“I normally never leave reviews but this has enraged me so much.....
Copied text from my comment left at the Sainsbury's Facebook page.
My delivery arrived today just an hour after receiving an email to say that I would be receiving five bottles of Codorniu Cava Brut and not seven as ordered. Under the number 5 was written the amount those five would cost, which was £37.50. That works out to be £7.50 a bottle. On ordering, I took advantage of your well publicised 25% off 'any' wines if ordering six or more with the offer. I ordered ten bottles altogether, seven Codorniu and three different wines. The Codorniu should have been £5.64. My main reason for buying online from Sainsbury's for the first time ever was due to this offer. I had started an order with Tesco but checked your offers on wine and switched. If you were out of stock of the Codorniu then that would be fine to reduce my order and refund me the difference, taking into account the 25% discount. But you are not out of stock. I have just checked and you are in stock. So why was my order reduced? And why was my reduced order then billed without the discount, which I was still entitled to due to having bought eight bottles (5+1+1+1)? Was my order intentionally reduced so that the discount could be removed and you could charge the full price for the wine? I suspect so. I quick Google search shows that other people have experienced the same thing. An article in This is Money in January discussed the exact thing happening to another customer. How many customers have bought from you having seen this offer, only to find the offer has not been honoured? I have made three long phone calls today, taking up valuable time and energy, and come to the conclusion your system is set up to deprive customers of this discount. Most people will not notice the 25% reduction has been cancelled. Most people will assume a big company such as Sainsbury's would have their systems set up so that customers can rest assured they are not being cheated. Most customers are busy and don't have the time to check these things. Does Sainsbury's habitually take advantage of this fact? I am absolutely appalled that this has happened and even more appalled that it's been going on for so long. I will be contacting Trading Standards and asking them to consider this as fraud. How many people have been deprived of this offer they were entitled to? #payitbackSainsburys”
“Twenty years ago I visited the Sainsbury's on Cromwell Road in London. What an experience! A grocery store outside of the U.S. that was innovative, clean, well stocked with a great selection, and offering unbeatable service. I returned to London just two weeks ago anticipating a return to Sainsbury's. What did I find? Not the same Sainsbury's. I found a run down, extremely dirty, poorly and hastily stocked former shell of what used to be a dazzling gem. Imagine my surprise to find 2 or 3 aisles in the middle of the store with a jumble of poorly made cheap clothing? Why on earth is this necessary in a grocery store. Selection of food was poor and inadequate. Many food categories have been cut back dramatically, especially in the dairy and fresh meat departments. Food quality in the produce department offered undersized, past their freshness, vegetables. I could go on and on with the disappointments. I'm just so disappointed.”
“Dreadful experience with failed delivery. Placed an order for delivery and had a time slot for the following day. The delivery never arrived so their customer service was contacted. They said that payment had not gone through and that there must be a problem with our bank account. This was clearly not the case but they argued otherwise in a rather rude and demeaning manner. The representative was incredibly unhelpful and argued that we would either have to travel to store or wait another day for the delivery. We double checked our bank account and of course there was not a problem with it. We found it impossible to complain to their customer complaints line and gave up after holding for over half an hour on the phone. As a regular weekly paying customer we have to ask 'is this the way we should be treated' NO and we will be taking our business to a more polite company.”
“On going to buy McVities plain chocolate biscuits, signed at £2 on special offer, I was surprised to be charged £3 at the checkout. As trading standards law dictates that one should pay the price advertised and signed as such. I queried with the assistant at the till. She asked a senior colleague to check. Colleague came back saying, "No, they are £3. I returned to the aisle, to see that the sign had been changed to £3.00 per pack. VERY SHARP PRACTICE, SAINSBURYS CHISLEHURST!!!”
“Bought car insurance of them and didn't check the reviews because I have always trusted Sainsbury's, can't get in touch they won't contact me and its a week since I had the accident, Our family won't be using Sainsbury's again for anything.”
“I have been a Sainsburys shopper for 15 years now and our weekly shop is on average £200 a week.
Two years ago, we made a decision to buy our fresh fruit from a local greengrocer, as Sainsburys fruit was either too raw or too bruised. I may buy the occasional prepackaged and washed fruit and accept I have to pay extra for that service but even now as I'm writing to you, I'm eating a pomegranate, which claims it's in date, but the packet has swelled and it tastes very acidic?
Yesterday I arranged a delivery from Sainsburys for 9.30 am. The delivery driver was very distressed and couldn't find all our food. Further more, his handset had broken so he couldn't contact the store. He pointed out that after his shift he would find my food and call me, or at least get someone else to drop it off later.
I waited for that call yesterday and not a sound from Sainsbury's.
Today, I had to call customer services. I was greeted by a lady that had a hard time understanding me, in the same way I had a hard time understanding her. Eventually, the missing food was recorded and added up. She told me she would give me a food voucher for this amount. I told her I didn't want a voucher and I wanted the money for the missing food to be reimbursed on my card.
V or Fee (the customer's services name) was unable to give me a refund, but she would arrange for someone to call me about getting a refund. However, this could take between 3-5 days.
I wish I could tell you that this was the first time this happened but there's been many times my transactions have not run smoothly. I don't get paid by Sainsburys to micro-manage them but that's what I do, when they make mistakes. I also don't have the time to wait around and listen for their phone call. I opt for a delivery service because I'm a busy person. Go figure?
