“Went to Scarborough store today at noon and found many of the plants for sale and displayed outside were dead or dying through lack of water. Displayed in the strong sunshine and only a very few showed any sign of having had any watering. We looked at all the young bedding plants and the more mature plants and nearly all were dead or wilting because the compost was Bone Dry. What a shame for plant lovers to see these plants and not good advert for Sainsburys. Please ask a responsible member if staff to thoroughly soak these plants and sure you will sell many more.”
“Review of Sainsbury's
Lost for words and disgusted with customer services
Yea. Simply lost for words with how I've been treated. A multi million pound company has just left me without food for 6 to 7 days. I am disabled and on disability benefits.
I made an order and pressed the button not to receive substitutions. I got substitutions anyway. This raised the price of my shopping. I was not notified about this. I book a flexi slot between 11-3. I received a message to tell me there was a problem recording payment. They give me substitutions I didn't want. Resulting in there not being enough funds in my bank. My family were all out drinking and enjoying Easter. I couldn't ask them to transfer me the difference. Now get this. It was 32 pence and no more they needed. This multi million pound company left a disabled man without food for 6 or 7 days at least. .they wanted to refund my full payment of 67 pound in coupons. 3 days to get them.?(really like what the #, I don't even want to shop with yous ever again); then by the time I book a slot for God knows how many days later to get my shopping, they left me without food until then. Refused to refund my payment option.
Here's the icing on the cake. Sainsbury's and others are have joined forces. I have 4 pound in Nectar points after spending well over 1 thousand pound in Argos and Sainsbury's in the past 4 or 5 months. 2 sofas from Argos and 3 orders from Sainsbury's. The money I got back as a reward for spending this money would cover the 32 p I was short over 10 times. No offer to deduct the 32 p from my "loyality" rewards. I explained I am vulnerable and unable to get food for the next week now several times. This company, and I say company holding back from what I really want to say, didn't care about the fact I'm stuck over the Easter holidays without food all over 32 pence.
Now let me make this clear. If I can take a civil matter against this company to court, I will. Your website is broken. I pressed the button to say I didn't want substitutions. Simple!! So if you have a website that has some issues with buttons that are pressed registering, then that is your fault and not mine. You should substitute for the same price or less. Rather than offer vouchers after taking more from people's Bank accounts than you should.
I have no food for 1 week now. Yous absolutely disgust me. Plus yous are giving me back my order in coupons that can only be spent in Sainsbury's. Why the # would I want to spend another penny in Sainsbury's? I won't ever spend another penny in any other associated nectar site again. Having spent over 1 thousand pound that left me in debt in the past few Months.
I am telling you now that your ignorance towards me today will result in a civil matter in court. So prepare for that
Furthermore, I will plaster every site available online with a copy and paste of this review to make sure others know what yous are like.
Your customer service are terrible people. I was hung up on 3 times trying to resolve my issue. I was shouted at down the phone by somebody that could not understand my Belfast accent. She could hardly speak English. How dare she shout at me and stop me explaining my situation. You can throw your 60 pound coupons in the bin. I don't want them.. i will never give any of yous a penny again.
So ye. No food for a week now. No way to travel to family and I certainly hope wont be asking them to give me a penny. I will go to a food bank for myself. As for my dog, I will get him something free out of the butcher's. He expects his treats at certain times of the day. Now hes going to be upset with me.
I hope others read this and shop elsewhere. The terrible reviews are for a reason. Yous have got too big for your boots all yous big companies. How dare you treat vulnerable people like this. How dare you risk other peoples health over 32 p. My neighbour sent me 1 pound to cover that and yous already cancelled my order which was in the van to be delivered to me and still has 3 hours left to deliver it. Yous disgust me and I want to take yous to court for how I have been treated. I hope I can.l through legal aid.”
“I wasn't happy at all with my substitutes, when I phoned Customer Service the girl was abrupt, and a few times didn't even let me finish my sentence . I won't be shopping with Sainsburys again. Very poor Customer Service.”
“Delivery didn’t happen, they hung up on my husband trying to find out when is it. Also they deliver food that expires same day that’s meant to be my weekly shop in the past. Not reliable.”
