I’m extremely disappointed with the way Nectar (and by extension, Sainsbury’s) has handled my recent issue. My Nectar points were stolen, and although I reported it, I’ve been stuck in limbo ever since. The root of the problem? I forgot my “memorable password” (clearly not that memorable) and couldn’t pass the security process. I was told I’d receive a secure password by post – fair enough. But weeks have passed, and I still haven’t received anything. I’ve contacted customer service multiple times and been given different stories each time. Most recently, I was told the password was generated on 28th April and should arrive by 27th May. That’s an entire month – is it being shipped from the other side of the world? And there’s no written customer service option to follow up or track anything. It’s now been over a month with no access to my account, no resolution, and no real way to escalate the issue. I love shopping with Sainsbury’s, but I honestly expected much better from such a well-known brand. This experience has been beyond frustrating and completely unacceptable for 2025.