a proper adult ,trained manager who knows a bit about consumer's rights? Perhaps they don't want to pay someone who is knowledgeable. Sainsbury's would lose more by being mean. Go to M&S and even Auldy's and Waitrose with much better products and customers service . Avoid avoid avoid”
“have being shopping with sainsburys for many..many years; and sinces +-8..9..months ago,most of my shopping has arrived damaged,I have being WATCHING"the drivers,when upon arrival's just,with back doors from the truck widely opening,I have being seing they just THROWS!,items from 1 basket to another,without any respects for others people's private propeties!"Unscrupulous,disrespectful and very ARROGANTS;" Managments+DRIVERS!!!APPALLING!!”
“I shop at Sainsbury’s weekly. The last few weeks, the quality of their meat has been absolutely awful. I had pork chops that was supposed to be loin were absolutely terrible. I’m now cooking chicken breasts that again are absolutely awful quality. What has happened to Sainsbury’s? The quality Has gone downhill rapidly in the last few months. I am thinking of changing supermarkets”
“Usually everything I need can be found at my local Sainsbury's. If any item I have bought is faulty or not good enough, the staff at customer service have been generous and friendly, which does not often happen at other supermarkets I have used.”
“Disgusting, talk about looking after your customers, what a load of rubbish, owe me money but told me I had to read the terms & conditions, never again, beware anyone who shops with them. Never had issues with ocado or Waitrose & Morrisons. Never again.”
“Shameless sainbury didnt not let me in the shop on old kent road with my setvice dog .They made me feel small and humilated shame on sainsbury for all disabled people Asif the manangner and the sucrurty gauard are bullys”
“Spoke to Briassa (or Greasa) in customer service about our online delivery. Firstly she should not be working in customer service. We had an online delivery and don’t drink alcohol. All delivery drivers inform us of substititions, the one today didn’t and we made the order last last night. When we called to say we hadn’t been informed of any substitutions and non-alcohol drinks had been replaced with alcoholic wine, we were told that there is nothing we can do and if we want it refunded, then we need to drive 25 miles away to our local Sainsbury’s. Not good enough. Won’t use Sainsbury’s for groceries again!”
“My wife and I regularly shop in the store at Knaphill but may seriously review this if the shambles we encountered today continues empty shelves empty boxes on shelves and on the floors not cleared, spills not cleared promptly lots of regular products not on the shelves the store looked like the night stocking had not taken place and then to top it all another till scan in a row. Worst shop ever in this store.”
“Sainsbury at Whitechapel is a large storr nut the manager only has 2 tills open and the self service queue is a joke! After waiting for 3/4 hrs to be served my bill was over £95 I loaded my car and went home 10days later I received a parking ticket for £85 for staying in the car park for 2hrs 10mins. I'm a disabled pensioner
With a blue badge? I called the manager he said I should pay it! More tills should be opened if customers need to abide by the time rules. I will never shop at sainsburys again.”
“I had a large grocery order that was supposed to be delivered last night but the driver never turned up. Sainsbury's has now apparently outsourced its customer service to India and, despite calling 3 times and being hung up on by one 'customer service' rep, I am no closer to getting my delivery because they weren't helpful at all.
I was lied to at least once. I was told the reason I didn't receive my delivery was that 'the van driver phoned in sick and there was no one to make deliveries' (really, Sainsbury's, you're going with that, given the size of your organisation?). However, I had already received a message yesterday saying my order had been picked and loaded on the van, and another message in the afternoon giving me a delivery window in the early even, so obviously someone had been dealing with my order at some point yesterday.
I spent nearly an hour chasing customer service last night and will no doubt be doing the same thing this morning. This should not be happening.”
“Sainsbury's supermarket is a racist company. They did not deliver my Christmas shopping because I am a vulnerable disabled person.
I wished this one to be closed down instead of Wilko.
So many people have left bad reviews for Sainsbury'd.
They deceive customers. One of my friends got a voucher of £4.50 and he bought a brandy bit he was told the voucher is not valid for alcohol. This is nonsense. Deceiving vulnerable customers in town.”
