“I've never encountered such a useless dishonest disorganized company. I wasn't able to collect my shopping from clicking clact, and now after spending almost five hours on the phone to then repeating the same information over six days it still no closer to be being refunded.
Their outsource contact center is full of staff that couldn't care less, and who believe it's acceptable to treat customers like garbage. Just a reflection on how Sainsbury's prioritise profit over their people.”
“I missed my home delivery but the driver was very accommodating and we agreed I should collect my order next day. At the Letchworth store I was offered the order with 16 items missing - though a seemingly rotting onion sized avocado, not in the order, was thrown into the crate. (The crate had a paper note in it from the driver so its provenance plus my order number was clear). I had no followup email on the unavailable items. On speaking to staff they hardly believed me and wanted to take hold of my phone to check themselves! I said that since I was making a 10-mile trip just to collect it seemed hardly worth it, and notice of the shortfall should have been given; I might have cancelled the order given the petrol use. Then two packers brought half the missing items out of the store to my car. The "manager" however said I couldn't have these items - next to me, already on my order and given payment authorisation - as "they hadn't been paid for"! All this done with confrontational body language - so much so that I said "you're treating me like a thief". I suggested the system was rigid given the illogicality of it. No staff member was apologetic and certainly not nice about it. I later received, after phoning Sainsburys, a 10pound voucher (only to be used at Sainsburys). All in, bar the driver, a poor, badly coordinated, service that was humiliating.”
“bought cathedral city cheese £4.75 necter price £3. 2/11/23 looked at reciept to
find no nectar price given want back the differance payed to me.same happend
4/11/23 to my wife who asked me to take it back . not even a sorry about that.
eastliegh store so check your reciepts. half hour of my time wasted”
“Visited Sainsburys local Preston 31st October 23 whilst shopping~was very annoyed to say the least that my favourite coffee (Taylors Of Harrogate) Rich Italian Ground 4 had reduced the size of the packaging from 227G-200G not only the size of the packaging the price had gone up from £4.30-£4.70. I shop at Sainsburys every week but will not be buying the above in future WHAT A RIP OFF”
“Sainsbury’s order 787538568
Ordered a few 3 for 2 deals but Sainsbury’s done this :
1. Cath Kidston Christmas sky crackers each are £16 so I added to my delivery 3 in order to get 1 free, they’ve now put 2 in my order so it’s still £32 but where’s the deal? There’s no equivalent substitute either! Shouldn’t you be owing me one more?? So there’s no 3 for 2 deal it’s a bogus advert!
2. Same with Seven Seas Jointcare Supplex & Turmeric with Glucosamine 30 Day Duo Pack it’s supposed to be 3 for 2 deal now I’m only getting 1 of it and substitute are 2 Seven Seas Omega-3 Fish Oil & Turmeric with Vitamin D 30 Day Duo Pack which is not what we want.
So it’s a rubbish 3 for 2 deal if your entire store can’t even have 3 of the same item? Definitely rejecting all these and please don’t advertise 3 for 2 if your store don’t even carry the stocks or your packing team are not bothered to go get more of the stocks to make up the numbers from the storage area. Disgusted!”
“A few months ago I tried to sign up for a sainsburys account for grocery home delivery, it says on the instructions for sign up "Please enter a phone number preferably a mobile number"
I do not have a mobile phone, but as it said "preferably" I would presume it would take a land line number.
However it will not accept a land line number.
So I contacted their customer support using the contact form, they got back to me saying "There is a drop down menu to select a land line", however this dropdown box does not exist, there is only a dropdown box to select different countries.
So I replied back saying that, they got back to me again saying "Just leave out the zero on your land line number", so I tried that, and it still will not let me sign up (it seems to want a mobile only number).
Again I replied saying that, and again was told to use the dropdown menu.
At that point I gave up.
A few weeks ago I tried again to sign up, and got exactly the same problem, and again I was told about the drop down menu and about leaving out the zero with my land line number.
So far I have used (to sort this problem out) there contact form twice, and six or more emails saying it is still not working.
Every time I get a email reply it is from a different named person, and it seems they have no idea what has been suggested previously to me.
So it goes like this :
1st email : use drop down menu.
2nd email : remove zero from land line number.
3rd email : use drop down menu.
4th email : a link to the instructions on how to sign up.
5th email : remove zero from land line number.
6th email : use drop down menu.
And so on, around and around we go
You can see how this is going cant you, they are no help at all.
The last time the person who replied said "they have spoken to the manager and he said just remove the zero from your land line number"
And both times I have used the contact form one of the questions is "would you like us to contact you by email or phone", both times I have asked to be contacted by phone, but they decide to contact me by email instead, they cant even get that right.
I just cannot understand how they can be called customer service at all.”
“it was terrible, i had a heart attack i decided to give it to my dog and it gave him stage 4 alopecia i want a refund sadly my dogged passed away to this nasty food”
“I ordered some Food to Order items to be delivered to our local Sainsburys store. I had the reminder email the previous day but the order was not there when I went to collect. This was for a Gluten intolerant person at our party.
