“Visited this store approx 30 minuets ago.
I have previously been dozens of times over the years.
Today I purchased a few small items as well as a case of 8 soft drinks.
As my reusable bag is soft cotton the top kept folding back itself when I tried to put the drinks in it I asked the server on the till to hold the top of the bag open for me
The following reaction from her, a mature petite Asian lady honestly shocked me..
I wont waste time putting I the quotation/speech grammar, but I am sure you can pick up direction of the conversation.
Can hold the bag open for me
Why
Because it keeps folding down
Cant you do it yourself?
No, I could use your help
I wasn't about to explain I suffer from server arthritis in my left hand.
You could do it yourself
I really can't
I think you can
I cant, are you going to hold the bag open for me?
No
Why?
Her reason?
Its not my job to help you.
If this wasn't a verbatim recollection it would be almost unbelievable.
I am aware this individual has been at this particular Sainsburys for some considerable years, however I cant help feel that familiarity has breed contempt for the customer.
I have always considered Sainsburys at the higher end of the supermarket market in quality & customer service, however this individual has badly let down the Sainsburys brand & even at a sub conscious level I will be purchasing weekly shop & daily top ups at one of your competitors.
This is regrettable & could have been so easily avoidable with just a literal 5 seconds assistance.”
“Returned sandals bought 5 weeks as they were falling apart after minimal wear,
Rayleigh Weir branch, no receipt, Manager was not interested said they looked worn, thought that was why I bought them. Did not want to know quoted 30 days return policy, I said sandals should last the summer. SANDALS NOT FIT FOR PURPOSE.”
“Thankyou to Rachel for your help yesterday, Stamford Lincolnshire store, all staff at Stamford are so helpful and friendly, unlike some stores, nothing is too much for them, without Rachel’s help I couldn’t have managed big thankyou to her”
“Booked an order at the weekend for delivery this morning (Wednesday). Received an email confirming payment and the time and date of delivery from Sainsbury. Received an email this morning (Wednesday) to say that there had been a problem with the payment and to speak to my bank. Spoke to my bank who said there had been no issue on their end. Went back to Sainsbury and the order was re-booked for delivery between 1 and 2 pm the same day. The order did not arrive. When I phone them yet again, was first told that the order had been cancelled because of an issue with payment, when I said that I had spoken to one of their colleagues who had put the payment through with no problems and had confirmed the order would be delivered this afternoon. The lady then said she had to check with the branch and then said the branch said they had not received any confirmation that the order had been re-booked. But as a way of saying sorry, she would give me a voucher, but I would need to spend online, with my next order. When I said I would make a complaint on their online survey after the call, she put the phone down. I have been a customer of Sainsbury for decades, but not for much longer. Absolutely disgraceful.”
“T My online order was never delivered. They never reached out . When I called, they finally admitting that the order was never delivered and they would issue the refund within 5 to 10 working days. The refund never arrived, so I called again. After several phone calls where they hung up on me or put on hold for hours, I managed to open a second case, once again they told me the store manager would contact me to apologise and confirm the refund, it never happened. I disputed the transaction with my bank and the supermarket rejected my query saying that the order was delivered . I am currently on hold, over 65 minutes waiting to be transferred to the complaint department. Really poor customer service , trying to get money for orders that have never been delivered. I am shocked .The store is Nine elms .”
“Why do big corporations including Sainbury's use club card and non- club card prices? This is against a fair price and customer care only trying to get more out of this silly marketing which we will not fell for and will not let corporations monitor our shopping habits on 1-1 level. I simply refuse to buy products where there 2 different prices for 1 product and, where possible, I don't even go to the shops where they have adopted such unfair and discriminatory approach. Don't know why people follow this nonsense and believe they have saved money. Don't let them like to treat us like heard of sheep.”
“Have been informed by Sainsbury's that we are no longer allowed to get refunds back to our Nectar card for poor quality produce.
