“I have only just started to order a delivery service from Sainsburys. I thought it would be more expensive than the other supermarkets, but I think that the prices are about the same as other Supermarkets, depending on what you need. The delivery men are superb. The man I had the other day was so cheerful and helpful that it really and truly made my day. I am disabled and he brought my shopping into the kitchen and unloaded it. We chatted and he was genuinely friendly . I will keep shopping around as I only have a pension, but I think I will try Sainsburys as first choice .”
“I ordered some online groceries. The main items that I ordered were not available for delivery.
The delivery driver was the most unhelpful person I have come across.”
“Sainsbury's supermarket has worst customers service staff
They know nothing at all.
Useless staff needs more training.
I asked where is my order which was supposed to be delivered yesterday. This morning I called and was lied to me that I would be delivered this evening.
Theu stole my money but did not deliver. Sainsbury's is a thief. Taking advantage of a vulnerable person like me.”
“I regularly shop in Sainsbury Brentwood and on 16/11 visited for the third time that week. I parked up, bought some products and was gone within approx an hour. A few days days later I was sent a £70 parking charge notice (with an option of a 'reduced' £40 charge if I paid up quickly) as I had mistakenly not picked up a free two hour customer parking ticket. On an aside, at that time in my life, I was visiting hospital on a regular basis as my two month old nephew was seriously ill, so I was not in my normal state of mind.
I immediately lodged an appeal with Euro Car Parks as I had a receipt to prove I was there on that date at that time & that I had bought products. I explained and provided bank statement proof that I was a regular customer, and that at that time I was dealing with a lot of stress and worry in my private life due to my nephews illness. They turned this appeal down flat.
I also contacted Sainsbury directly via email as I felt this was a miscarriage of justice & was sure they would help me, being a long term, regular customer who had bought in store own that date and at that time.
On the first email I explained the situation & attached proof of receipt, bank statement, etc, and explained my personal situation. I asked if they could intercede on my behalf with Euro Car Parks. Their representative, Stephen, replied with no empathy re my personal situation. He advised me that Sainsbury worked closely with Euro Car Parks, but did not help me & just told me to wait for the appeal to be reviewed by Euro Car Parks.
I sent further emails to their 'our.reply' email account, one of which they did not even reply to, my last one advised them that 'I am disgusted to advise you that Euro Car Parks turned down my appeal, even though I was able to prove I had attended the Sainsbury’s Brentwood store (with a shop receipt) at that time, and was a regular shopper (as per my bank statement). To be charged a ‘reduced’ £40 because of a minor mistake where I can prove I attended the store & bought products, is grossly unfair' I asked them 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers? Please revert, as I am extremely angry, annoyed & dissatisfied by this practice, and will need to take this further, as an injustice has been carried out by Euro Car Parks, and by association Sainsbury’s'. I asked if my query could be passed to Daniel Ayling the Brentwood store manager.
I had a generic reply from Tariq today, where he did not answer this question. I think he did not even read my email, as he replied 'As Stephen had written in his response the only appeal process is with Euro Car Park who will be in touch once they have reviewed the appeal. Unfortunately we are unable to assist any further with this matter'.
I therefore had no choice but to contact Sainsbury again, I replied 'Please can you read my email? I have appealed and have been turned down by Euro Car Parks, even though I visited & bought products from Sainsbury Brentwood on that date and at that time (I have a proof of receipt which I have already added to previous emails I sent to you, the second email I sent was not even responded to).' I asked him to answer my question 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers?'.
I await an answer, but will not hold my breath. I am shocked by Sainsbury in particular and their need to back a £70 parking charge notice, plus their complete lack of empathy for a regular customer who made a minor mistake, but was able to prove with a shop receipt and bank statements that they bought products in store, on that date and at that time.
