Sainsbury’s claim to have special delivery slots for elderly or vulnerable customers at this time of national emergency. Rubbish! I have been a loyal Sainsbury’s customer for over 20 years and fall into both categories. I have also done my shopping online with them for a very long time. They however, have not returned my loyalty. I spent much of last week trying to get a delivery slot and eventually had to be taken to a very crowded store to get some essentials. I also spent all day yesterday trying in vain to access the special services they claim to have online. I have tried again repeatedly this morning, with the same result. Sainsbury’s, I’m sure you don’t really have a ‘Help Centre.’ This is not the first occasion on which I have attempted to access it. Even when there was no emergency, the website appears to be designed to work in a loop until the customer gives up. This time however, your little trick has far more serious consequences. People have believed in you, I have believed in you but you have shown you true, cynical colours. Now your loyal customers will have to look elsewhere for help as you’re obviously not there for us.