Like many, I have been ringing constantly since 8am yesterday morning to try and talk to someone at Sainsbury’s. I am trying get my 90 year old mother identified as being eligible for on line deliveries. She lives alone in a retirement flat and has been self isolating for over a week now. Since last week no visitors have been allowed, following a confirmed case of coronavirus within the complex. Sainsbury’s have never asked for her date of birth nor has she ever needed to use the vulnerable customers helpline. I myself am also a loyal Sainsbury’s on line shopper with a delivery pass, which I have used every week for many years. I am angry, frustrated and extremely disappointed that I have not been able to secure this necessity for my wonderful mother.