“EXCEPTIONAL CUSTOMER SERVICE...
I wanted to share a recent experience I had that truly highlighted the exceptional customer service at Sainsbury's petrol store in Middleton.
On October 27th, I was leaving Manchester and stopped at the Middleton petrol station to top up my car with petrol. Unfortunately, on my way home, my car broke down. When I consulted my garage, they asked whether I had put petrol or diesel into the car, creating some uncertainty.
In a moment of distress, I decided to call Sainsbury's petrol store, and I was fortunate to speak with Abdi. He went above and beyond to assist me, providing thorough explanations of the steps he was taking to help resolve the issue. His assistance was invaluable, and I was truly grateful for his dedication.
Abdi then transferred the call to Debs, the supervisor, who assured me that she would call me back promptly. Her commitment to addressing the situation further emphasized the customer-centric approach of the staff.
As it turned out, the initial report suggested that I had put diesel in the car. However, thanks to the unwavering support and outstanding customer service from Abdi and Debs, I felt confident that the issue would be resolved.
This experience has reaffirmed my belief that the Sainsbury's petrol store in Middleton places a high priority on customer satisfaction. The dedication and professionalism demonstrated by Abdi and Debs are commendable, and I wanted to express my gratitude for their exceptional service.
Date of experience: 03 November 2023”
“Brilliant service. Had my order delivered for myself and my mum. The driver stacked things at the doorway with consideration and waited for my husband to move them. He was very friendly and professional. I order from sainsburys each month and am very happy with the service I receive.
WELL DONE SAINSBURYS AND MANY THANKS 😊”
“The delivery guy on Saturday 5th August who brought my elderly mother's shopping (Bedford) was amazing. So cheery and polite. Nothing was too much trouble - such a brilliant man!”
“Having recently had a knee operation I explained this in the Special Instructions box when doing an on line order, asking the Delivery Driver to take the delivery boxes to my kitchen. I must thank ALL the delivery people for their kindness in delivering my order to my kitchen. It was such a help to me,so THANKYOU Sainsbury's.”
“I would like to leave feedback about my delivery driver, Mark Valentine in Dundee. He was an ABSOLUTE GENTLEMAN! Nothing was too much trouble for him.
Not only did he pack my shopping in the bags outside my door, he noticed my stairwell light wasn't working and offered to change the bulb for me!
He went above and beyond, and this grateful pensioner can't thank him enough, or praise him highly enough, an excellent ambassador for Sainsbury's!”
“The review is for AJ, the delivery driver in Nottingham, who has just come out of his way to deliver my order-THANK YOU!
The call centre service was poor, though and led to confusion and irritation at their lack of comprehension of the situation-let me know if you need any further feedback about their soft skills.
Once again, AJ THANK YOU!”
“Just been to Altrincham Store to do a click and collect.
Good service as usual , I received all the items apart from two , which
we’re substituted .
Thanks again Caroline for the quick service.
Many thanks
Keith .
.”
“I am surprised and very pleased with the 2 sweaters that I bought last spring at the Watchmoor Park store. I have just started to wear them. They look great and feel exceptionally soft and warm. One is off-white with cherry/strawberry applique at the front and the other has an animal print pattern at the front on light grey base colour and a flattering diagonal line across the front. I don't usually buy clothes at a supermarket but these caught my eye at the time and I am delighted with them. From now on I will be doing a detour from the food shelves to the clothes! You won't see a TU labels in the jumpers because I always cut out labels from new clothes if they are scratchy. Anyway, thank you Sainsbury's!”
“Having shopped online with Sainsbury’s for many years, have experienced the most ‘challenging’ substitutes ! And to be fair the delivery staff have been polite,courteous friendly and helpful.
But following a phone call querying refund on substitutes, I will never shop with Sainsbury’s again. The male’ colleague ‘ was rude, patronising and aggressive,asked to speak to a manager, he said there weren’t any availability,
I insisted, guess what happened next put me on hold for 10 minutes then cut me off.
So I phoned back got through to a female‘colleague’, who was able to resolve the refund in minutes.
The refund will lie in my account for the two years it is valid, as I will not be activating my account ever again.
So another’valued customer’ lost !”
“Have been a Sainsburys customer for years, although I use other supermarkets as well. I usually get on line orders/deliveries and have not once had a problem. Occasionally items aren’t in stock but that’s not the end of the world. Had an order delivered today and can’t fault the driver or the order at all. The driver was really friendly and professional. I do think you should have an option to give feedback on the deliveries. Those drivers deserve it. Anyway. I’m just outside of Chippenham and I believe my deliveries come from Swindon? I just wanted to say I’m very happy with everything and that the driver was A+++++++. Thanks”
“Great vegan range and am informed of offers and deals which are great. They are very good informing of ingredients in their products, helpful with allergies- also have soya free! Home delivery- great service. Good prices and good communication in advance if they have to replace products. Definitely recommend.”
“Keith
I have done a click and collect at Altrincham store,
Caroline was very helpful, and has been over the past few visits.
I have written reviews in the past on Sainsburys website, but they don’t seem
to be getting through 13th September 2020.”
