“I visited Sainsbury’s Preucefield Argos dept., On Friday 21 June @ app., 3 pm . My purchase was to be a 4 wheeled disabled walker £95 , I gave the assistant my e= mail address, he found the product I required on the floor computer I told him I would be paying cash , he asked me for my telephone number , I do not know my number offhand , he refused to sell me the product , he then asked the manageress if I could make the purchase she said NO. Why I asked . It’s so we can inform you when you can collect item . Your adv clearly says your pick up time will be ? So why the need for my number he had my e-mail . I WAS a regular Sainsbury’s customer shopping at Sprucefield twice or more per week . Spot customer services training dept”
“Visit Monday 8-30 no service at the tills and the kiosk would only serve me with 5 items no one in front of me or behind no queue very poor service I ask for my other items 5 next but was refused and the assistant just walked away ?”
“Have been a customer for years and have used delivery since Covid but I am now looking to shop elsewhere! Nearly every delivery I am being given short date items, already out of date and more recently poor quality chicken to the point it is green within a couple days of delivery. Absolutely disgusting and all you get is the Customer centre saying they will let the store know!”
“Latest trick is to only have 1 or 2 tills open to bully you into using self checkout.
I don't have an employment contract with you and I don't work for free
So I will wait by the till for as long as it takes. I don't care. All you do is put your own staff under pressure, not me.”
“Sainsbury's Colwick, Netherfield Overcharging: Here how Sainsbury's negate any real savings on your Nectar Card. Example: Bought two jars of Douwe Egberts coffee at £7.49 each. At the till presented Sainsbury's Nectar Card and a discount appeared of £1.40. Went over to Aldi and price there is £6.50 each, so i was worse off by 0.60p proving that Sainsbury's price up their products and discount down but are STILL more expensive overall than other supermarkets.”
“Waiting patiently in a queue, when Imama the staff person rudely pushed between me and counter. I pointed out that it’s not good manners and she called me an “Idiot”. Not good brand advertising and simply small minded classless person.”
“Ordered my groceries from Sainsburys a few days ago for delivery today, waited 2 hours then called them as it hadn't arrived. They had cancelled the order, hadn't notified me though. Now I'm disabled and cannot get out to do the shopping at the drop of a hat so they've left e without even basics of bread and milk. The customer service woman was rude, u helpful, unapologetic and refused to let me speak to a supervisor. They claim to be the best supermarket, absolutely not, will stick with TESCO.”
“I am extremely disappointed in Sainsburys' decision to boycott GB News. As a loyal customer who frequently shops at their supermarket, I cannot support a company that seeks to silence different viewpoints and opinions. GB News provides a much-needed alternative perspective in the mainstream media landscape, and it is concerning to see a major retailer like Sainsburys cave in to pressure and attempt to silence a legitimate news outlet. Boycotting GB News not only goes against the principles of free speech and diversity of thought, but it also alienates a significant portion of their customer base who value the content and reporting provided by GB News. I urge Sainsburys to reconsider their stance on this issue and uphold the values of inclusivity, tolerance, and respect for differing opinions. As a consumer, I will be taking my business elsewhere until they rectify this situation.”
“Thought I would enjoy a tin of the new Sainsbury’s Chicken Chowder. Well at £1.65. per SMALL sized tin I was expecting it to have some flavour. However, absolutely no flavour at all. What a waste of money!! Don’t waste yours!”
“I’ve been a customer of Sainsburys for some time, but I am not seeing the great food that it used to sell. Finding that their meat not up to standard. Loads of ready meals. I bought potatoes last week but they went off in a few days. The prices are high for the unacceptable food.”
“My online shopping comes from Sainsbury’s Harringay store and after this weeks experience I will never shop with Sainsbury’s again. I expected my order between 11 and 12 yesterday and when it had not arrived by 5.00pm I started to make phone calls. After numerous calls and waiting time I was told that my payment had been declined even though the money had left my bank account. I was the told that there had been a mix up with the orders and after a dozen calls and hours of waiting time was assured that my shopping would arrive this morning but guess what, it didn’t arrive and after lots more calls was told that they could not deliver and suggested I collect the order even though the store is miles away. I cancelled the order asked for a refund and will NEVER, NEVER shop with Sainsbury’s again.”
“Worst and appalling customer service.
I was served by Emy the manager at folders green . She looked and talked like a school girl .
Very inexperienced and unhelpful .
Can't Sainsbury's employ a proper adult ,trained manager who knows a bit about consumer's rights? Perhaps they don't want to pay someone who is knowledgeable. Sainsbury's would lose more by being mean. Go to M&S and even Auldy's and Waitrose with much better products and customers service . Avoid avoid avoid”
“have being shopping with sainsburys for many..many years; and sinces +-8..9..months ago,most of my shopping has arrived damaged,I have being WATCHING"the drivers,when upon arrival's just,with back doors from the truck widely opening,I have being seing they just THROWS!,items from 1 basket to another,without any respects for others people's private propeties!"Unscrupulous,disrespectful and very ARROGANTS;" Managments+DRIVERS!!!APPALLING!!”
“I shop at Sainsbury’s weekly. The last few weeks, the quality of their meat has been absolutely awful. I had pork chops that was supposed to be loin were absolutely terrible. I’m now cooking chicken breasts that again are absolutely awful quality. What has happened to Sainsbury’s? The quality Has gone downhill rapidly in the last few months. I am thinking of changing supermarkets”
“Disgusting, talk about looking after your customers, what a load of rubbish, owe me money but told me I had to read the terms & conditions, never again, beware anyone who shops with them. Never had issues with ocado or Waitrose & Morrisons. Never again.”
“Shameless sainbury didnt not let me in the shop on old kent road with my setvice dog .They made me feel small and humilated shame on sainsbury for all disabled people Asif the manangner and the sucrurty gauard are bullys”
“Spoke to Briassa (or Greasa) in customer service about our online delivery. Firstly she should not be working in customer service. We had an online delivery and don’t drink alcohol. All delivery drivers inform us of substititions, the one today didn’t and we made the order last last night. When we called to say we hadn’t been informed of any substitutions and non-alcohol drinks had been replaced with alcoholic wine, we were told that there is nothing we can do and if we want it refunded, then we need to drive 25 miles away to our local Sainsbury’s. Not good enough. Won’t use Sainsbury’s for groceries again!”
“My wife and I regularly shop in the store at Knaphill but may seriously review this if the shambles we encountered today continues empty shelves empty boxes on shelves and on the floors not cleared, spills not cleared promptly lots of regular products not on the shelves the store looked like the night stocking had not taken place and then to top it all another till scan in a row. Worst shop ever in this store.”
