I have shopped online with Sainsbury's twice and will not do so again. During the ordering process I noticed some things I had placed in the basket disappeared and I had to click them again. Some did not get to the basket at all. On both orders, when the delivery arrived items I know I had clicked were missing - but when I checked they had disappeared from the shopping list again. In addition, the tomatoes and grapes were squashy and over-ripe, and I was given a credit note (usable only online) for unavailable items - in my opinion these should not have been charged for. I gave feedback via their website but heard nothing (reading the reviews here I'm not surprised.) Will not use their online service again.