Your order number: 192481703 Feedback: Hi I feel impelled to write feedback on here as I have unfortunately found Sainsbury’s online shopping service absolutely appalling !! After getting really stressed out with my work and struggling to find time to get to Sainsbury’s I decided to try online shopping , which I’ve always been a bit nervous about in the past , my first order turned up on time with everything I had ordered and I was really happy , however since then things have gone drastically down hill , a fortnight ago I ordered shopping to be delivered online only to receive a phone call approximately an hour before delivery to say there was a technical error and I wouldn’t be receiving my shopping , disappointing but as a one off I understand technical issues occur , I was also offered a £15 online voucher as a kind gesture for my disappointment. so Wednesday evening I ordered my shopping again using my £15 voucher and total disbelief 1 hour before delivery I was called to say no driver available!! So my order had been cancelled, twice in 2 weeks I find incredible a real thumbs down for Sainsbury’s, I also asked the guy who called me about my £15 voucher as I’d used it on my cancelled shopping order and was concerned I wouldn’t be able to use it again to be told “ring customer services I’ve no idea “ . Sainsbury’s has always been my favourite shop but this has made me a very unhappy customer, I wouldn’t feel I ever had the confidence to order my shopping online with Sainsbury’s again so an online voucher now would be useless to me anyway . I’m sorry Sainsbury’s but dreadful dreadful service to a loyal customer , I shall be trying Tesco’s from now on . Regards Karen saddington ---------- Customer Id: Reference Id: URPpu06td8ObpytPlXOOUKOiXtx1 App version: 1.12.9 (1.12.9.136) Device model: iPhone8,1 iOS version: 11.1.2 Sent from my iPhone