“have always used sainsburys and been very happy but just don't know what's gone wrong lately and tonight order was just the icing on the cake half of my items missing god knows where they are anywhere but here where they should be and the other half substitutions and what a joke that was they certainly must have brain dead or blind pickers as how on earth and why would you even contemplate changing napkins for paper cups can't wipe my hands on paper cups honestly and how can you even think of changing 15kg of sainsburys dry dog food for a 250g bag of dog treats I mean seriously how am I supposed to feed 6 dogs for a week on a small bag of dog treats I ask you it's just unbelievable. Come on sainsburys get your act together.”
“I would give them a zero but don't give you the option. Ordered a click and collect food order for the dawlish store for 15/10/22. Received a phone call on the morning to say they had no drivers but could pick up from store at anytime. The only thing they forgot to say was which store. Turned up at dawlish to be asked numerous times if it was definitely a food order. Now I do now what I ordered and showed her my email to still be asked if it was a food order. Got manager and he wasn't interested that it wasn't his problem cos it comes from another store. Made out it was my fault. No apology and I'd get refund in 5 days. Had to shop there with nothing I'd ordered available. My shop cost me another extra £20 on top. Phoned them after 6 days because I hadn't received my refund to be told I'd collected my shopping I said they were wrong. Had to wait for a phone call and he said he had to put in a request for my refund and that will take another 5-7 days. I ain't happy. Shocking service. Not helpful and don't care about you. I recommend if your down on holiday not to use the click and collect at dawlish. It's not done in-store and brought from else where and they don't care if you get it or not”
“Please can someone from the refund team call me. Payment for order number 666984126 was taken twice on the 28th September. I have made several phone calls but no refund has been processed. I am a really reasonable person but through no fault of my own, I am out of pocket, thank you for your help which is appreciated.”
“My online order was not delivered today I tried calling the number provided but the person I spoke to tried to call the store several times but no one answered if you want to order your groceries online try one of the many other stores Sainsbury's not recommended”
“Sainsbury has decided to remove all offers if you ask for delivery. (Paid delivery) It's also incredibly easy to miss the notice that all your offers are being removed when you pick a delivery slot, so they're probably scamming a lot of people with this. 1 star is too generous.”
“Leek sainsburys Saturday morning.one checkout open with a queue three staff standing around talking. This happens every Saturday. This is not the time l have raised this.time to shop elsewhere”
“Warning do not get anything sent to argos sainsbury Sheffield. Ipad was stolen by a member of staff . Contacted dpd couriers sent me photos of delivery to prove ipad had arrived, sainsbury argos denied ipad was delivered. Contacting Sheffield star to see if they can help”
“2 out of the last 3 orders cancelled due to Sainsbury's issues and not a decent apology in sight - sent me a text message and I had to call a help line (took 30 minutes to answer) which was eventually answered by a rude woman who was more interested in her own ego than finding out what our next option was with the order. Despite me giving her the order number she felt unable to deal with it because i was giving her the name of Trish instead of Patricia!”
“I purchased a Royale spaghetti Bolognese code 2222 from Sainsbury’s, heated it for 4 1/2 minutes in my microwave this product is made by Bombay Halwa Ltd. Everybody please beware of this food it is just full of fat and Gristle “very large lumps” Hardly any Bolognese sauce whatsoever just taste very greasy & fatty. I have eaten some rubbish before but this takes first prize. it’s a pity somebody from Sainsbury’s didn’t taste this before they sold the product or if they did go and take one off the shelf & try it now. It is truly appalling I will try and enclose a picture of this.”
“What customer service? I sent an email to a listed address only to have 'not used' and also advised me to telephone!!!! All their phones are automated so you can't speak to anyone.
So Sainsbury here it is. I purchased a 400g Giraffe stick from Pitwines Poole. Tuff as old boots obviously day old I had to throw my lunch away. Rubbish
I won't even go into Sainsbury's again. I've never had dry bread from Tesco!!”
“I was living on the actual flat on the second floor when became disable with mobility issues. Since then I have living on online shopping. On my notes to the driver it states that I am disable and need my order deliver to my door on the 2nd floor.
