“I am extremely disappointed in Sainsburys' decision to boycott GB News. As a loyal customer who frequently shops at their supermarket, I cannot support a company that seeks to silence different viewpoints and opinions. GB News provides a much-needed alternative perspective in the mainstream media landscape, and it is concerning to see a major retailer like Sainsburys cave in to pressure and attempt to silence a legitimate news outlet. Boycotting GB News not only goes against the principles of free speech and diversity of thought, but it also alienates a significant portion of their customer base who value the content and reporting provided by GB News. I urge Sainsburys to reconsider their stance on this issue and uphold the values of inclusivity, tolerance, and respect for differing opinions. As a consumer, I will be taking my business elsewhere until they rectify this situation.”
“Thought I would enjoy a tin of the new Sainsbury’s Chicken Chowder. Well at £1.65. per SMALL sized tin I was expecting it to have some flavour. However, absolutely no flavour at all. What a waste of money!! Don’t waste yours!”
“I’ve been a customer of Sainsburys for some time, but I am not seeing the great food that it used to sell. Finding that their meat not up to standard. Loads of ready meals. I bought potatoes last week but they went off in a few days. The prices are high for the unacceptable food.”
“My online shopping comes from Sainsbury’s Harringay store and after this weeks experience I will never shop with Sainsbury’s again. I expected my order between 11 and 12 yesterday and when it had not arrived by 5.00pm I started to make phone calls. After numerous calls and waiting time I was told that my payment had been declined even though the money had left my bank account. I was the told that there had been a mix up with the orders and after a dozen calls and hours of waiting time was assured that my shopping would arrive this morning but guess what, it didn’t arrive and after lots more calls was told that they could not deliver and suggested I collect the order even though the store is miles away. I cancelled the order asked for a refund and will NEVER, NEVER shop with Sainsbury’s again.”
“Worst and appalling customer service.
I was served by Emy the manager at folders green . She looked and talked like a school girl .
Very inexperienced and unhelpful .
Can't Sainsbury's employ a proper adult ,trained manager who knows a bit about consumer's rights? Perhaps they don't want to pay someone who is knowledgeable. Sainsbury's would lose more by being mean. Go to M&S and even Auldy's and Waitrose with much better products and customers service . Avoid avoid avoid”
“have being shopping with sainsburys for many..many years; and sinces +-8..9..months ago,most of my shopping has arrived damaged,I have being WATCHING"the drivers,when upon arrival's just,with back doors from the truck widely opening,I have being seing they just THROWS!,items from 1 basket to another,without any respects for others people's private propeties!"Unscrupulous,disrespectful and very ARROGANTS;" Managments+DRIVERS!!!APPALLING!!”
“I shop at Sainsbury’s weekly. The last few weeks, the quality of their meat has been absolutely awful. I had pork chops that was supposed to be loin were absolutely terrible. I’m now cooking chicken breasts that again are absolutely awful quality. What has happened to Sainsbury’s? The quality Has gone downhill rapidly in the last few months. I am thinking of changing supermarkets”
“Disgusting, talk about looking after your customers, what a load of rubbish, owe me money but told me I had to read the terms & conditions, never again, beware anyone who shops with them. Never had issues with ocado or Waitrose & Morrisons. Never again.”
“Shameless sainbury didnt not let me in the shop on old kent road with my setvice dog .They made me feel small and humilated shame on sainsbury for all disabled people Asif the manangner and the sucrurty gauard are bullys”
“Spoke to Briassa (or Greasa) in customer service about our online delivery. Firstly she should not be working in customer service. We had an online delivery and don’t drink alcohol. All delivery drivers inform us of substititions, the one today didn’t and we made the order last last night. When we called to say we hadn’t been informed of any substitutions and non-alcohol drinks had been replaced with alcoholic wine, we were told that there is nothing we can do and if we want it refunded, then we need to drive 25 miles away to our local Sainsbury’s. Not good enough. Won’t use Sainsbury’s for groceries again!”
“My wife and I regularly shop in the store at Knaphill but may seriously review this if the shambles we encountered today continues empty shelves empty boxes on shelves and on the floors not cleared, spills not cleared promptly lots of regular products not on the shelves the store looked like the night stocking had not taken place and then to top it all another till scan in a row. Worst shop ever in this store.”
“Sainsbury at Whitechapel is a large storr nut the manager only has 2 tills open and the self service queue is a joke! After waiting for 3/4 hrs to be served my bill was over £95 I loaded my car and went home 10days later I received a parking ticket for £85 for staying in the car park for 2hrs 10mins. I'm a disabled pensioner
With a blue badge? I called the manager he said I should pay it! More tills should be opened if customers need to abide by the time rules. I will never shop at sainsburys again.”
“I had a large grocery order that was supposed to be delivered last night but the driver never turned up. Sainsbury's has now apparently outsourced its customer service to India and, despite calling 3 times and being hung up on by one 'customer service' rep, I am no closer to getting my delivery because they weren't helpful at all.