“Home delivery, rotten pepper and cucumber, phoned customer service who are in South Africa! Then discovered the tomatoes were also soft and rotten, what is going on with Sainburys now a days?
The delivery man stood and watched as I knelt on the floor, lent over the crates and grabbed one item at a time. I was obviously completely not managing...hope none of your family contract FMS mate!”
“Waited for ages on hold and then when i finally got through to someone she was very rude and unhelpful, clearly hasn't been trained properly. She accused me of shouting which i did not do, simply was trying to explain to her what i needed help on as it didn't seem to be getting through to her. I asked to speak to a manager and was told there wasn't one. Never going to use Sainsbury's online again!!!”
“I have continously being racially profiled by security for the last 3 months on almost every occasion I went into the the Spirit's isle at the Sainsbury Store located in Bitterne. I was so overwhelmed by their actions, I decided to confront the security on how uncomfortable his actions made me felt, only to be told it is an expensive isle and he is only doing his job. I responded saying yes I agree you are doing your job but both himself and the other securities arent stood there whilst a person of Caucasian decent is stood in that isle as I have noticed.
I asked to speak to the manager, by this time I was already upset and and ofcourse furious. His first response to me was stop shouting or else I am going to ask you to leave. I explained to him I am agry and upset that I do feel as though I am being racially profiled. He defended the security's action saying he is doing his job due to expensive items being sold in that Isle completely ignoring and or disregarding how his securities made me felt as a black person standing in that particular isle but rather continued making threats about asking me to leave the store. I didnt do anything wrong, neither was I being aggressive in any sense shape or form for the manager to continue his threats about asking me to leave. I knew he had no grounds on which to asked or forced me to leave but I kindly left my shopping and left the store. I strongly believe his continued threats about asking me to leave was his way of trying to shut me up rather than looking at the bigger picture and try to understand why it is I was so upset. I have to say there are great managers within Sainsburys stores right across the board with fantastic peoples skills but this one for sure lacks just that and seemingly lacks understanding or any knowledge on how to deal with situations such as mine. I do not believe anyone be it their race, sex or gender should be made to feel uncomfortable by your staff or by anyone using your store.”
“Pathetically incompetent store and drivers. Had a grocery delivery booked for this evening between 8pm and 9pm. At 10pm, it still hadn't arrived so I called customer service to find out where it was. The first person I spoke to said the store 'couldn't get hold of the driver' and that there was no updates and she told me to wait.
Twenty minutes later I make another call to customer service to find out where my order is, to then be told by a call handler called 'Eloise' that if the driver doesn't turn up by 11pm, then I won't get my delivery. How on earth is this a sensible justification? I asked her to contact the store while I hold the line, she did so and was told that the store 'still couldn't get hold of the driver but that they would send me a notification urgently to update me on my delivery'.
10.50pm, I make the final call, answered by 'Eloise' again, who couldn't get hold of the store as 'they'd closed' and that 'I should try again tomorrow'.. I'm sorry, WHAT? I should try chasing up the delivery of my food? I don't think so, I've paid for a service, and I demand the service I've paid for.
I have filed a complaint with the customer service and have demanded a call from your store manager first thing tomorrow morning with a valid excuse for the driver not turning up with my order, how you are planning to remediate this GROSS MISCONDUCT, and I want recompensation for wasting my time and the distress this has caused. Also I don't care how, but my food must be delivered for 7am tomorrow morning.
Unless your driver has been murdered, there's pretty much no excuse for not answering his phone during working hours either. So perhaps consider some disciplinary action.
I will also be filing a complaint directly with your HQ and will be submitting an FOI request for the exact numbers of your store failing deliveries so that I can take appropriate action in line with Consumers Rights Act 2015.
Thanks”
“We have been Sainsbury customers for more years than I care to remember, Since the beginning of Covid we have ordered online
quite successfully without any complaints .............however lately it has been a nightmare with the page completely freezing and taking several hours to complete an order. Our internet seems to be adequate for other suppliers but not for Sainsburys. I would be interested if the problem was widespread ? One other problem is being a sufferer of Celiac disease if you use their search engine for Gluten free, it contains products which are not!”
