“Having recently had a knee operation I explained this in the Special Instructions box when doing an on line order, asking the Delivery Driver to take the delivery boxes to my kitchen. I must thank ALL the delivery people for their kindness in delivering my order to my kitchen. It was such a help to me,so THANKYOU Sainsbury's.”
“Have been informed by Sainsbury's that we are no longer allowed to get refunds back to our Nectar card for poor quality produce.
Little known fact that you only have a limited amount of refunds via customer services it appears that in 7 years 5 months we made 90complaints regarding poor food quality, now in our mid late 70's we have to take the said rubbish food back to store.Charmimg for shopping over 40 years at Sainsbury's.
Robert H”
“Very disappointed with the so called “ Jersey Royals”
You put them in a fancy bag with “Taste the difference “ which is a travesty.
They were appalling. Didn’t bear any resemblance to Jersey royals. I had to cut out large lumps of damaged potato until I was left with nothing that resembled a potato. Do all the quality Jerseys got to Waitrose and M&S and Sainsbury’s get the runts ?
Come on Sainsbury’s you can do better than that.”
“I have been buying your multi-seed granary bread flour for years and using it in our bread maker and it has been lovely, but the last two bags of flour have produced a loaf with a very poor structure and it is impossible to slice without it falling apart. Please can you investigate as I will be buying my flour elsewhere in future if things don't improve.”
“The rudeness, arrogance, disrespect,, unprofessional inappropriate conduct of the south African call centre staff. Sainsburys procedure regarding substitions, I have discovered that due to an item which was half price at £2.30 for nectar card holders,so actual price is £4.60 has been substituted with a more costly item priced at £5.50. I will only receive the different of 90p via an coupon, this being the difference between the original price of the item I chose, £4.60 & £5.50 of the substitions. Therefore, for one item I've paid £2.30 & the more expensive sub £4.60 after 90p coupon i have paid a total of £6.90 instead of £4.60. This is an over charge of £2.30!!! The customer service advisors refused to understand my point!!”
“Received 500gm pack of 5% beef mince in very strange plastic package. Mince turned out to be 50% meat, 50% blood and absolutely disgusting. Will not be buying this again. Have spoken to customer services and refund applied but I would have preferred good quality meat in normal packaging.”
“Online delivery appalling .Sent broccoli going off. Expensive substitutes and bumped tins. Unlike their claims the food is poor quality in general especially the meat.”
“I have already written a review but it has not been printed. It was regarding a delivery I had on Saturday 22nd April. I do not expect the delivery men to pack all my groceries but being disabled I do not expect the delivery man just to stand there and watch me struggle with one hand and pack everything myself. A little bit of courtesy goes a long way. Very disappointed with his attitude, maybe he will grow old. Never had to complain about Sainsburys but strong enough to do so. Jean”
“I was very happy through 40 years shopping in Sainsbury's Chiswick till now when my offers are decimated from over 20 to 10 on automatic shopping.I am disable 73 lady and my husband is77.We relay on cashier as this is very hard job for us.How thoughtless!
Our weekly shopping is around £200,-
We are disgusted .”
“I was not very impressed at the franchise in Tangley park in Hampton. The customer service was appalling and managers did not seem to understand what tester and charity products are nor did they respect me infront of other customers. Despite the fact my Mrs did big amount of shopping they the counter staff thought they had the right to cause an unnecessary scene and ban me even though I had explained to the staff incharge who I was”
“I ordered £180 home delivery today. The order was due between 7 and 8 am
No delivery . No phone call or text .
Eventually got through to customer service after 40mins to be told they couldn't find my address so left
Delivery not able now until 8pm tonight .as the food ordered was for today I have had to cancel. I have asked for a refund however this will take 5 working days to process. Complete waste of time and money . Wish I had not used your company.”
“Sainsbury are very good by and large but I find it totally dishonest for them to shout out that they are reducing the price of their milk to compete with Tesco, when the price of 4 pints has been £1.45 up until my last order on 21st March. They have now upped the price on the website to £1.65 just so that they can say they have reduced it. I DONT THINK THAT IS FAIR OR TRUTHFUL.”
“I would like to leave feedback about my delivery driver, Mark Valentine in Dundee. He was an ABSOLUTE GENTLEMAN! Nothing was too much trouble for him.
Not only did he pack my shopping in the bags outside my door, he noticed my stairwell light wasn't working and offered to change the bulb for me!
He went above and beyond, and this grateful pensioner can't thank him enough, or praise him highly enough, an excellent ambassador for Sainsbury's!”
“Sainsbury are ripping off their customers who buy diesel. The RAC have confirmed this.
I can't do much about it because the supermarkets run a cartel on fuel. I've stopped grocery shopping at Sainsbury in protest and now shop at the discount stores. I'll probably never go back.”
“Took advantage of their 25% wine discount offer. One substitution, which was OK, but the price on one of the other selections had gone from £5.50 a bottle to £7 overnight without any explanation. When I tried to contact customer services the woman I spoke to didn't understand English! I'm now taking it up as an unauthorised transaction with the card provider. Order number was 727464642.”
“They don’t even deserve one star. Ordered groceries. Never showed up. Rang up to complain and get my order delivered again. The overseas call centre woman put the phone down on me when I asked for her supervisor. Keep in mind this is also their dedicated customer services number so these people should be trained to deal with irate customers. Finally got my groceries redelivered 2 hours later than agreed and was chatting to the delivery man who told me that the man who was supposed to deliver to me before is a man who refuses to climb any stairs, so probably returned saying nobody was home. What kind of people is this company employing???? Totally disgusted. Won’t be shopping with them again.”
“I ordered click and collect from the Grantham store, I ordered 2 dozen Sainsburys Large eggs at £2.55 per dozen. Didn't want substitutions but what did I get , 2 boxes of 10 Happy Eggs at £6.90 per 10! Absolute rip off, I have had no response from customer services.”
“I attempted to call 2 Sainsburys stores to find out about clothing stock availability (on the advice of a Sainburys colleague) but Sainsburys now have a new automated service which ensures you never get through to a store. The automated voice tells you it does not understand your request and promptly cuts you off. This is a new low for Sainburys....or maybe this is some sort of joke?”
