“I was not very impressed at the franchise in Tangley park in Hampton. The customer service was appalling and managers did not seem to understand what tester and charity products are nor did they respect me infront of other customers. Despite the fact my Mrs did big amount of shopping they the counter staff thought they had the right to cause an unnecessary scene and ban me even though I had explained to the staff incharge who I was”
“I ordered £180 home delivery today. The order was due between 7 and 8 am
No delivery . No phone call or text .
Eventually got through to customer service after 40mins to be told they couldn't find my address so left
Delivery not able now until 8pm tonight .as the food ordered was for today I have had to cancel. I have asked for a refund however this will take 5 working days to process. Complete waste of time and money . Wish I had not used your company.”
“Sainsbury are ripping off their customers who buy diesel. The RAC have confirmed this.
I can't do much about it because the supermarkets run a cartel on fuel. I've stopped grocery shopping at Sainsbury in protest and now shop at the discount stores. I'll probably never go back.”
“Took advantage of their 25% wine discount offer. One substitution, which was OK, but the price on one of the other selections had gone from £5.50 a bottle to £7 overnight without any explanation. When I tried to contact customer services the woman I spoke to didn't understand English! I'm now taking it up as an unauthorised transaction with the card provider. Order number was 727464642.”
“They don’t even deserve one star. Ordered groceries. Never showed up. Rang up to complain and get my order delivered again. The overseas call centre woman put the phone down on me when I asked for her supervisor. Keep in mind this is also their dedicated customer services number so these people should be trained to deal with irate customers. Finally got my groceries redelivered 2 hours later than agreed and was chatting to the delivery man who told me that the man who was supposed to deliver to me before is a man who refuses to climb any stairs, so probably returned saying nobody was home. What kind of people is this company employing???? Totally disgusted. Won’t be shopping with them again.”
“I ordered click and collect from the Grantham store, I ordered 2 dozen Sainsburys Large eggs at £2.55 per dozen. Didn't want substitutions but what did I get , 2 boxes of 10 Happy Eggs at £6.90 per 10! Absolute rip off, I have had no response from customer services.”
“I attempted to call 2 Sainsburys stores to find out about clothing stock availability (on the advice of a Sainburys colleague) but Sainsburys now have a new automated service which ensures you never get through to a store. The automated voice tells you it does not understand your request and promptly cuts you off. This is a new low for Sainburys....or maybe this is some sort of joke?”
“Your staff treating me like a criminal, would not mind but I was at the till paying for items from Sainsbury’s and I get interagated by a purchase from Argos… Karen from northfield Birmingham store,shouldn’t judge people and let the security do there job…”
“The click and collect service is really awful. Orders not ready at the allocated time and no apology . Too many substitutions which don’t resemble what you order. I really think they should seriously look at the service provided and if it can’t be improved give up doing it . It is just a joke”
“I was absolutely furious today as my delivery was 2.5 hours late without any kind of communication at all, so I was just waiting and waiting. When the driver arrived, no apology at all either. When I called Customer Service I was eventually told with a rather disinterested voice that the driver should show up in about half an hour - over an hour later he arrived at last. I'm not sure what's going on at Sainsburys, but I had a similar experience with the delivery showing up over an hour late, no call, no indication or apology once they finally arrived. So not happy about this level of service, bearing in mind my shop was of a substantial amount, then I would expect a minimum level of service which the last 2 times was absolutely non-existant !!! It spoilt my entire afternoon sitting by the window like an idiot !! I sure hope Sainsbury will get their act together for maybe another shop at Sainsbury, not sure at this stage, if I want to experience something like that again as a 2 hour 45 minutes delay is not acceptable at all. So beware, you may have to face similar delays potentially !!”
“Female driver refused to deliver to me order ,she told me to come and collect from her van!!! She don't have where to park???! Never ever I had a problem with sainsburys delivery,always they had where to park and was delivering without problems ! Always was drivers mens,but this time female and refusing to deliver! She didn't ask me for assistant ,she ask me to come and collect delivery from van!!! Is big different! Custumer service wasn't helpfull at all !! GRAYS ! ESSEX
Your Sainsbury’s order 719537349
Shame !”
“Just had a Sainsburys Taste the Difference Lamb Mousaka for 2 persons,
having previously bought and enjoyed this product, we bought another one but unfortunately this one was awful, the aubergines were just skins and so tough they couldn't be eaten. Not Certainly Taste the The Difference as nearly half the Mousaka inedible. Needless to say we won't be buying this product again.
1 out of 5”
“Have tried to smart shop twice and failed miserably. The handset would not scan some items and it timed me out during both shops. Some items (peppers) could not be scanned or weighed. Some scans did not match the price shown on the label. Every time it went wrong I had to search for someone to help. When my hangset died all the items had to be scanned again. Likewise when I failed the check because my husband had put cakes in without telling me. I am nearly 80 and it all takes too long. If those who can do it get better prices I will not be using Sainsburys.”
“I would give zero if i could. Customer service nasty and not helpful, in other word they just don't give damn for anything. You order home delivery and getting nothing of what you ordered, you order click and collect and still getting nothing, and you will get email only on the day of collection when you made plans and dedicated time for this. Don't see point of pre-orders if you are not getting anything and idea that they collect it from the shelf on the day of collection. Well i can do shopping then myself or ask friends or family, why should i pay for that? absolutely horrible service”
“Do not order online!!!! On the day of collection they do not have half the goods in stock or they do but in a different store. Appalling customer service, useless, waste of time. Will not set my foot in that shop again”
“Bloody Saiansbury has done it again!!!
Fourth time.
Can you do anything right??
I ordered 15 Reeses pieces - the reason for the whole order and you delivered 2 - TWO???? It is not out of stock - just service ‘forgot’ to put them in. What the heck?
Are you hiring brainless or illiterate people??
I placed orders with you 4 times - never delivered.
No wonder you are in trouble and should be.
Never your customer - ever.
Btw - never got my last refund frin July 22”
“ordered 3 large smoked gammon joints and 1 large turkey crown .placed order 2 weeks before christmas for collection on 23rd . on collection day was offered 1 small non smoked gammon and 1 medium turkey crown . thank god my local butcher saved the day or there would have been no christmas dinner . will never order from sainsburys again.”
