“I visited Sainsbury's Warlingham on 29 July and had 2 great experiences with Customer Services. The young lady served me both instances and I found her to be a person that went the extra mile for sorting out problems and I walked away feeling pleased. Thank you.”
“I have been shopping at your Hazel Grove supermarket for years and this is because the Staff are wonderful, caring and helpful. They always find time to help me especially since the shop has been redesigned but with their help I am getting there.
I find all the food exactly to my liking so why would I bother going anywhere else.
Thank you so much.”
“I went into Sainsbury's Derby to get some Lotto tickets checked. I thought I had 4 tickets but then only gave the assistant 3. I then left the store. I went back not long after to get a bit of shopping and the lady who had checked my tickets called me over to the counter. She told me I had dropped a ticket on the counter - I had won £10. Her name was Ameena. What a great service.”
“A young girl on customer services at your Truro store , went the extra mile and helped me get my Nectar card I’ve been really struggling, she rang up the correct department and hopefully it is in the post , her name was Maia top girl very helpful 😊😊”
“My brother is disabled. He got a order to be delivered. He asked the driver to bring it in. The driver huffed and said do I have to. Eventually he did but under duress. This is disgusting and he will never use this service again.”
“We have been having deliveries from Sainsbury's at Cameron toll in Edinburgh since the pandemic and have usually been very happy with the service. Today's delivery arrived on time with nothing missing or damaged and the driver (Steven) was very helpful.”
“I have problems with my hands. This morning I went to self checkout and a lady assistant came to me. I think her name is Memcils but apologies if I read it wrong. She put all my shopping through for me and just made everything so easy. A big thank you so much”
“Been having saidelivery since covid...they have been a life saver. The majority of the drivers are lovely...today I had a delivery and oh my goodness the driver who's name is James was absolutely brilliant the happiest..polite and professional 👏 well done James 👏”
“Keralan stile chicken with cumin rise a limited edition
This is the best one I have brought from you
I give it a five star 🌟 unlike your others e en the chicken 🐔 taste nice not bits of fatty chicken”
“I would like to give a positive review for my delivery driver Sharon.. Bath NESomerset
Sharon goes way beyond her delivery duties & is always cheerful helpful & friendly
A huge thank you”
“What an amazing team at the Sainsbury's store in Colwick, Nottinghamshire yesterday! I was concerned because my Nectar card was showing a large negative balance and I knew that I hadn't spent any of my points - and also that I would not have been able to cash in more points than I had accumulated. When I showed this to the person on the till last week they said they had never seen a negative balance and suggested I speak to Customer Services. The Customer Services employee said they didn't have access to Nectar information but gave me the number to contact Nectar directly, which I did. The Nectar team were able to pinpoint the exact time that 8000 Nectar points had been deducted from my account and asked me to return to Sainsbury's so that they could check their cameras. Unfortunately, when I raised this with Customer Services in store yesterday, the date of the incident was too long ago for them still to retain their camera evidence and so they suggested that I contact Nectar again. They agreed to listen in to the conversation. By this time the Duty Manager was involved as was the Security man. This phone call was where things became difficult. The person in the fraud department at Nectar claimed that the problem was Sainsbury's and not Nectar's and wouldn't speak to anyone other than the Store Manager. He refused to speak to the Duty Manager who was with me and, no matter what anyone said to him, kept repeating that it was Sainsbury's problem, not his. The Store Manager was then summoned and took over. The man at Nectar again refused to accept any responsibility. After some fruitless discussion the Store Manager ended the call but said she would escalate the issue separately. She then offered me a gift token to the value of the points which had been stolen from me. Despite my saying that I thought it better to get resolution from Nectar first, she insisted that I took this, for which I am very grateful. £80 value is a lot to lose! Not only did they do all they could to help me, but the whole team were so supportive and kind to me, a pensioner, and someone well out of my depth with technology. The Customer Services person then proceeded to destroy my old Nectar card, uninstall my Nectar app and then to activate a new card and reinstall the app. I really appreciate the level of care I received and the way that the team managed to keep other Customer Services customers needs cared for in a timely manner whilst all this was happening. So - a huge round of applause for the management team at Sainsbury's, Colwick - Jane, Andrea, Charlotte, Megan and Aaron. A very sincere thank you from a very grateful old lady.”
“I am a very regular shopper at the Sainsbury’s store on Rushgreen Road in Lymm, Cheshire. This is a very friendly shop with excellent customer care. I would like to thank Kerry, Barbara and Rachel and the rest of the staff.”
