Sainsbury's Reviews

"I\u2019m reporting a serious issue with a molded tortilla wrap I purchased at Sainsbury Chiswick (31 Essex Place, W4 5UT) on 5th July at 20:49. While preparing dinner shortly after purchase, I discovered severe mold on one of the wraps \u2014 but by then, my wife and I had already eaten some. We were extremely distressed by the idea that we might have consumed mold and ended up vomiting out of anxiety. We also had to throw away all other food items that had been prepared with the wraps. In addition, I noticed that bacon I had recently purchased from the same store had gone off before its expiry date, despite being unopened. Out of concern for our health, I discarded nearly all the products from that shopping trip. This wasn't the first time I experienced Sainsbury meat products spoiling before their expiry date, but this incident was serious enough that I felt I had to formally raise it. I reported the issue on 6th July via Facebook Messenger but was disappointed by the response \u2014 a \u00a330 goodwill voucher with no meaningful explanation or indication of how they plan to address the problem. They also refused to acknowledge any responsibility for the other discarded products or the health concern this caused. It\u2019s deeply concerning that a major retailer responds to such a serious issue with minimal compensation and no clear plan to prevent similar incidents in the future. I believe this reflects a wider problem with product quality and customer care."

"I\u2019m reporting a serious issue with a molded tortilla wrap I purchased at Sainsbury Chiswick (31 Essex Place, W4 5UT) on 5th July at 20:49. While preparing dinner shortly after purchase, I discovered severe mold on one of the wraps \u2014 but by then, my wife and I had already eaten some. We were extremely distressed by the idea that we might have consumed mold and ended up vomiting out of anxiety. We also had to throw away all other food items that had been prepared with the wraps. In addition, I noticed that bacon I had recently purchased from the same store had gone off before its expiry date, despite being unopened. Out of concern for our health, I discarded nearly all the products from that shopping trip. This wasn't the first time I experienced Sainsbury meat products spoiling before their expiry date, but this incident was serious enough that I felt I had to formally raise it. I reported the issue on 6th July via Facebook Messenger but was disappointed by the response \u2014 a \u00a330 goodwill voucher with no meaningful explanation or indication of how they plan to address the problem. They also refused to acknowledge any responsibility for the other discarded products or the health concern this caused. It\u2019s deeply concerning that a major retailer responds to such a serious issue with minimal compensation and no clear plan to prevent similar incidents in the future. I believe this reflects a wider problem with product quality and customer care."

"I\u2019m reporting a serious issue with a molded tortilla wrap I purchased at Sainsbury Chiswick (31 Essex Place, W4 5UT) on 5th July at 20:49. While preparing dinner shortly after purchase, I discovered severe mold on one of the wraps \u2014 but by then, my wife and I had already eaten some. We were extremely distressed by the idea that we might have consumed mold and ended up vomiting out of anxiety. We also had to throw away all other food items that had been prepared with the wraps. In addition, I noticed that bacon I had recently purchased from the same store had gone off before its expiry date, despite being unopened. Out of concern for our health, I discarded nearly all the products from that shopping trip. This wasn't the first time I experienced Sainsbury meat products spoiling before their expiry date, but this incident was serious enough that I felt I had to formally raise it. I reported the issue on 6th July via Facebook Messenger but was disappointed by the response \u2014 a \u00a330 goodwill voucher with no meaningful explanation or indication of how they plan to address the problem. They also refused to acknowledge any responsibility for the other discarded products or the health concern this caused. It\u2019s deeply concerning that a major retailer responds to such a serious issue with minimal compensation and no clear plan to prevent similar incidents in the future. I believe this reflects a wider problem with product quality and customer care."

"rotten fruit and veg are a norm now? Is this Sainsbury's way?"

"I normally never leave reviews but this has enraged me so much.....\r\n\r\nCopied text from my comment left at the Sainsbury's Facebook page.\r\n\r\nMy delivery arrived today just an hour after receiving an email to say that I would be receiving five bottles of Codorniu Cava Brut and not seven as ordered. Under the number 5 was written the amount those five would cost, which was \u00a337.50. That works out to be \u00a37.50 a bottle. On ordering, I took advantage of your well publicised 25% off 'any' wines if ordering six or more with the offer. I ordered ten bottles altogether, seven Codorniu and three different wines. The Codorniu should have been \u00a35.64. My main reason for buying online from Sainsbury's for the first time ever was due to this offer. I had started an order with Tesco but checked your offers on wine and switched. If you were out of stock of the Codorniu then that would be fine to reduce my order and refund me the difference, taking into account the 25% discount. But you are not out of stock. I have just checked and you are in stock. So why was my order reduced? And why was my reduced order then billed without the discount, which I was still entitled to due to having bought eight bottles (5+1+1+1)? Was my order intentionally reduced so that the discount could be removed and you could charge the full price for the wine? I suspect so. I quick Google search shows that other people have experienced the same thing. An article in This is Money in January discussed the exact thing happening to another customer. How many customers have bought from you having seen this offer, only to find the offer has not been honoured? I have made three long phone calls today, taking up valuable time and energy, and come to the conclusion your system is set up to deprive customers of this discount. Most people will not notice the 25% reduction has been cancelled. Most people will assume a big company such as Sainsbury's would have their systems set up so that customers can rest assured they are not being cheated. Most customers are busy and don't have the time to check these things. Does Sainsbury's habitually take advantage of this fact? I am absolutely appalled that this has happened and even more appalled that it's been going on for so long. I will be contacting Trading Standards and asking them to consider this as fraud. How many people have been deprived of this offer they were entitled to? #payitbackSainsburys"

"I am surprised and very pleased with the 2 sweaters that I bought last spring at the Watchmoor Park store. I have just started to wear them. They look great and feel exceptionally soft and warm. One is off-white with cherry\/strawberry applique at the front and the other has an animal print pattern at the front on light grey base colour and a flattering diagonal line across the front. I don't usually buy clothes at a supermarket but these caught my eye at the time and I am delighted with them. From now on I will be doing a detour from the food shelves to the clothes! You won't see a TU labels in the jumpers because I always cut out labels from new clothes if they are scratchy. Anyway, thank you Sainsbury's!"

"I am surprised and very pleased with the 2 sweaters that I bought last spring at the Watchmoor Park store. I have just started to wear them. They look great and feel exceptionally soft and warm. One is off-white with cherry\/strawberry applique at the front and the other has an animal print pattern at the front on light grey base colour and a flattering diagonal line across the front. I don't usually buy clothes at a supermarket but these caught my eye at the time and I am delighted with them. From now on I will be doing a detour from the food shelves to the clothes! You won't see a TU labels in the jumpers because I always cut out labels from new clothes if they are scratchy. Anyway, thank you Sainsbury's!"