I’m reporting a serious issue with a molded tortilla wrap I purchased at Sainsbury Chiswick (31 Essex Place, W4 5UT) on 5th July at 20:49. While preparing dinner shortly after purchase, I discovered severe mold on one of the wraps — but by then, my wife and I had already eaten some. We were extremely distressed by the idea that we might have consumed mold and ended up vomiting out of anxiety. We also had to throw away all other food items that had been prepared with the wraps. In addition, I noticed that bacon I had recently purchased from the same store had gone off before its expiry date, despite being unopened. Out of concern for our health, I discarded nearly all the products from that shopping trip. This wasn't the first time I experienced Sainsbury meat products spoiling before their expiry date, but this incident was serious enough that I felt I had to formally raise it. I reported the issue on 6th July via Facebook Messenger but was disappointed by the response — a £30 goodwill voucher with no meaningful explanation or indication of how they plan to address the problem. They also refused to acknowledge any responsibility for the other discarded products or the health concern this caused. It’s deeply concerning that a major retailer responds to such a serious issue with minimal compensation and no clear plan to prevent similar incidents in the future. I believe this reflects a wider problem with product quality and customer care.