“I purchased inspired to cook beef casserole mix as I couldn’t find my usual colmans mix . It was awful tasted of tomato powder , cheap and nasty
I don’t usually write reviews but this was so bad .”
“I’ve been a client for 10 years, we probably spend around 10k a year on groceries in Sainsburys. The last order I placed online was around 100gbp and I got delivered 20% from all of it. The driver told us the rest of the items were left at the warehouse and we were give the option for redelivery or a refund. I was calling to CS for 5 days, they were keep telling me they know nothing about it and there is an investigation going, someone will call me back on the next day. No one ever it and I got tired for begging. I called my bank, the funds were reversed back to my acc. Sainsburys without any further notice blocked my acc and when after 6 weeks I asked so what was all of this investigation about, did they speak to the driver, where are the missing items, the answer was I am not entitled to know that and I will never be able to shop online again. Cry me a river!!! Hello Waitrose, M&S, Tesco…”
“I asked at the pharmacy counter for a product. The gentleman replied by calling to a female assistant who both agreed that they didn't know as things were moved about. I was extremely disappointed as a regular customer as to the lack of interest from the staff.”
“Terrible quality control on deliveries, items going out of date that day, next and mouldy items. Had to work hard for refund on any item as they automatically want to give a credit.
Customer experience is appalling. Second order and will never use again.”
“Shopped at sainsburys, marshall lake, solihull for 20 plus years.
What a depressing shop it now is,
Fresh meat butcher counter - gone
Fresh fish counter - gone
In store cafe - going ?
Lots of empty shelves eg crisps
Silly shelves provided for eg Lindt chocolates (nobody uses) and health / wellbeing (never seen anybody buy any)
Seems to me that Sainsbury has lost the plot and really doesn't know what market it is trying to serve.
Is it just becoming another Aldi ?”
“Have been Sainsburys customer for many years and for the last 2 years had on line deliveries . In the last 4 weeks system has been terrible. Sometimes takes 2 hours to do a £80 shop . Screen keeps freezing and sometimes goes blank. Have tried on different lap top with same results. Now going to shop elsewhere and Sainsburys are going to lose my custom of about £3000 per year plus petrol and other services we have used.”
“Appalling service!! We were having a 60th Birthday Party at home on the 26th Feb. As we would need a considerable amount of drinks and nibbles for 100 guest we decided to order from Sainsbury’s so they could deliver direct to us. We placed the order the week before and selected a delivery slot for the day before. The order was confirmed and delivery agreed for the 10-11am time slot selected. Then out of the blue on the morning of the delivery Sainsbury’s sent a text message saying the order was cancelled. I phoned the number provided to be told that they didn’t know why the order had been cancelled but, they would get someone to call me. Nobody did.
Then at 11am a Sainsbury’s delivery van arrived with all the drink!!
I told the van driver what had happened and he said he had better phone the branch to find out what had happened. The branch said he must not deliver and return the delivery back to them. The drive was flabbergasted and told his manager this was crazy. He said he would get it sorted and the delivery should be delivered later the same day.
Then around 1pm a person called Rob phoned me from the St Albans branch and told me the order had been cancelled and they could not deliver it back to me. Rob who refused to give me his surname was absolutely useless so I asked to talk with the manager. Rob said there was no manager in the store!! I said I couldn’t believe that and he then said there is a manager but they aren’t available as they were interviewing. I told him exactly what I thought that I want a call back. Of course once again no call.
So I was left with no choice than to scour other super markets on multiple trips to purchase the party drinks and nibbles.
So thank you Sainsbury’s and particularly Rob whatever you surname is, I hope you're all proud of your appalling customer service. Never again!!”
“Order No: 598603629 received a call today regarding my grocery delivery due between 10am to 11am, saying van had broken down in Cromer so my delivery would be late, I phoned office at 13.45 only to be told I would not receive my order today, and would have to wait until tomorrow evening as no other slots available to between 5pm to 9pm for my delivery, I had received no call or text to say they wern't coming today after the initial call, I am very disappointed in Sainsburys they could have at least have let me know the situation, I am seriously thinking of changing to another Supermarket if I don't receive my order tomorrow.”
