I’d like to start by saying I’ve used sainsburys in store for many many years and never had a problem! However, my household recently contracted covid so all of us had to self isolate. We did our first ever online shop and honestly it was a terrible experience. We ordered on the Wednesday with a delivery booking for the Thursday evening. The delivery guy arrived late and couldn’t find my address. He left without delivering half my order and told me after I stated a whole chunk of my order was missing that he had to go and was running late for his next drop off (not my problem). It took me about 8 calls to finally get the rest of my delivery (the following day) to which it still had missing items!! I finally got the last remaining items after 10pm on the Friday. Sadly I feel very let down by this service. I understand it’s Christmas, covid is causing issues but honesty I will never do an online shop with sainsburys again!! On a plus note the guys at sainsburys customer service did all they could and the delivery driver Lee M who came all the way from Pettswood to woolwich to finally deliver our remaining goods was so apologetic and lovely! Big shout out to him!! All in all terrible!