I checked on the site about information for the deliveries and they only say "you ask we deliver". My experience has been a challenge, drivers complaining, making me explain my condition some of them in a not polite way, calling me from downstairs so the all building can hear, etc. They claim that the policy is not to deliver above 1st floor without lift, but on Sainsbury's site for customers nothing is mentioned.
Today I was expecting my order and the driver refused to deliver it and left. So besides being disable now I can not have my groceries that I paid for with the delivery charges included.
If they don't want to do it should advertise the conditions in a clear way. Besides should teach their drivers to treat customers with kindness.”
“The smartshop prices dont work. Told by instore staff that a refund will be added to the app but that never happened on any of the four occasions I was forced to pay full price for most of my items reduced on my smartshop app. Its a scam to get you to purchase these items. They know you are not going to put everything back if a few things dont work. Well jokes on you Sainsburys because thats exactly what i did my 5th attempt. You are better off with Tesco clubcard prices, at least the price stated is the price you pay! im still waiting for my refunds but I wont hold my breath.”
“Basically the wholeorder was off and when I tried to call I was put through,to South Africa who couldn’t help.
Everything was semi opened.brown and found smelling,how they dared delivered the order which was well over £150 was beyond me,
Never ever again,disgusting”
“Had an online delivery the food was just about expired. Within a day the carrots had gone to mush the bread was stale the next day. Don’t be fooled by their Irish/ British meat. So far the meat is disgusting we had two steaks one sirloin one ribeye. The meat was a grey colour when cooked and did not look or taste anything like steak. The cubes steak is tasteless also grey when cooked. Disgusting. It all went in the bin.
The tomatoes arrived already mushy and soft as did the lettuce with only one day to go before it expired. We ordered loose jersey potatoes they were no where near jersey potatoes. They must have just given us any old potatoes to get rid of them. Spent about £100.00 will never use this store again. Avoid at all costs. It used to be quality. Now it’s pathetic.”
“I was approaching Northfield Branch of Sainsburys and was disgusted to see a child undo the packaging from a vape product, drop it on the ground outside the shop and begin smoking. When I went into the kiosk, I asked them to check who it was and remind them that buying/ selling tobacco products to people clearly below 18 was illegal (child protection/ duty of care) and gave the shop an even worse reputation.
They asked if I'd seen her actually buy it, but she came out of the shop and unwrapped it right in front of me. The staff responded by shrugging and diddling off to do nothing, like they usually do.
I'm glad I shop at Aldi. It's far cheaper, the staff are well-trained and attentive and there is security and senior staff present to prevent breaches in the law.”
“Sadly sainsburys appears to have become a very below par quality supermarket with sky high prices and are quite happy to blatantly rip the consumer off. Awful fresh produce that looks like its been sat on the shelf for weeks. Blatant high prices for basic staples compared to other big supermarkets. As for fuel, well they never pass on price decreases do they, they are just ripping us all off.
Shameful excuse of a supposedly top end supermarket. They need to take a long hard look at their business model or go bust.”
“Today was my final order using Sainsburys online shopping. I really have had enough and am fed up with having to go shopping to get the items they are unable to supply which rather defeats the whole object of having your shopping delivered. Why is it that so many items are available when you place your order but when it comes to you order being picked in store have run out.
I would like to think that whoever picks my order would give some consideration and try and get close to what I would choose myself if shopping in store. Unfortunately it appears that their remit is to unload items that are near to their use by date or (in the case of fresh produce) are either too small or slightly the worse for wear.
Anyhow I have had enough of disappearing items, items with one day left on their use by date or items that are either too small or blemished I will NOT under any circumstances use Sainsbury's online shopping again. They have really got to be the worse online shopping service going.”
“Bought fresh veg on Wednesday for Sunday lunch. All of it was rotten by Sunday, kept in the cool drawer of my fridge. Went back today so we could have a delayed dinner. Got home, omg the parsnips were soaking wet through and the carrots were already rotting. Totally disgraceful, I normally would have returned them but besides paying twice for veg the fuel cost doesn’t make it worth the bother.”