I was lied to at least once. I was told the reason I didn't receive my delivery was that 'the van driver phoned in sick and there was no one to make deliveries' (really, Sainsbury's, you're going with that, given the size of your organisation?). However, I had already received a message yesterday saying my order had been picked and loaded on the van, and another message in the afternoon giving me a delivery window in the early even, so obviously someone had been dealing with my order at some point yesterday.
I spent nearly an hour chasing customer service last night and will no doubt be doing the same thing this morning. This should not be happening.”
“Sainsbury's supermarket is a racist company. They did not deliver my Christmas shopping because I am a vulnerable disabled person.
I wished this one to be closed down instead of Wilko.
So many people have left bad reviews for Sainsbury'd.
They deceive customers. One of my friends got a voucher of £4.50 and he bought a brandy bit he was told the voucher is not valid for alcohol. This is nonsense. Deceiving vulnerable customers in town.”
“Sainsbury's supermarket has worst customers service staff
They know nothing at all.
Useless staff needs more training.
I asked where is my order which was supposed to be delivered yesterday. This morning I called and was lied to me that I would be delivered this evening.
Theu stole my money but did not deliver. Sainsbury's is a thief. Taking advantage of a vulnerable person like me.”
“I regularly shop in Sainsbury Brentwood and on 16/11 visited for the third time that week. I parked up, bought some products and was gone within approx an hour. A few days days later I was sent a £70 parking charge notice (with an option of a 'reduced' £40 charge if I paid up quickly) as I had mistakenly not picked up a free two hour customer parking ticket. On an aside, at that time in my life, I was visiting hospital on a regular basis as my two month old nephew was seriously ill, so I was not in my normal state of mind.
I immediately lodged an appeal with Euro Car Parks as I had a receipt to prove I was there on that date at that time & that I had bought products. I explained and provided bank statement proof that I was a regular customer, and that at that time I was dealing with a lot of stress and worry in my private life due to my nephews illness. They turned this appeal down flat.
I also contacted Sainsbury directly via email as I felt this was a miscarriage of justice & was sure they would help me, being a long term, regular customer who had bought in store own that date and at that time.
On the first email I explained the situation & attached proof of receipt, bank statement, etc, and explained my personal situation. I asked if they could intercede on my behalf with Euro Car Parks. Their representative, Stephen, replied with no empathy re my personal situation. He advised me that Sainsbury worked closely with Euro Car Parks, but did not help me & just told me to wait for the appeal to be reviewed by Euro Car Parks.
I sent further emails to their 'our.reply' email account, one of which they did not even reply to, my last one advised them that 'I am disgusted to advise you that Euro Car Parks turned down my appeal, even though I was able to prove I had attended the Sainsbury’s Brentwood store (with a shop receipt) at that time, and was a regular shopper (as per my bank statement). To be charged a ‘reduced’ £40 because of a minor mistake where I can prove I attended the store & bought products, is grossly unfair' I asked them 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers? Please revert, as I am extremely angry, annoyed & dissatisfied by this practice, and will need to take this further, as an injustice has been carried out by Euro Car Parks, and by association Sainsbury’s'. I asked if my query could be passed to Daniel Ayling the Brentwood store manager.
I had a generic reply from Tariq today, where he did not answer this question. I think he did not even read my email, as he replied 'As Stephen had written in his response the only appeal process is with Euro Car Park who will be in touch once they have reviewed the appeal. Unfortunately we are unable to assist any further with this matter'.
I therefore had no choice but to contact Sainsbury again, I replied 'Please can you read my email? I have appealed and have been turned down by Euro Car Parks, even though I visited & bought products from Sainsbury Brentwood on that date and at that time (I have a proof of receipt which I have already added to previous emails I sent to you, the second email I sent was not even responded to).' I asked him to answer my question 'Are Sainsbury’s aware of Euro Car Parks practices against Sainsbury’s customers?'.
I await an answer, but will not hold my breath. I am shocked by Sainsbury in particular and their need to back a £70 parking charge notice, plus their complete lack of empathy for a regular customer who made a minor mistake, but was able to prove with a shop receipt and bank statements that they bought products in store, on that date and at that time.
I won't be shopping there ever again; I feel like I have been robbed. I would really like other customers to be aware of these (in my view) underhand practices. In the long run, Sainsbury have gained a PCN from me, I hope they enjoy it :( BUT, they have lost my loyalty, my trust and my long term spending power. I will also be telling all my friends and family about what has happened, as I would not want anyone else to have to receive a PCN for £70 for an hours parking where they can prove they did shop in store.”
“I have contacted Sainsbury's customer service and staff over a period of 1 month to complain about a delivery driver who parked in the middle of the road to make a delivery when parking spaces were available, refused to move and when the conversation got a bit heated called me a f#*"=*g c”
“I've never encountered such a useless dishonest disorganized company. I wasn't able to collect my shopping from clicking clact, and now after spending almost five hours on the phone to then repeating the same information over six days it still no closer to be being refunded.
Their outsource contact center is full of staff that couldn't care less, and who believe it's acceptable to treat customers like garbage. Just a reflection on how Sainsbury's prioritise profit over their people.”
