“I have been shopping at Sainsburys for many years and am not impressed by their service or food anymore. I'm also tired of seeing so many signs in the store on food saying Aldi price match. I bought a quiche recently that said Aldi price for £1.99 and noticed the packaging changed. I bought it and thought the quiche was really nasty tasting especially cold. I am sure they have changed their recipe.
I shop locally sometimes in Sainsburys and don't find the people helpful and seem to be always stacking shelves when people are trying to shop. They move their giant trolleys laden with stock and push through while customers are trying to do their shopping.
It has now made me consider spending the petrol money to do a weekly shop at Aldi now. At least there are real people serving you at the tills which I like alot and the prices are very competitive.”
“Parked at their store in Farnborough and used the store went to the cinema and 38 mins over the 2 hours received a £85 fine. Tried to contact the head office customer team - not interested - contacted the store and not interested - assured the Store Manager Stu would call me back and heard nothing! Poor and what a rip off company.”
“It is a persistent and ongoing problem for years at Sainsburys Kempshott what should be my local Sainsburys but isnt due to ongoing irritation with how store is managed. I only use this shop when I have to due to time demands and invariably when I do I find I get overcharged by way of incorrect product placement. The prices underneath the product on shelf are often not the product above the price and once you get to check out you discover or in most cases because I only use them when I am pressed for time, I check the receipt at home only to find I have been overcharged. boo Sainsburys Kempshott”
“I had an unpleasant experience at the Brookwood Sainsbury’s on 14th January 2025 that left me frustrated and upset. I was doing a large shop with bulky items, including a six-pack of mineral water, and approached the self-checkout area only to find that all the cash self-checkouts for larger trolleys were closed.
A staff member, a woman in her 30s with long black hair, directed me to the hand-basket self-checkouts, which are completely unsuitable for large trolleys due to their small scales. Despite the inconvenience, I followed her instructions and began scanning my items.
However, seconds later, the same staff member reopened the cash self-checkouts for larger trolleys—the very ones I could have used to avoid all this hassle. This behavior felt intentional and dismissive, as it was obvious that my bulky shopping could not fit on the hand-basket checkout scales.
I felt that I was being singled out and bullied in this situation. Given the context, I couldn’t help but feel that this treatment may have been due to the fact that I am white. If this was the case, it is completely unacceptable and discriminatory behavior.
Sainsbury’s needs to investigate incidents like this thoroughly and ensure their staff are trained to treat all customers equally and respectfully. This kind of behavior is not what I expect from a company of this reputation, and I hope this issue is addressed promptly to prevent such experiences for others.”
“Beware when ordering online for click and collect. My substituted item was refused by me on collection however I was not refunded fully. Customer services apologised and said this would be corrected. I requested the refund to my payment card which was agreed, however they just sent a voucher, which I had already said I did not want. I rang again to point out their mistake and was now told that it was their policy not to refund under £10. My complaint was not listened to and I am out of pocket. Will not use Sainsbury’s again. Waste of time and money.”
“Due to adverse weather conditions today ( I'm assuming) I didn't receive my online order. That's okay, I know that can't be helped, but I received no text or e mail to say as such. I called customer service and they said my order was " in transit" so waited in and it wasn't delivered. Don't think I'll be ordering again.”
“Stanhope road south shields stopped selling own brand flour and chocolate. Will now have to shop elsewhere for baking products. Not prepared to spend double the price for branded products.”
“Sainsburys denied my poor grandmar the nectar poins she had righfully saved over 15 years and was saving it for chrismas and someone stole 95% of the funds and this company is refusing to refund any of the nectar points. Its simply unaceptable in every right. dont shop at sainsburys”
“Sainsbury's has decided to stop it's SO (Sainsbury's Organic) range. Wtf? Why?
There is high demand for it but I guess they want us to get cancer by eating the goyslop.”
“Hi I want to Wright a review about Mr Ali works in hayes sainsbury lombardy. Mr Ali has always helped me with anything I am looking for. He is very kind and good hearted person. Always their to help.”
“I had a delivery of 12 bottle of wine after 10 pm on 25th September - cost £83.65.
When I opened my porch door there was a large supermarket bale arm crate with bottles in it, but no delivery man - it was raining so he was in his van.
So I began to pick up the crate when I noticed that the bottles were swimming in red wine and after looking closer I saw that one of the bottles was broken.
