Extremely bad communication re problems with online orders. They tell me if I formalise my complaint I will get no reply as it goes into a general?? When I asked if there was a manager I could contact, I was told No; if there was any further complaints procedure I could take, again I was told NO. After a red wine spillage at my door on delivery, a wiping of groceries dripping in red wine and three calls to customer service- I was asked what amount I was to be refunded, I said well the cigarettes will cost me £10.30 to replace. They said we divide the cost of the carton £51 by 5 so that will be £10.20!!