“I needed to scan a nectar code via app. I nedded to log in into account and I couldn't do that for access to internet connection is blocked in the store. How absolutely ridiculous and completely senseless is that?!”
“I’m reporting a serious issue with a molded tortilla wrap I purchased at Sainsbury Chiswick (31 Essex Place, W4 5UT) on 5th July at 20:49. While preparing dinner shortly after purchase, I discovered severe mold on one of the wraps — but by then, my wife and I had already eaten some. We were extremely distressed by the idea that we might have consumed mold and ended up vomiting out of anxiety. We also had to throw away all other food items that had been prepared with the wraps. In addition, I noticed that bacon I had recently purchased from the same store had gone off before its expiry date, despite being unopened. Out of concern for our health, I discarded nearly all the products from that shopping trip. This wasn't the first time I experienced Sainsbury meat products spoiling before their expiry date, but this incident was serious enough that I felt I had to formally raise it. I reported the issue on 6th July via Facebook Messenger but was disappointed by the response — a £30 goodwill voucher with no meaningful explanation or indication of how they plan to address the problem. They also refused to acknowledge any responsibility for the other discarded products or the health concern this caused. It’s deeply concerning that a major retailer responds to such a serious issue with minimal compensation and no clear plan to prevent similar incidents in the future. I believe this reflects a wider problem with product quality and customer care.”
“I will never shop in Sainsburys again. Used the scan and go like many times before. Gets to the self checkout and it said seek a member of staff. Finally found someone after she had been chatting to her one of her work colleagues. She said I don't work there but I'll check. After a few minutes she came over but proceeded to help three other customers before getting to me. She said I need to check your bag so I tipped it out into the trolley and a packet of sliced steak fell out and hit the floor. She practically accused me of assault. That almost hit me. I don't come into work to be assaulted. Well I don't go into Sainsburys to be accused of assault. It's bad enough you have to scan your own shopping and packing it and when you do your almost accused of trying to steal from them. Had enough I really have. I left my shopping and walked out.”
“I think you need to review how you transport & store your fruit. I’ve had strawberries, pears, grapes & cherries…very expensive, that look very appetising but they taste of absolute nothing therefore goodbye Sainsbury’s, I’ve finished wasting my money on tasteless food.
Jenny from Cambridge”
“The toilet facilities at Everard Close St Albans are dreadful and there is a real stench in the ladies toilets where I went today. No loo paper and the baby changing area has no water or soap. A real disgrace and a public health hazard that should be dealt with.”
“Don't order a fresh cake - turned up and haven't made or even informed me they haven't made.
Just offered me something from shelf as replacement - ridiculous when they require 8 days notice to make!”
“Dear, Manager's / Customer Service Team,
I am writing to formally raise a concern about repeated negative experiences I've had with a staff member named Nella at your store located at 11 Royal Crest Avenue, Newham, London E16 2PG.
Due to mot initially knowing her name, I returned to the store to inquire about it. One of the staff members I spoke to was apologetic but declined to provide her name, instead advising me to come in on Monday to speak with the store manager. Eventually, I was able to confirm her name myself, which now allows me to properly raise this issue.
On three separate occasions, I approached Nella with simple questions regarding your bakery products. Each time, her attitude was extremely unprofessional and toxic. Most recently, when I asked for assistance, she responded rudely and told me she don't care. When another colleague kindly stepped in to help me, Nella began shouting in front of me, which was both embarrassing and uncomfortable. Additionally, I observed her engaging in a personal conversation with someone from the airport while on duty. I'm not sure if such interactions are permitted during work hours, but it appeared to be inappropriate at the time.
As a regular customer, I find this behavior completely unacceptable and upsetting. I believe everyone deserves to be treated with respect - especially in a customer - facing role - and this kind of treatment discourages me from returning.
I kindly ask that you look into this matter and take appropriate action. I'm waiting for your response. Thank you for your time and attention.
Sincerely,
Sara Edward”
“We have been taught to go to self service tills, put our Nectar cards in and receive points for our trouble. We are now just as much of a machine as the tills, and the people who work there. I have been shopping in Sainbury's since 1974 and finally the penny has dropped. I don't like the store anymore and have gone to the other side, Lidl. They have people working on the tills, it's a pleasure to shop there and the prices are ALOT lower, and I don't leave my money in the self service tills anymore like I used to. A month ago I left £15.00 at the self-service because I was too involved in putting a coupon in for triple points. This is no way to live and I am now finished with Sainsbury's. Goodbye.”