I won't be shopping there ever again; I feel like I have been robbed. I would really like other customers to be aware of these (in my view) underhand practices. In the long run, Sainsbury have gained a PCN from me, I hope they enjoy it :( BUT, they have lost my loyalty, my trust and my long term spending power. I will also be telling all my friends and family about what has happened, as I would not want anyone else to have to receive a PCN for £70 for an hours parking where they can prove they did shop in store.”
“6.55pm on a very dark and icy November night. Weather had deteriorated severely since ordering our delivery online. We fully expected a call to say that it could not be delivered as our cottage is 500metres down a gated track….. how impressed we were with our driver who had parked at the top of the lane and carried all our groceries to our door ! And still had a smile and a cheery few words. Brilliant service !”
“I have contacted Sainsbury's customer service and staff over a period of 1 month to complain about a delivery driver who parked in the middle of the road to make a delivery when parking spaces were available, refused to move and when the conversation got a bit heated called me a f#*"=*g c”
“EXCEPTIONAL CUSTOMER SERVICE...
I wanted to share a recent experience I had that truly highlighted the exceptional customer service at Sainsbury's petrol store in Middleton.
On October 27th, I was leaving Manchester and stopped at the Middleton petrol station to top up my car with petrol. Unfortunately, on my way home, my car broke down. When I consulted my garage, they asked whether I had put petrol or diesel into the car, creating some uncertainty.
In a moment of distress, I decided to call Sainsbury's petrol store, and I was fortunate to speak with Abdi. He went above and beyond to assist me, providing thorough explanations of the steps he was taking to help resolve the issue. His assistance was invaluable, and I was truly grateful for his dedication.
Abdi then transferred the call to Debs, the supervisor, who assured me that she would call me back promptly. Her commitment to addressing the situation further emphasized the customer-centric approach of the staff.
As it turned out, the initial report suggested that I had put diesel in the car. However, thanks to the unwavering support and outstanding customer service from Abdi and Debs, I felt confident that the issue would be resolved.
This experience has reaffirmed my belief that the Sainsbury's petrol store in Middleton places a high priority on customer satisfaction. The dedication and professionalism demonstrated by Abdi and Debs are commendable, and I wanted to express my gratitude for their exceptional service.
Date of experience: 03 November 2023”
“I've never encountered such a useless dishonest disorganized company. I wasn't able to collect my shopping from clicking clact, and now after spending almost five hours on the phone to then repeating the same information over six days it still no closer to be being refunded.
Their outsource contact center is full of staff that couldn't care less, and who believe it's acceptable to treat customers like garbage. Just a reflection on how Sainsbury's prioritise profit over their people.”
“I missed my home delivery but the driver was very accommodating and we agreed I should collect my order next day. At the Letchworth store I was offered the order with 16 items missing - though a seemingly rotting onion sized avocado, not in the order, was thrown into the crate. (The crate had a paper note in it from the driver so its provenance plus my order number was clear). I had no followup email on the unavailable items. On speaking to staff they hardly believed me and wanted to take hold of my phone to check themselves! I said that since I was making a 10-mile trip just to collect it seemed hardly worth it, and notice of the shortfall should have been given; I might have cancelled the order given the petrol use. Then two packers brought half the missing items out of the store to my car. The "manager" however said I couldn't have these items - next to me, already on my order and given payment authorisation - as "they hadn't been paid for"! All this done with confrontational body language - so much so that I said "you're treating me like a thief". I suggested the system was rigid given the illogicality of it. No staff member was apologetic and certainly not nice about it. I later received, after phoning Sainsburys, a 10pound voucher (only to be used at Sainsburys). All in, bar the driver, a poor, badly coordinated, service that was humiliating.”
