Terrible experience with Sainsbury's online shopping. Without previous notice, they decided to replace a blender with another one which was double the price. They did not issue a voucher for the difference, and now they are asking us to return the item to one of their stores that is miles far from us, so it will cost us time and money. And not even an apology! The only positive note is the existence of super nice and friendly drivers, the customer care so far has been unhelpful. Customer care from Tesco and Waitrose is so good and professional instead.
5 years ago
Sainsbury's has a
2.4
average rating
from
1,688
reviews
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