I was offered a refund but this has not arrived. I have phoned customer service(somewhere in South Africa) who have fobbed me off twice now.
I will never use their Food to order option again and am probably never going to see my refund.”
“Just had their disgusting battered cod. No way was it cod! Cheap disgusting batter too!
My dog wouldn't even eat it!
A mince pie was also discarded.
Their food has to be the worst of all supermarkets.”
“Sainsburys support the suffering of beautiful British animals for profit. They have turned against British values and now support Halal slaughter. The British Veterinary Association say non-stun slaughter, shows that animals: (google it)
feel the pain of having there throat slit;
experience a delay in loss of consciousness (lasting up to 2 minutes in cattle); and
are highly likely to suffer pain, suffering, and distress during the cut and bleeding. Sainsburys should be ashamed. And you the customers should stop using there blood stained stores, Brighouse is one of many”
“20/08/23 I called into Newport Sainsbury after a hospital visit. I live THIRTY miles away and wanted a cooked chicken as a quick meal when I got home. It was DISGUSTING. Tough as leather. It all had to be binned. I tried to ring the store but apparently they don't answer on weekends and eventually got connected to their CARELINE. Told to return the chicken to the store for a full refund. Yeah right. I'm going to drive 30 miles for £5..75. They just didn't care.”
“Visited this store approx 30 minuets ago.
I have previously been dozens of times over the years.
Today I purchased a few small items as well as a case of 8 soft drinks.
As my reusable bag is soft cotton the top kept folding back itself when I tried to put the drinks in it I asked the server on the till to hold the top of the bag open for me
The following reaction from her, a mature petite Asian lady honestly shocked me..
I wont waste time putting I the quotation/speech grammar, but I am sure you can pick up direction of the conversation.
Can hold the bag open for me
Why
Because it keeps folding down
Cant you do it yourself?
No, I could use your help
I wasn't about to explain I suffer from server arthritis in my left hand.
You could do it yourself
I really can't
I think you can
I cant, are you going to hold the bag open for me?
No
Why?
Her reason?
Its not my job to help you.
If this wasn't a verbatim recollection it would be almost unbelievable.
I am aware this individual has been at this particular Sainsburys for some considerable years, however I cant help feel that familiarity has breed contempt for the customer.
I have always considered Sainsburys at the higher end of the supermarket market in quality & customer service, however this individual has badly let down the Sainsburys brand & even at a sub conscious level I will be purchasing weekly shop & daily top ups at one of your competitors.
This is regrettable & could have been so easily avoidable with just a literal 5 seconds assistance.”
“Returned sandals bought 5 weeks as they were falling apart after minimal wear,
Rayleigh Weir branch, no receipt, Manager was not interested said they looked worn, thought that was why I bought them. Did not want to know quoted 30 days return policy, I said sandals should last the summer. SANDALS NOT FIT FOR PURPOSE.”
“Thankyou to Rachel for your help yesterday, Stamford Lincolnshire store, all staff at Stamford are so helpful and friendly, unlike some stores, nothing is too much for them, without Rachel’s help I couldn’t have managed big thankyou to her”
“Booked an order at the weekend for delivery this morning (Wednesday). Received an email confirming payment and the time and date of delivery from Sainsbury. Received an email this morning (Wednesday) to say that there had been a problem with the payment and to speak to my bank. Spoke to my bank who said there had been no issue on their end. Went back to Sainsbury and the order was re-booked for delivery between 1 and 2 pm the same day. The order did not arrive. When I phone them yet again, was first told that the order had been cancelled because of an issue with payment, when I said that I had spoken to one of their colleagues who had put the payment through with no problems and had confirmed the order would be delivered this afternoon. The lady then said she had to check with the branch and then said the branch said they had not received any confirmation that the order had been re-booked. But as a way of saying sorry, she would give me a voucher, but I would need to spend online, with my next order. When I said I would make a complaint on their online survey after the call, she put the phone down. I have been a customer of Sainsbury for decades, but not for much longer. Absolutely disgraceful.”
“T My online order was never delivered. They never reached out . When I called, they finally admitting that the order was never delivered and they would issue the refund within 5 to 10 working days. The refund never arrived, so I called again. After several phone calls where they hung up on me or put on hold for hours, I managed to open a second case, once again they told me the store manager would contact me to apologise and confirm the refund, it never happened. I disputed the transaction with my bank and the supermarket rejected my query saying that the order was delivered . I am currently on hold, over 65 minutes waiting to be transferred to the complaint department. Really poor customer service , trying to get money for orders that have never been delivered. I am shocked .The store is Nine elms .”
“Why do big corporations including Sainbury's use club card and non- club card prices? This is against a fair price and customer care only trying to get more out of this silly marketing which we will not fell for and will not let corporations monitor our shopping habits on 1-1 level. I simply refuse to buy products where there 2 different prices for 1 product and, where possible, I don't even go to the shops where they have adopted such unfair and discriminatory approach. Don't know why people follow this nonsense and believe they have saved money. Don't let them like to treat us like heard of sheep.”