“bought cathedral city cheese £4.75 necter price £3. 2/11/23 looked at reciept to
find no nectar price given want back the differance payed to me.same happend
4/11/23 to my wife who asked me to take it back . not even a sorry about that.
eastliegh store so check your reciepts. half hour of my time wasted”
“Visited Sainsburys local Preston 31st October 23 whilst shopping~was very annoyed to say the least that my favourite coffee (Taylors Of Harrogate) Rich Italian Ground 4 had reduced the size of the packaging from 227G-200G not only the size of the packaging the price had gone up from £4.30-£4.70. I shop at Sainsburys every week but will not be buying the above in future WHAT A RIP OFF”
“As a vegan, I am so fed up of supermarkets advertising vegan food but then making it so hard to find. Why can't you treat vegan food like you do gluten free, and have a special section for ALL food of the same sort, ie, ambient, chilled and frozen. I don't have hours to waste trawling every single shelf to see if there might be a vegan option but occasionally, I 'accidently' see a vegan item which I was unaware you stocked as it is in the middle of non-vegan food of the same sort.”
“Sainsbury’s order 787538568
Ordered a few 3 for 2 deals but Sainsbury’s done this :
1. Cath Kidston Christmas sky crackers each are £16 so I added to my delivery 3 in order to get 1 free, they’ve now put 2 in my order so it’s still £32 but where’s the deal? There’s no equivalent substitute either! Shouldn’t you be owing me one more?? So there’s no 3 for 2 deal it’s a bogus advert!
2. Same with Seven Seas Jointcare Supplex & Turmeric with Glucosamine 30 Day Duo Pack it’s supposed to be 3 for 2 deal now I’m only getting 1 of it and substitute are 2 Seven Seas Omega-3 Fish Oil & Turmeric with Vitamin D 30 Day Duo Pack which is not what we want.
So it’s a rubbish 3 for 2 deal if your entire store can’t even have 3 of the same item? Definitely rejecting all these and please don’t advertise 3 for 2 if your store don’t even carry the stocks or your packing team are not bothered to go get more of the stocks to make up the numbers from the storage area. Disgusted!”
“A few months ago I tried to sign up for a sainsburys account for grocery home delivery, it says on the instructions for sign up "Please enter a phone number preferably a mobile number"
I do not have a mobile phone, but as it said "preferably" I would presume it would take a land line number.
However it will not accept a land line number.
So I contacted their customer support using the contact form, they got back to me saying "There is a drop down menu to select a land line", however this dropdown box does not exist, there is only a dropdown box to select different countries.
So I replied back saying that, they got back to me again saying "Just leave out the zero on your land line number", so I tried that, and it still will not let me sign up (it seems to want a mobile only number).
Again I replied saying that, and again was told to use the dropdown menu.
At that point I gave up.
A few weeks ago I tried again to sign up, and got exactly the same problem, and again I was told about the drop down menu and about leaving out the zero with my land line number.
So far I have used (to sort this problem out) there contact form twice, and six or more emails saying it is still not working.
Every time I get a email reply it is from a different named person, and it seems they have no idea what has been suggested previously to me.
So it goes like this :
1st email : use drop down menu.
2nd email : remove zero from land line number.
3rd email : use drop down menu.
4th email : a link to the instructions on how to sign up.
5th email : remove zero from land line number.
6th email : use drop down menu.
And so on, around and around we go
You can see how this is going cant you, they are no help at all.
The last time the person who replied said "they have spoken to the manager and he said just remove the zero from your land line number"
And both times I have used the contact form one of the questions is "would you like us to contact you by email or phone", both times I have asked to be contacted by phone, but they decide to contact me by email instead, they cant even get that right.
I just cannot understand how they can be called customer service at all.”
“it was terrible, i had a heart attack i decided to give it to my dog and it gave him stage 4 alopecia i want a refund sadly my dogged passed away to this nasty food”
“I ordered some Food to Order items to be delivered to our local Sainsburys store. I had the reminder email the previous day but the order was not there when I went to collect. This was for a Gluten intolerant person at our party.
I was offered a refund but this has not arrived. I have phoned customer service(somewhere in South Africa) who have fobbed me off twice now.
I will never use their Food to order option again and am probably never going to see my refund.”
