Order number 36310144
Ordered a paddling pool and to hit the £40 min for free delivery, added £11 of misc products.
At 5am on the day of deliveyr, received an email stating no pool. Order arrived, with a charge of £7 for delivery of £11 of goods.
Contacted CS, who said I was the mug for signing up to unrerasobale t&cs and a system which does not allow you the time to either amend the order or indeed cancel it if and when over half of the order value is unavailable, and free delivery is annulled. On the order page there was no clear indication this woudl happen. Talk abouyt taking advantage of customers (a vulnerable one no less) during this difficult time. Complete clowns for not taking a discretionary sensible action of refunded the £7 delivery charge, lost a regular customer and have guaranteed this is posted as a warning to others.
4 years ago
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