Little known fact that you only have a limited amount of refunds via customer services it appears that in 7 years 5 months we made 90complaints regarding poor food quality, now in our mid late 70's we have to take the said rubbish food back to store.Charmimg for shopping over 40 years at Sainsbury's.
Robert H”
“Very disappointed with the so called “ Jersey Royals”
You put them in a fancy bag with “Taste the difference “ which is a travesty.
They were appalling. Didn’t bear any resemblance to Jersey royals. I had to cut out large lumps of damaged potato until I was left with nothing that resembled a potato. Do all the quality Jerseys got to Waitrose and M&S and Sainsbury’s get the runts ?
Come on Sainsbury’s you can do better than that.”
“The rudeness, arrogance, disrespect,, unprofessional inappropriate conduct of the south African call centre staff. Sainsburys procedure regarding substitions, I have discovered that due to an item which was half price at £2.30 for nectar card holders,so actual price is £4.60 has been substituted with a more costly item priced at £5.50. I will only receive the different of 90p via an coupon, this being the difference between the original price of the item I chose, £4.60 & £5.50 of the substitions. Therefore, for one item I've paid £2.30 & the more expensive sub £4.60 after 90p coupon i have paid a total of £6.90 instead of £4.60. This is an over charge of £2.30!!! The customer service advisors refused to understand my point!!”
“Received 500gm pack of 5% beef mince in very strange plastic package. Mince turned out to be 50% meat, 50% blood and absolutely disgusting. Will not be buying this again. Have spoken to customer services and refund applied but I would have preferred good quality meat in normal packaging.”
“Online delivery appalling .Sent broccoli going off. Expensive substitutes and bumped tins. Unlike their claims the food is poor quality in general especially the meat.”
“I have already written a review but it has not been printed. It was regarding a delivery I had on Saturday 22nd April. I do not expect the delivery men to pack all my groceries but being disabled I do not expect the delivery man just to stand there and watch me struggle with one hand and pack everything myself. A little bit of courtesy goes a long way. Very disappointed with his attitude, maybe he will grow old. Never had to complain about Sainsburys but strong enough to do so. Jean”
“I was not very impressed at the franchise in Tangley park in Hampton. The customer service was appalling and managers did not seem to understand what tester and charity products are nor did they respect me infront of other customers. Despite the fact my Mrs did big amount of shopping they the counter staff thought they had the right to cause an unnecessary scene and ban me even though I had explained to the staff incharge who I was”
“I ordered £180 home delivery today. The order was due between 7 and 8 am
No delivery . No phone call or text .
Eventually got through to customer service after 40mins to be told they couldn't find my address so left
Delivery not able now until 8pm tonight .as the food ordered was for today I have had to cancel. I have asked for a refund however this will take 5 working days to process. Complete waste of time and money . Wish I had not used your company.”
“Sainsbury are ripping off their customers who buy diesel. The RAC have confirmed this.
I can't do much about it because the supermarkets run a cartel on fuel. I've stopped grocery shopping at Sainsbury in protest and now shop at the discount stores. I'll probably never go back.”
“Took advantage of their 25% wine discount offer. One substitution, which was OK, but the price on one of the other selections had gone from £5.50 a bottle to £7 overnight without any explanation. When I tried to contact customer services the woman I spoke to didn't understand English! I'm now taking it up as an unauthorised transaction with the card provider. Order number was 727464642.”
“They don’t even deserve one star. Ordered groceries. Never showed up. Rang up to complain and get my order delivered again. The overseas call centre woman put the phone down on me when I asked for her supervisor. Keep in mind this is also their dedicated customer services number so these people should be trained to deal with irate customers. Finally got my groceries redelivered 2 hours later than agreed and was chatting to the delivery man who told me that the man who was supposed to deliver to me before is a man who refuses to climb any stairs, so probably returned saying nobody was home. What kind of people is this company employing???? Totally disgusted. Won’t be shopping with them again.”
