I am 81. Shopped at Sainsbury’s since our local(8 minutes away) opened. Get my Petrol at Sainsbury. During the last few months l obeyed government advice for my age group and self isolated only driving to get shopping every week. Told by 111 doc that l definitely had the virus but not needing hospital so stay in . Told by Sainsbury, not vulnerable because not on shielding list. No letter. My daughter had to drive miles to bring me supplies. When l ring Sainsbury told quite unpleasantly l am NOT vulnerable and no help offered. I also have asthma, heart problems, and other problems. Horrified by their uncaring attitude. I eventually went online to Tesco who couldn’t be kinder, helped me with my first online shop. Said to ring anytime l needed help. Will l EVER return to Sainsbury.NO . I will never go near them again. And l always keep my word.!!!!!! I have cancelled their app and told them to stop bombarding me with offers as l will never use them .