On Sunday 08/05/2016,I shopped in the Kings Heath branch,spending £49.60,on Tuesday 10/05 on checking my online banking,I noticed the amount had been debited but was also showing on my pending transaction so in turn leaving my available balance -£49.60 to spend,I spoke to my bank who advised nothing could be done the money would go back into my account if not processed,on speaking to Sainsbury's customer service this morning they confirmed there had been an issue over the weekend and my money would be automatically be re-credited by Friday 13/05,So due to a Sainsbury's issue,I am left with - £49.60 in my bank for basic essentials,plus time and money spent speaking to my bank and Sainsbury's customer service,A verbal apology is all well and good but doesn't help my situation.
9 years ago
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