“I have been shopping at Sainsburys for many years and am not impressed by their service or food anymore. I'm also tired of seeing so many signs in the store on food saying Aldi price match. I bought a quiche recently that said Aldi price for £1.99 and noticed the packaging changed. I bought it and thought the quiche was really nasty tasting especially cold. I am sure they have changed their recipe.
I shop locally sometimes in Sainsburys and don't find the people helpful and seem to be always stacking shelves when people are trying to shop. They move their giant trolleys laden with stock and push through while customers are trying to do their shopping.
It has now made me consider spending the petrol money to do a weekly shop at Aldi now. At least there are real people serving you at the tills which I like alot and the prices are very competitive.”
“Parked at their store in Farnborough and used the store went to the cinema and 38 mins over the 2 hours received a £85 fine. Tried to contact the head office customer team - not interested - contacted the store and not interested - assured the Store Manager Stu would call me back and heard nothing! Poor and what a rip off company.”
“It is a persistent and ongoing problem for years at Sainsburys Kempshott what should be my local Sainsburys but isnt due to ongoing irritation with how store is managed. I only use this shop when I have to due to time demands and invariably when I do I find I get overcharged by way of incorrect product placement. The prices underneath the product on shelf are often not the product above the price and once you get to check out you discover or in most cases because I only use them when I am pressed for time, I check the receipt at home only to find I have been overcharged. boo Sainsburys Kempshott”
“I had an unpleasant experience at the Brookwood Sainsbury’s on 14th January 2025 that left me frustrated and upset. I was doing a large shop with bulky items, including a six-pack of mineral water, and approached the self-checkout area only to find that all the cash self-checkouts for larger trolleys were closed.
A staff member, a woman in her 30s with long black hair, directed me to the hand-basket self-checkouts, which are completely unsuitable for large trolleys due to their small scales. Despite the inconvenience, I followed her instructions and began scanning my items.
However, seconds later, the same staff member reopened the cash self-checkouts for larger trolleys—the very ones I could have used to avoid all this hassle. This behavior felt intentional and dismissive, as it was obvious that my bulky shopping could not fit on the hand-basket checkout scales.
I felt that I was being singled out and bullied in this situation. Given the context, I couldn’t help but feel that this treatment may have been due to the fact that I am white. If this was the case, it is completely unacceptable and discriminatory behavior.
Sainsbury’s needs to investigate incidents like this thoroughly and ensure their staff are trained to treat all customers equally and respectfully. This kind of behavior is not what I expect from a company of this reputation, and I hope this issue is addressed promptly to prevent such experiences for others.”
“Beware when ordering online for click and collect. My substituted item was refused by me on collection however I was not refunded fully. Customer services apologised and said this would be corrected. I requested the refund to my payment card which was agreed, however they just sent a voucher, which I had already said I did not want. I rang again to point out their mistake and was now told that it was their policy not to refund under £10. My complaint was not listened to and I am out of pocket. Will not use Sainsbury’s again. Waste of time and money.”
“Due to adverse weather conditions today ( I'm assuming) I didn't receive my online order. That's okay, I know that can't be helped, but I received no text or e mail to say as such. I called customer service and they said my order was " in transit" so waited in and it wasn't delivered. Don't think I'll be ordering again.”
“Stanhope road south shields stopped selling own brand flour and chocolate. Will now have to shop elsewhere for baking products. Not prepared to spend double the price for branded products.”
“Sainsburys denied my poor grandmar the nectar poins she had righfully saved over 15 years and was saving it for chrismas and someone stole 95% of the funds and this company is refusing to refund any of the nectar points. Its simply unaceptable in every right. dont shop at sainsburys”
“Sainsbury's has decided to stop it's SO (Sainsbury's Organic) range. Wtf? Why?
There is high demand for it but I guess they want us to get cancer by eating the goyslop.”
“Hi I want to Wright a review about Mr Ali works in hayes sainsbury lombardy. Mr Ali has always helped me with anything I am looking for. He is very kind and good hearted person. Always their to help.”
