I had a large grocery order that was supposed to be delivered last night but the driver never turned up. Sainsbury's has now apparently outsourced its customer service to India and, despite calling 3 times and being hung up on by one 'customer service' rep, I am no closer to getting my delivery because they weren't helpful at all. I was lied to at least once. I was told the reason I didn't receive my delivery was that 'the van driver phoned in sick and there was no one to make deliveries' (really, Sainsbury's, you're going with that, given the size of your organisation?). However, I had already received a message yesterday saying my order had been picked and loaded on the van, and another message in the afternoon giving me a delivery window in the early even, so obviously someone had been dealing with my order at some point yesterday. I spent nearly an hour chasing customer service last night and will no doubt be doing the same thing this morning. This should not be happening.