I called out for the delivery driver who duly came over and said that this sometime happened in transit due to the packing - or lack of it.
Anyway he took a picture of the label on the broken bottle and said he would do a refund for it - which he did.
However I then had to get a tea cloth and fish the other 11 bottles out of the pool of red wine in the crate and wipe them all down in the porch - making a mess.
Some of the labels on the bottles came off too.
In both my first complaint email and its follow up I said such large deliveries should come in boxes but Sainsbury still do not say this will be done. So this poor delivery service will presumably continue.
They initially offered me a derisory £3 for the ‘inconvenience’ and after my follow back they raised it to £5 but in the form of an evoucher i.e.to be used for next home delivery. However, needless to say, I will never be using Sainsbury for home delivery again.”
“Dreadful customer service. Rotten vegetables sold to me but when I reported the problem to customer service they ignored all my emails.
Your Sainsbury's Case ID: COR-202409-15761”
“I am writing this review to express my disappointment and frustration with the service I received during my recent grocery delivery.
On 23/08/24, I had scheduled a delivery which, unfortunately, never arrived. The driver failed to deliver my shopping and did not even attempt to contact me to inform me of any issues. I had to take the initiative to call your customer service team, who assured me that the store would reach out to the driver to find out where my delivery was and get back to me.
After waiting for an hour and a half with no response, I had to call again. This time, I was informed that the driver had supposedly attempted to deliver but was unable to park due to a Tesco lorry. This explanation is particularly frustrating as I live around the corner from where Tesco lorries park, and even if there was an issue, the driver should have called me directly to resolve it.
Despite this inconvenience, I was not offered any compensation for the trouble caused. I had already paid for the delivery through my Sainsbury’s Delivery Pass, yet I had to go shopping the next morning because of the incompetence displayed by your team.
As a result of this experience, I have decided to delete my Sainsbury's account and will no longer be using your services for my weekly shopping. I strongly suggest you review your customer service procedures and consider retraining your staff to ensure that other customers do not experience the same poor level of service.
I look forward to your response and hope that you take the necessary steps to prevent such incidents in the future.”
“I am 78 yrs old, I purchased a box of Sainsburys instant mashed potatoes, I was disgusted to find it was potato flakes instead of powder, it was horrible, horrible disgusting the whole packet went in the bin. I am getting more and more dissatisfied with Sainsburys on a whole, I’ll go to Asda from now on.”
“Had a humiliating experience in Sainsbury. Shopping completed by using SmartShop scanner. Assistant told be I was to be the subject of a 'random' check -14 items - then escalated it to a full check. Started to checked the items in my freezer bag and continued to scan each item as they were emptied from the bag and place them on the floor ( a filthy floor which could contain bacteria, germs and quite possibly animal faeces and probably did) as they didn't have enough room to place them elsewhere (another trolley could have helped but that obviously didn't enter their head. Requested a manager was called and decided to film the assistant but not record her face. Another assistant looked to see what was going on - told it was a full check - and informed us the manager was too busy to attend at that time. When the bag had been emptied onto the floor the search was moved to a supervisors desk albeit cluttered thankfully it was no longer laid out on the floor. The manager arrived told me the checks were random and I wasn't allowed to film in his store. I said I shouldn't be humiliated in his store - he left. Security turned up, asked what was going on and remained whilst the search continued standing in a menacing manner. Search was completed I was then told that she had discovered that I had overcharged myself by scanning 4 of the same items instead of 3 and I had scanned a chocolate bar twice when there was only 1 ! Marvellous this lengthy process had save me £3 ... I was then told that this is the reason they carry out these checks because customers like me sometimes over scan items and they save them money. Fantastic I spend over £140 and Sainsbury find they have found an 2 errors in my favour and save me £3. They must think the public are stupid and cannot see through what is going on. I asked to see a list of the items I had scanned but they are unable to provide that as I hadn't paid for those items and the only list to be given to me is the assistant's dubious list. It was dubious in my opinion as I believe following the inconvenience, they 'rewarded' me with £3. I did contact customer services and spoke to 'R' who insisted that her name was not used who said the Area Manager would be informed and the assistant would probably have to receive further training. I don't really see how further training could help when there was a lack of common sense. I should also mention that Sainsbury claim that 'SmartShop means you'll be able to skip the checkout queues and be on your way in no time' .”