But why do I feel Sainsburys are taking me for granted? They want to give me a voucher, so I'll have no choice but to shop with them. But enough is enough, I'm taking my £200 a week and spending it elsewhere.”
“have always used sainsburys and been very happy but just don't know what's gone wrong lately and tonight order was just the icing on the cake half of my items missing god knows where they are anywhere but here where they should be and the other half substitutions and what a joke that was they certainly must have brain dead or blind pickers as how on earth and why would you even contemplate changing napkins for paper cups can't wipe my hands on paper cups honestly and how can you even think of changing 15kg of sainsburys dry dog food for a 250g bag of dog treats I mean seriously how am I supposed to feed 6 dogs for a week on a small bag of dog treats I ask you it's just unbelievable. Come on sainsburys get your act together.”
“I would give them a zero but don't give you the option. Ordered a click and collect food order for the dawlish store for 15/10/22. Received a phone call on the morning to say they had no drivers but could pick up from store at anytime. The only thing they forgot to say was which store. Turned up at dawlish to be asked numerous times if it was definitely a food order. Now I do now what I ordered and showed her my email to still be asked if it was a food order. Got manager and he wasn't interested that it wasn't his problem cos it comes from another store. Made out it was my fault. No apology and I'd get refund in 5 days. Had to shop there with nothing I'd ordered available. My shop cost me another extra £20 on top. Phoned them after 6 days because I hadn't received my refund to be told I'd collected my shopping I said they were wrong. Had to wait for a phone call and he said he had to put in a request for my refund and that will take another 5-7 days. I ain't happy. Shocking service. Not helpful and don't care about you. I recommend if your down on holiday not to use the click and collect at dawlish. It's not done in-store and brought from else where and they don't care if you get it or not”
“Please can someone from the refund team call me. Payment for order number 666984126 was taken twice on the 28th September. I have made several phone calls but no refund has been processed. I am a really reasonable person but through no fault of my own, I am out of pocket, thank you for your help which is appreciated.”
“My online order was not delivered today I tried calling the number provided but the person I spoke to tried to call the store several times but no one answered if you want to order your groceries online try one of the many other stores Sainsbury's not recommended”
“Sainsbury has decided to remove all offers if you ask for delivery. (Paid delivery) It's also incredibly easy to miss the notice that all your offers are being removed when you pick a delivery slot, so they're probably scamming a lot of people with this. 1 star is too generous.”
“Leek sainsburys Saturday morning.one checkout open with a queue three staff standing around talking. This happens every Saturday. This is not the time l have raised this.time to shop elsewhere”
“Warning do not get anything sent to argos sainsbury Sheffield. Ipad was stolen by a member of staff . Contacted dpd couriers sent me photos of delivery to prove ipad had arrived, sainsbury argos denied ipad was delivered. Contacting Sheffield star to see if they can help”
“2 out of the last 3 orders cancelled due to Sainsbury's issues and not a decent apology in sight - sent me a text message and I had to call a help line (took 30 minutes to answer) which was eventually answered by a rude woman who was more interested in her own ego than finding out what our next option was with the order. Despite me giving her the order number she felt unable to deal with it because i was giving her the name of Trish instead of Patricia!”
“I purchased a Royale spaghetti Bolognese code 2222 from Sainsbury’s, heated it for 4 1/2 minutes in my microwave this product is made by Bombay Halwa Ltd. Everybody please beware of this food it is just full of fat and Gristle “very large lumps” Hardly any Bolognese sauce whatsoever just taste very greasy & fatty. I have eaten some rubbish before but this takes first prize. it’s a pity somebody from Sainsbury’s didn’t taste this before they sold the product or if they did go and take one off the shelf & try it now. It is truly appalling I will try and enclose a picture of this.”
“What customer service? I sent an email to a listed address only to have 'not used' and also advised me to telephone!!!! All their phones are automated so you can't speak to anyone.
So Sainsbury here it is. I purchased a 400g Giraffe stick from Pitwines Poole. Tuff as old boots obviously day old I had to throw my lunch away. Rubbish
I won't even go into Sainsbury's again. I've never had dry bread from Tesco!!”
“I was living on the actual flat on the second floor when became disable with mobility issues. Since then I have living on online shopping. On my notes to the driver it states that I am disable and need my order deliver to my door on the 2nd floor.
I checked on the site about information for the deliveries and they only say "you ask we deliver". My experience has been a challenge, drivers complaining, making me explain my condition some of them in a not polite way, calling me from downstairs so the all building can hear, etc. They claim that the policy is not to deliver above 1st floor without lift, but on Sainsbury's site for customers nothing is mentioned.
Today I was expecting my order and the driver refused to deliver it and left. So besides being disable now I can not have my groceries that I paid for with the delivery charges included.
If they don't want to do it should advertise the conditions in a clear way. Besides should teach their drivers to treat customers with kindness.”
“The smartshop prices dont work. Told by instore staff that a refund will be added to the app but that never happened on any of the four occasions I was forced to pay full price for most of my items reduced on my smartshop app. Its a scam to get you to purchase these items. They know you are not going to put everything back if a few things dont work. Well jokes on you Sainsburys because thats exactly what i did my 5th attempt. You are better off with Tesco clubcard prices, at least the price stated is the price you pay! im still waiting for my refunds but I wont hold my breath.”
