I have been a Sainsburys shopper for 15 years now and our weekly shop is on average £200 a week. Two years ago, we made a decision to buy our fresh fruit from a local greengrocer, as Sainsburys fruit was either too raw or too bruised. I may buy the occasional prepackaged and washed fruit and accept I have to pay extra for that service but even now as I'm writing to you, I'm eating a pomegranate, which claims it's in date, but the packet has swelled and it tastes very acidic? Yesterday I arranged a delivery from Sainsburys for 9.30 am. The delivery driver was very distressed and couldn't find all our food. Further more, his handset had broken so he couldn't contact the store. He pointed out that after his shift he would find my food and call me, or at least get someone else to drop it off later. I waited for that call yesterday and not a sound from Sainsbury's. Today, I had to call customer services. I was greeted by a lady that had a hard time understanding me, in the same way I had a hard time understanding her. Eventually, the missing food was recorded and added up. She told me she would give me a food voucher for this amount. I told her I didn't want a voucher and I wanted the money for the missing food to be reimbursed on my card. V or Fee (the customer's services name) was unable to give me a refund, but she would arrange for someone to call me about getting a refund. However, this could take between 3-5 days. I wish I could tell you that this was the first time this happened but there's been many times my transactions have not run smoothly. I don't get paid by Sainsburys to micro-manage them but that's what I do, when they make mistakes. I also don't have the time to wait around and listen for their phone call. I opt for a delivery service because I'm a busy person. Go figure? But why do I feel Sainsburys are taking me for granted? They want to give me a voucher, so I'll have no choice but to shop with them. But enough is enough, I'm taking my £200 a week and spending it elsewhere.